技术支持工程负责人，新加坡、澳大利亚、新西兰、印度尼西亚
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Technical Support Engineering Leader, Singapore, Australia, New Zealand, IndonesiaCursor (Anysphere) · Singapore; 澳大利亚
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- 雇主官方来源+15
- 远程职位+8
- 稀有职位+3
- 公司来源健康度+8
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职位描述
机器翻译我们的使命是实现编码自动化。我们旅程的第一步是打造面向专业程序员的最佳工具，结合富有创造力的研究、设计与工程。我们的组织非常扁平，团队规模小且人才密集。我们尤其欣赏求真、充满热情且富有创造力的人。我们享受激烈的辩论、疯狂的想法，以及不断交付代码。
岗位职责
我们正在招聘亚太地区首位技术支持工程负责人，带领一支技术支持工程师团队，为 Cursor 用户提供卓越的支持体验。在这个职位上，你将指导团队直接与用户互动，解决复杂的技术挑战，并利用经验教训构建内部自动化并优化支持流程。你将站在确保用户成功使用 Cursor 的最前沿，塑造 AI 增强的开发者支持如何规模化运作，并构建让支持达到世界级水平的系统。 理想候选人曾是支持工程师，拥有经过验证的领导经验，能在快节奏的初创环境中茁壮成长，对开发者工具充满热情，并在培养身边人的同时主动改进流程和自动化。 • 通过辅导、反馈和职业发展，领导、指导并壮大一支技术支持工程师团队。
• 作为复杂或紧急客户问题的升级处理点，与工程团队协作推动解决。
• 设定并监控团队目标、指标和流程，确保持续提供高质量支持。
• 与产品和工程团队合作，倡导客户需求并影响路线图优先级。
• 通过改进工作流程、构建自动化和简化工具，推动运营卓越。
• 倡导文档和知识共享，赋能客户和团队成员。
如果你符合以下条件，你可能很适合 • 曾担任技术支持工程师或从事过动手实践的技术支持工作。
• 在 SaaS 或以开发者为中心的公司中，拥有管理或领导技术支持团队的可靠业绩记录。
• 具备强大的调试和问题解决能力，并深入理解软件开发工作流程。
• 熟悉 IDE、LLM 和 AI 驱动的开发者工具。
• 具备出色的沟通能力，能够辅导团队并与外部高级利益相关者互动。
• 自我驱动，充满好奇心、创造力，并注重行动。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.
岗位职责
We’re hiring the first Technical Support Engineering leader in APAC to lead a team of Technical Support Engineers and deliver exceptional support experiences to Cursor users. In this role, you’ll guide the team in engaging directly with users, solving complex technical challenges, and leveraging learnings to build internal automations and optimize support processes. You’ll be at the forefront of ensuring users successfully leverage Cursor, shaping how AI-enhanced developer support operates at scale, and building the systems that make support world-class. Ideal candidates are former support engineers with proven leadership experience, thrive in fast-paced startup environments, are passionate about developer tools, and proactively enhance processes and automation while growing the people around them. • Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
• Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
• Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
• Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
• Drive operational excellence by improving workflows, building automations, and streamlining tooling.
• Champion documentation and knowledge sharing to empower both customers and teammates.
You may be a fit if • Prior experience as a Technical Support Engineer or in a hands-on technical support role.
• Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
• Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
• Familiarity with IDEs, LLMs, and AI-powered developer tools.
• Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
• Self-starter with curiosity, creativity, and a bias for action.