支持专员 I
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Support Specialist IBrex · Vancouver, British Columbia, 加拿大 · From $23
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职位描述
机器翻译为什么加入我们
Brex 是智能金融平台，帮助企业在 200 多个市场中更明智地支出、更快速地行动。通过将全球企业卡和银行服务与直观的支出管理、账单支付和差旅软件相结合，Brex 使创始人和财务团队能够加速运营、获得实时可见性并轻松控制支出。Brex 的 AI 原生自动化和世界级服务为客户消除了手动费用和会计任务，让他们能够专注于最重要的事情。数以万计的世界顶级公司都在使用 Brex，包括 DoorDash、Coinbase、Robinhood、Zoom、Plaid、Reddit 和 SeatGeek。
在 Brex 工作，你可以突破自己的极限、挑战现状，并与业内最聪明的人才合作。我们致力于打造多元化的团队和包容的文化，并相信你的潜力只应受限于你的梦想有多大。我们通过为你提供职业成长所需的工具、资源和支持，让这一切成为现实。
Brex 的客户体验
客户体验是 Brex 品牌与现实世界交汇的地方。我们的团队直接影响客户增长和留存，提供快速、个性化的支持，同时发掘能够影响产品和政策的洞察。我们以紧迫感、同理心和精准度开展工作——帮助客户成功，同时影响 Brex 的发展方向。如果你喜欢为有抱负的客户解决有意义的问题，CX 就是你大展身手的地方。
你将做什么
作为 Brex Support，我们致力于通过热情地为客户发声，提供全球最好的支持。作为支持专员 I，你的最终目标是帮助客户使用、信任并喜爱 Brex，把每一位客户都当作 VIP 对待。当你为客户解决问题时，你将
岗位职责
作为 Brex Support，我们致力于通过热情地为客户发声，提供全球最好的支持。作为支持专员 I，你的最终目标是帮助客户使用、信任并喜爱 Brex，把每一位客户都当作 VIP 对待。当你为客户解决问题时，你将与销售、工程和运营团队协作寻找解决方案，并在此过程中利用客户反馈来改进我们的产品。
你的工作地点
该职位将完全远程办公，工作地点位于温哥华。我们的温哥华办公室将需要一些现场培训。
• 通过电子邮件、电话和聊天，以体贴且及时的方式有效解决客户咨询
• 成为 Brex 全套产品的专家，并利用你的专业知识解决复杂问题
• 针对各种客户请求撰写周到、个性化的回复
• 对收到的请求进行分诊，并发现客户问题中的趋势，向团队其他成员标记
• 向内部团队提供客户反馈，以改进我们的产品和支持体验
• 积极贡献力量，帮助实现团队目标和成功
• 通过指导、协作和协助文档编写来分享知识，为团队和公司的持续学习和成功做出贡献
任职要求
• 该职位要求位于不列颠哥伦比亚省大温哥华地区
• 能够灵活适应支持团队的运营时间（太平洋时间上午 5 点至晚上 8 点，工作日和周末）
• 对客户支持以及它在打造以客户为中心的团队成功中所发挥的作用充满热情
• 能够以清晰且得体的方式沟通技术问题
• 出色的口头和书面沟通能力
• 在处理客户问题时，具备同理心、外交手腕、得体和压力下的沉着
• 乐于并热衷于在客户支持环境中使用 AI 工具
加分项
• 学士学位
• 金融科技经验
• 有面向客户职位的经验，最好是支持职能
• 目前持有或近期持有 Series 7 和/或 63 证券执照
• 愿意加班
福利待遇
Brex 是智能金融平台，帮助企业在 200 多个市场中更明智地支出、更快速地行动。通过将全球企业卡和银行服务与直观的支出管理、账单支付和差旅软件相结合，Brex 使创始人和财务团队能够加速运营、获得实时可见性并轻松控制支出。Brex 的 AI 原生自动化和世界级服务为客户消除了手动费用和会计任务，让他们能够专注于最重要的事情。数以万计的世界顶级公司都在使用 Brex，包括 DoorDash、Coinbase、Robinhood、Zoom、Plaid、Reddit 和 SeatGeek。
在 Brex 工作，你可以突破自己的极限、挑战现状，并与业内最聪明的人才合作。我们致力于打造多元化的团队和包容的文化，并相信你的潜力只应受限于你的梦想有多大。我们通过为你提供职业成长所需的工具、资源和支持，让这一切成为现实。
Brex 的客户体验
客户体验是 Brex 品牌与现实世界交汇的地方。我们的团队直接影响客户增长和留存，提供快速、个性化的支持，同时发掘能够影响产品和政策的洞察。我们以紧迫感、同理心和精准度开展工作——帮助客户成功，同时影响 Brex 的发展方向。如果你喜欢为有抱负的客户解决有意义的问题，CX 就是你大展身手的地方。
该职位的预期薪资范围为每小时 23.00 加元 - 25.00 加元。然而，起始时薪将取决于多种因素，包括候选人的地点、技能、经验、市场需求和内部薪酬公平性。该薪资范围反映标准工作周；但是，作为小时工，如果你超过这些工时，你将获得加班费。根据所提供的职位，股权和其他形式的薪酬可能会作为总薪酬方案的一部分提供。 请注意，求职者可能会成为恶意行为者寻找个人数据的目标。Brex 招聘人员只会通过 LinkedIn 或使用 brex.com 域名的电子邮件联系你。任何声称来自 Brex 但通过其他来源的联系都应被忽略。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
查看雇主原文
职位描述
Why join us
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Customer Experience at Brex
Customer Experience is where the Brex brand meets the real world. Our team directly impacts customer growth and retention, delivering fast, personal support while surfacing insights that shape product and policy. We operate with urgency, empathy, and precision — helping customers succeed while influencing how Brex evolves. If you love solving meaningful problems for ambitious customers, CX is where you’ll thrive.
What you’ll do
