战略客户经理 - 新加坡

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms: • ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

We're building a dedicated Strategic Accounts team to own ElevenLabs' most important customer relationships across North Asia, and Singapore, and we're looking for a high-impact Strategic Account Executive to be among the first hires. This is a named-account role with a focused portfolio. You'll drive new business and expansion inside complex enterprise organizations across North Asia and Singapore — building multi-threaded executive relationships and positioning yourself as a trusted advisor to senior stakeholders navigating real transformation across customer experience, product, and operations. These aren't transactional engagements. You'll architect custom solutions that combine our technology and services, collaborate cross-functionally to deliver measurable outcomes, and bring field intelligence directly into our product roadmap. The region is early-stage for ElevenLabs — you're not just executing a playbook, you're writing it. In This Role, You Will • Own and grow a focused portfolio of strategic accounts across North Asia, and Singapore, driving both net-new business and expansion

• Develop and execute multi-year account strategies across business units, geographies, and use cases — spanning enterprise segments such as FSI, technology, e-commerce, and government-linked corporations

• Identify, scope, and close large, complex deals (multi-product, multi-region, custom solutions), including in-country data residency requirements and private deployment configurations

• Build deep, multi-threaded relationships across executive, product, engineering, and business stakeholders — navigating both HQ and regional decision-making structures

• Act as a strategic advisor, educating on emerging AI voice trends and shaping customers' long-term AI roadmap in markets with rapidly evolving regulatory and procurement landscapes

• Partner cross-functionally with Solutions Engineering, Customer Success, and FDE (Forward Deployed Engineering) to deliver and expand — coordinating closely with the Singapore-based team

• Translate patterns from bespoke deals into repeatable frameworks, offerings, and product insights relevant to the APAC market

• Feed learnings from the field — including localisation needs, compliance requirements, and competitive dynamics — into the product roadmap and broader strategic sales playbook

• Drive creative outbound and high-touch engagement strategies: executive briefings, onsites, regional events, and relationship-based approaches suited to North Asia and Singapore enterprise culture

• 6–10+ years of quota-carrying experience with a focus on strategic or enterprise accounts in North Asia and Singapore

• Proven track record of closing and expanding seven-figure+ deals within named accounts — experience with large North Asia enterprises strongly preferred

• Experience leading complex, multi-threaded sales cycles across large regional organizations with layered approval processes

• Strong ability to drive land-and-expand motions and long-term account growth, including navigating renewal and expansion cycles in relationship-driven markets

• Experience scoping consultative, custom deals that go beyond standard SKUs — including private deployment, on-premise, or VPC-based architectures for regulated customers

• Technical fluency — able to engage product and engineering leaders on APIs, integrations, architecture, and data security requirements

• Executive presence with the ability to influence C-suite stakeholders and shape long-term AI strategy in both English-language and Mandarin-language settings

• Track record of translating customer needs into product feedback and roadmap influence, especially in markets with distinct localisation requirements

• Creative, self-driven approach to outbound and pipeline generation — comfortable operating in a high-growth, ambiguous environment and building playbooks from scratch

• Willingness to travel regularly for customer engagements across the region (onsites, QBRs, executive meetings)

• Strong bias toward action, ownership, and leveraging AI in day-to-day workflows

• Fluency in English and Mandarin (written and spoken) required; additional regional language proficiency is a strong plus

• Experience selling into Mandarin-speaking territories and/or Southeast Asian markets is strongly preferred

Location Candidate must be located within Singapore.

#LI-Remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working : If you’re not located near one of our main hubs, we offer a monthly co-working stipend.