策略师，代理人发展（西班牙语）
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Strategist, Agent Development (Spanish speaking)Sierra · Madrid
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发现指数 52/100，仅依据与该职位一起存储的证据计算。
- 新的雇主官方职位
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分数构成
- 时效性 （随职位发布时间变化）+18
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- 稀有职位+11
- 公司来源健康度+8
该职位未包含：已披露薪资、远程职位、提及签证担保、提及搬迁、未出现在监控的职位板上。
这些理由来自雇主自己的职位描述与我们核实过的来源检查结果。除了已存储的信号之外，我们不做任何推测。
职位描述
机器翻译关于我们 Sierra 是面向客户的 AI 智能体领域的领先平台，与众多全球知名品牌合作——包括 The GAP、Rocket Mortgage、SoFi、Sutter Health 和 SoftBank——帮助他们转变服务客户和拓展业务的方式。我们主要是一家位于旧金山的线下办公公司，并在北美、欧洲和亚洲设有不断扩大的办公室。 我们以一套价值观为指引，这些价值观是我们行动的核心，也定义了我们的文化：信任、客户至上、匠心、全力以赴，以及在此过程中兼顾家庭的承诺。这些价值观是我们工作的基础，我们致力于在所做的一切中坚守它们。 我们的联合创始人是 Bret Taylor 和 Clay Bavor。Bret 目前担任 OpenAI 的董事会主席。此前，他曾任 Salesforce（该公司收购了他创立的 Quip）的联席 CEO 以及 Facebook 的 CTO。Bret 还是 Google 最早的产品经理之一，也是 Google Maps 的联合创造者。在创立 Sierra 之前，Clay 在 Google 工作了 18 年，最近负责领导 Google Labs。更早之前，他发起并领导了 Google 的 AR/VR 项目、Project Starline 和 Google Lens。在那之前，Clay 领导了 Google Workspace 的产品和设计团队。 你将做什么 作为 Agent Strategist，你负责 Sierra 的 AI 智能体如何为我们的客户落地——从首次试点到每天处理数千次对话的生产级智能体。你处于产品、构建智能体和面向客户工作的交汇点，既贴近技术，也贴近你为之构建的人。你将客户最棘手、最高风险的问题转化为能够切实推动其业务增长的智能体。 • 负责智能体开发生命周期。带领智能体从初始范围界定，经过对话设计、工具化和评估，到上线及生产环境中的持续迭代——将业务目标转化为表现更优的智能体，并不断调优，直到它在现实世界中成为最好的版本。你将对结果拥有真正的所有权和自主权。
• 成为企业领导层信赖的战略顾问。与客户高管并肩而坐，理解成功对其业务真正意味着什么，并塑造帮助他们实现目标的 AI 战略。
• 与客户的工作团队日常合作。主持工作会议，在问题出现时排查智能体故障，并做出决策以确保构建按计划推进上线。
• 直接影响产品。从客户工作中发现未被满足的需求，并将其反馈给研究和平台团队，以塑造 Sierra 的下一步方向。
示例项目 以下是我们团队中的策略师最近参与过的项目类型： • 为一家大型电信或媒体公司界定并上线一个订阅留存智能体，该智能体在挽留有流失风险的客户方面持续优于人工坐席。
• 为一家商务客户搭建一个智能体，能够端到端排查故障设备，并在同一次对话中个性化推荐产品。
• 重新设计金融服务智能体的对话流程，使其能够处理复杂、受监管的交互——并
岗位职责
作为 Agent Strategist，你负责 Sierra 的 AI 智能体如何为我们的客户落地——从首次试点到每天处理数千次对话的生产级智能体。你处于产品、构建智能体和面向客户工作的交汇点，既贴近技术，也贴近你为之构建的人。你将客户最棘手、最高风险的问题转化为能够切实推动其业务增长的智能体。 • 负责智能体开发生命周期。带领智能体从初始范围界定，经过对话设计、工具化和评估，到上线及生产环境中的持续迭代——将业务目标转化为表现更优的智能体，并不断调优，直到它在现实世界中成为最好的版本。你将对结果拥有真正的所有权和自主权。
• 成为企业领导层信赖的战略顾问。与客户高管并肩而坐，理解成功对其业务真正意味着什么，并塑造帮助他们实现目标的 AI 战略。
• 与客户的工作团队日常合作。主持工作会议，在问题出现时排查智能体故障，并做出决策以确保构建按计划推进上线。
• 直接影响产品。从客户工作中发现未被满足的需求，并将其反馈给研究和平台团队，以塑造 Sierra 的下一步方向。
示例项目 以下是我们团队中的策略师最近参与过的项目类型： • 为一家大型电信或媒体公司界定并上线一个订阅留存智能体，该智能体在挽留有流失风险的客户方面持续优于人工坐席。
• 为一家商务客户搭建一个智能体，能够端到端排查故障设备，并在同一次对话中个性化推荐产品。
• 重新设计金融服务智能体的对话流程，使其能够处理复杂、受监管的交互——并将试点转化为多团队的生产部署。示例请参阅我们的金融服务博客。
• 与产品团队合作开发一项全新能力——新的智能体架构或自助服务工具——以真实客户作为设计合作伙伴。
• 为新的智能体定义评估和质量标准，然后利用这些指标推动结果逐周实现可衡量的提升。
你将带来什么 • 客户至上。真正乐于面对客户——理解他们的业务和需求，在复杂组织中如鱼得水，并建立可信赖的关系。
• 沟通能力。能够清晰、直接且有说服力地与技术和非技术受众交流。
• 在模糊环境中进行战略性解决问题。具备强大的分析和批判性思维能力，能够拆解复杂问题、及早发现风险，并在情况快速变化时灵活调整。
• 技术能力。能够自如地直接接触技术概念——阅读 API 文档、理解数据模型和系统架构，并在设计讨论中跟上工程权衡。
• 担当与交付。有同时推进多个复杂、高关注度项目并推动其取得成果的过往记录。
更佳条件…… • 有在生产环境中构建或部署 AI/LLM 智能体的经验——亲手使用其背后的工具（评估框架、智能体工具、RAG、提示工程）——并与技术同事紧密合作。
• 你曾担任创始人、创始团队成员或运营者——你知道如何平衡匠心、担当和速度。
• 拥有计算机科学、工程、数学或相关技术领域的学位，或同等实践经验——和/或 MBA，或在技术与商业交汇处拥有相当的经验。
我们的价值观 • 信任：我们以责任感、同理心、质量和响应速度与客户建立信任。我们通过让 AI 更易获取、更安全、更有用来建立对 AI 的信任。我们通过在工作和个人层面彼此支持来建立相互信任，营造一个让我们所有人都能发挥最佳水平的环境。
• 客户至上：我们深入理解客户的业务目标，并始终专注于推动成果，而不仅仅是技术里程碑。公司每个人都了解我们的客户并花时间与他们相处。当客户遇到问题时，我们会放下一切去解决。
• 匠心：我们把细节做到位，从页面上的文字到系统架构。我们有好品味。当我们发现有什么不对时，我们会花时间修正。我们为自己打造的产品感到自豪。我们不断自我反思，以不断自我提升。
• 全力以赴：我们知道我们没有耐心等待的奢侈。我们为赢而战。我们关心我们的产品是否最好，当它不是时，我们就修正它。当我们失败时，我们会公开讨论，不互相指责，以便下次成功。
• 家庭：我们知道平衡与全力以赴可以兼得，并在我们的行动和流程中体现这一点。我们是最适合为人父母者的科技公司。我们相互支持和尊重，并庆祝彼此的个人和职业成就。
福利待遇
我们希望我们的福利能够体现我们的价值观，并为全职员工提供以下福利： • 灵活（无限）带薪休假
• 为你和家人提供的医疗、牙科和视力福利
• 人寿保险和伤残福利
• 退休计划，取决于就业所在国家/地区
• 育儿假
• 通过 Carrot 提供的生育和家庭建设福利
• 午餐，以及美味零食和咖啡，让你保持精力充沛
• 自由支配福利津贴，让人们能够在最重要的事情上支出
• 免费阿尔卑斯长号课程
这些福利在 Sierra 的政策中有进一步详细说明，可能因地区而异，并可能随时变更，且须符合任何适用薪酬或福利计划的条款。符合条件的全职员工可根据适用计划和政策的条款参与 Sierra 的股权计划。 与我们同行，做你自己 我们正在努力将 AI 的变革力量带给世界上的每一个组织。为此，对我们而言重要的是，我们员工的多样性能够代表我们客户的多样性。我们相信，当我们鼓励、支持并尊重团队中不同的技能和经验时，我们的工作和文化会更好。即使你的经验与职位描述并不完全匹配，我们也鼓励你申请。我们努力以一致的方式评估所有申请人，不考虑种族、肤色、宗教、性别、国籍、年龄、残疾、退伍军人身份、怀孕、性别表达或身份、性取向、公民身份或任何其他受法律保护的类别。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do As an Agent Strategist , you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. • Own the Agent Development Life Cycle . Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
• Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
• Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
• Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
Example projects These are the kinds of projects that strategists on our team have worked on recently: • Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
• Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
• Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and
岗位职责
As an Agent Strategist , you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. • Own the Agent Development Life Cycle . Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
• Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
• Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
• Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
Example projects These are the kinds of projects that strategists on our team have worked on recently: • Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
• Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
• Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog for examples.
• Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
• Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome week over week.
What you'll bring • Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
• Communication. Clear, direct, and persuasive across technical and non-technical audiences.
• Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
• Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
• Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
Even better... • Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
• You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
• A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
Our values • Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
• Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
• Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
福利待遇
We want our benefits to reflect our values and offer the following to full-time employees: • Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary benefit stipend giving people the ability to spend where it matters most
• Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.