Technical Support Specialist - German Speaking
Synthesia · UK Remote; London
Job information is sourced from publicly available employer career pages. Always verify details on the employer's official website before applying.
Why this job?
Discovery score 52/100, built only from evidence stored with this listing.
- New official employer listing
- Remote position
Premium members see the full component breakdown behind this score. Compare plans
Reasons come from the employer's own posting and our verified source checks. Nothing here is inferred beyond those stored signals.
Job description
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Technical Support Specialist As a Technical Support Specialist, you’ll play a key role in ensuring Synthesia delivers a reliable and consistent experience for our customers. You’ll be the go-to team for internal technical escalations and play a key part in Synthesia’s technical Success. You’ll investigate complex platform issues, apply technical fixes where possible, and escalate clearly to Engineering when required. You’ll own cases end to end, reproducing problems, analysing logs and data, validating workarounds or patches, and confirming resolution with the customer. Role Responsibilities: • Investigate and troubleshoot complex technical issues across the Synthesia
• platform
• Apply fixes, configuration changes, or validated workarounds where possible
• Escalate to Engineering with clear diagnostic details and impact assessments
• Reproduce reported issues in internal environments to identify root causes
• Analyse logs, data, and customer configurations to support investigations
• Validate fixes or patches and confirm resolution with the customer
• Document findings, solutions, and technical procedures for future reference
• Collaborate with Product and Engineering teams to report bugs and suggest
• improvements
Requirements
• Minimum 5 years of experience in a technical support or similar customer-facing technical role
• Strong troubleshooting and problem-solving skills, with a logical and analytical approach
• Confident communicator with clear, concise verbal and written skills
• Solid technical foundation and curiosity to learn new systems and tools
• Experienced in diagnosing and resolving technical issues remotely
• Able to prioritise and manage workload in a fast-paced environment
• Comfortable working both independently and collaboratively across teams
Technical Experience: • SSO / WorkOS configuration and troubleshooting
• REST APIs and Postman for testing and validation
• Monitoring and debugging using Datadog
• SaaS platform support and administration
• Analysing HAR files and network traffic for issue reproduction
At Synthesia we expect everyone to... • Put the Customer First
• Own it & Go Direct
• Be Fast & Experimental
• Make the Journey Fun
Benefits
In addition to being a part of a great team, working in a fun and innovative environment, we offer: • A competitive salary + stock options in our fast-growing Series D startup
• Paid parental leave
• 25 days of annual leave + public holidays + paid sick leave
• Fun culture with regular socials
• A generous referral scheme
• A brand new computer + monitor