Trump Accounts Representative, Help Desk
Robinhood · Westlake, TX · From 401
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Why this job?
Discovery score 59/100, built only from evidence stored with this listing.
- New official employer listing
- Salary disclosed
Score components
- Recency (moves as the posting ages)+18
- Official employer source+15
- Salary disclosed+15
- Rare role+3
- Company source health+8
Not present on this posting: Remote position、Visa sponsorship mentioned、Relocation mentioned、Not found on monitored job boards.
Reasons come from the employer's own posting and our verified source checks. Nothing here is inferred beyond those stored signals.
Job description
Join us in building the future of finance.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
Responsibilities
• Empower Customer Experience agents by providing timely, empathetic, and accurate guidance via Help Desk tickets and live phone consultations
• Guide Customer Experience agents through complex support workflows, including account activation, login troubleshooting, and funding setup, using approved internal resources
• Support Customer Experience agents in adhering to documented policies and scripts to ensure a consistent, high-quality experience for the end customer
• Assist Customer Experience agents in identifying issues that require specialized escalation to licensed teammates or managers, providing clear instructions for routing
• Review and coach agents on case hygiene to ensure internal documentation is accurate and supports seamless team follow-up
• Coach Customer Experience agents on using sound judgment to avoid speculation and stay within the boundaries of approved support guidance when responding to broader customer inquiries
• Aggregate feedback from Customer Experience agent interactions to highlight recurring process pain points and product gaps to leadership
• Serve as a subject matter expert for Customer Experience agents on evolving tools and workflows to ensure they remain proficient as the product changes
• Maintain flexible availability to ensure consistent internal support coverage for Customer Experience agents during evenings, weekends, and holidays
What you bring
• 1+ year of experience in customer support, operations, contact center work, or another customer-facing environment
• Strong written and verbal communication skills, with the ability to explain information clearly and calmly
• Demonstrated customer empathy and the ability to de-escalate tense situations while staying accurate and composed
• Strong judgment when following policies and approved guidance, including knowing when to resolve independently versus escalate
• Excellent attention to detail and discipline around documentation, process adherence, and data handling
• Ability to learn new products, systems, and workflows quickly in a fast-moving environment
• Comfort managing multiple priorities at once while maintaining responsiveness and quality
• A collaborative mindset and willingness to partner across operations, quality, product, compliance, and support teams as needed
• High integrity and professionalism in a role supporting a sensitive, high-visibility line of business
Bonus points
• Experience supporting agents and customers through launches, onboarding flows, or new product rollouts
• Familiarity with structured support tools such as case management systems, internal knowledge bases, and chat or voice platforms
• Strong pattern recognition skills and a track record of surfacing issues that improve the customer experience at scale
• Experience handling complex or escalated customer concerns while maintaining excellent judgment and tone
Benefits
• Challenging, high-impact work to grow your career
• Performance-driven compensation with bonus opportunities, equity ownership, and 401(k) matching
• Best-in-class benefits, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet support for wellness, learning, and more
• Employer-paid life and disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
• Exceptional office experience with catered meals, events, and comfortable workspaces
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Salary
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $21.30 — $25 USD
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $21.30 — $25 USD
Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $20.40 — $24 USD
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.