As Brex Support, we aim to provide the best support on the planet by being passionate advocates for our customers. As a Support Specialist I your goal is ultimately to help customers use, trust and love Brex, treating every customer like a VIP. As you solve problems for our customers, you'll wo
岗位职责
As Brex Support, we aim to provide the best support on the planet by being passionate advocates for our customers. As a Support Specialist I your goal is ultimately to help customers use, trust and love Brex, treating every customer like a VIP. As you solve problems for our customers, you'll work collaboratively with sales, engineering, and operations teams to find solutions and use customer feedback to improve our product along the way.
Where you’ll work
This role will be fully remote and based in Vancouver. There will be some in-person training required in our Vancouver office.
• Effectively resolve customer inquiries in a considerate and timely manner via, email, phone and chat
• Become an expert in Brex’s suite of products, and leverage your expertise solve complex issues
• Compose thoughtful, personalized responses for a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the rest of the team
• Provide customer feedback to internal teams to improve our product and support experience
• Make active contributions to help achieve team goals and successes
• Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in the documentation
任职要求
• This role is required to be located within the greater Vancouver, BC area
• Flexibility to work within the Support team's hours of Operation (5am - 8pm PT, weekdays and weekends)
• Passionate about customer support and about the role it plays in making a customer-centric team successful
• Ability to communicate technical problems in a clear and tactful way
• Strong verbal and written communication skills
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues
• Comfort with and enthusiasm for using AI tools in a customer support environment
Bonus points
• Bachelor's degree
• FinTech experience
• Prior experience in a customer-facing role, ideally in a support function
• Currently hold or have recently held a Series 7 and/or 63 securities license
• Willingness to work overtime
福利待遇
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Customer Experience at Brex
Customer Experience is where the Brex brand meets the real world. Our team directly impacts customer growth and retention, delivering fast, personal support while surfacing insights that shape product and policy. We operate with urgency, empathy, and precision — helping customers succeed while influencing how Brex evolves. If you love solving meaningful problems for ambitious customers, CX is where you’ll thrive.
The expected pay range for this role is $23.00 CAD - $25.00 CAD per hour. However, the starting hourly pay will depend on a number of factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard workweek; however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.