战略项目负责人
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Strategic Program LeadCoinbase · Remote - USA · From 401
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- 已披露薪资+15
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职位描述
机器翻译准备好在你的职业生涯中做出最有影响力的工作了吗？在 Coinbase，我们对增加经济自由的使命毫不妥协。标准很高，环境很紧张，而我们喜欢这样。这里不适合自满的人，而是一个让你被推过自认为极限的地方。如果你准备好与那些拒绝满足于“足够好”的人一起构建金融的未来，这里就是你的归属。Coinbase 是一家远程优先、但并非仅限远程的公司。预计每季度会聚在一起进行名为“surges”的高强度面对面工作会议。了解更多关于在 Coinbase 工作的信息。
作为客户体验组织中 国际 CX 战略项目团队 的 战略项目负责人，你将确保客户体验在 APAC、EMEA 和美洲地区具有全球相关性、本地合规性并实现区域优化。你将横向跨产品领域并与区域合作伙伴合作，调整、本地化和扩展各项举措，将 CX 视角带入发布规划，使区域客户永远不会被忽视。
岗位职责
• 负责区域发布就绪，确保每个产品或政策发布都针对本地市场进行调整，包括语言、支付方式、监管覆盖范围和客服人员赋能。
• 通过监测新出现的问题和主题，发现并优先处理区域特有的摩擦，将破坏本地信任的模式上报给项目经理和产品团队，并提供明确的解决路径。
• 通过与项目经理和产品团队合作，在监管要求或文化行为不同的地方定制政策、工作流程和自动化，使全球项目适应本地情境。
• 与区域 CX、运营、风险和合规负责人合作，就本地体验质量、法律要求以及主动缓解市场特定风险达成一致，包括为受监管实体制作月度 SLA 报告。
• 在全球论坛中代表区域客户，确保路线图讨论、发布规划和问题优先级排序反映所有市场客户的需求。
所需技能和经验：
• 3 年以上客户支持运营中的项目管理经验，包括技术产品或运营集成方面的实操工作。
• 已证明能够使用定量分析和区域数据来确定问题优先级、为发布决策提供信息并衡量 CX 成果。
• 有在多个受监管市场（例如 EMEA、APAC）运营的记录，并具备 AML/KYC、弱势客户义务或金融服务法规等合规要求的工作知识。
• 有与产品、工程、合规和运营团队跨职能合作，推动项目在多个地区从规划到执行的经验。
• 负责任地使用生成式 AI，保持人工监督，以交付可供业务使用的成果，并推动工作流程效率、成本和质量的可衡量改进。
薪酬透明度通知：基本薪资因地点而异（见下方范围）。总薪酬还可能包括股权和奖金资格，以及福利（医疗、牙科、视力、401(k)）。
年度基本薪资范围（不包括股权和奖金）： $108,630 — $108,630 USD
• 申请限制：候选人可在 6 个月内最多提交 3 份申请。
• 平等机会雇主：Coinbase 是平等机会雇主。所有合格申请人都会获得就业考虑，不因种族、肤色、宗教、性别、性取向、性别认同、国籍、残疾、受保护退伍军人身份或遗传信息而受到歧视。有犯罪历史的申请人将根据适用的联邦、州和地方法律予以考虑。
• 美国申请人：查看员工权利、了解你的权利和 E-Verify 参与通知。
• 便利安排：如果您是需要合理便利的残障人士，请将您的请求和联系信息发送电子邮件至 accommodations[at]coinbase.com。需要屏幕阅读技术？点击此处下载免费的兼容屏幕阅读器并查看教程。
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以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase .
As a Strategic Program Lead on the International CX Strategic Programs team within the Customer Experience org, you'll ensure customer experiences are globally relevant, locally compliant, and regionally optimized across APAC, EMEA, and the Americas. You'll work horizontally across product domains and with regional partners to adapt, localize, and scale initiatives, bringing the CX perspective into launch planning so regional customers are never an afterthought.
岗位职责
• Own regional launch readiness by ensuring every product or policy launch is adapted for local markets, including language, payment methods, regulatory coverage, and agent enablement.
• Surface and prioritize region-specific friction by monitoring emerging issues and themes, elevating local trust-breaking patterns to Program Managers and Product teams with clear paths to resolution.
• Adapt global programs for local context by partnering with Program Managers and Product teams to customize policies, workflows, and automation where regulatory requirements or cultural behaviors differ.
• Partner with regional CX, Ops, Risk, and Compliance leads to align on local experience quality, legal requirements, and proactive mitigation of market-specific risks, including producing monthly SLA reports for regulated entities.
• Represent regional customers in global forums, ensuring roadmap discussions, launch planning, and issue prioritization reflect the needs of customers across all markets.
Required Skills and Experience:
• 3+ years of experience in program management within customer support operations, including hands-on work with technical product or ops integrations.
• Demonstrated ability to use quantitative analysis and regional data to prioritize issues, inform launch decisions, and measure CX outcomes.
• Track record of operating across multiple regulated markets (e.g., EMEA, APAC) with working knowledge of compliance requirements such as AML/KYC, vulnerable customer obligations, or financial services regulations.
• Experience partnering cross-functionally with Product, Engineering, Compliance, and Operations teams to drive programs from planning through execution across multiple geographies.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Annual base salary range (excluding equity and bonus): $108,630 — $108,630 USD
• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial .
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .