高级续约经理，企业客户
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Senior Renewals Manager, EnterpriseCulture Amp · New York
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职位描述
机器翻译我们坚信线下办公的力量，因此对于大多数职位，我们要求 Campers 平均每周在当地的 Culture Amp 办公室工作 2 天，以便共同解锁连接、节奏和文化。
加入我们的使命，共创更美好的工作世界。
Culture Amp 是全球领先的员工体验平台，正在革新 25 百万名员工在超过 6,000 家公司创造更美好工作世界的方式。Culture Amp 赋能各种规模和行业的公司，转变员工敬业度、推动绩效管理并打造高绩效团队。依托人员科学和全球最全面的员工数据集，包括 Canva、On、Asana、Dolby、McDonalds 和 Nasdaq 在内的最具创新性公司每天都依赖 Culture Amp。
Culture Amp 由领先的风险投资基金融资，并在美国、英国、德国和澳大利亚设有办公室。Culture Amp 被 Forbes 评为全球顶级私营云计算公司之一，并被 Fast Company 评为最具创新性公司之一。
如需了解更多信息，请访问 cultureamp.com。
岗位职责
我们正在寻找一位经验丰富且具有战略眼光的资深续约经理（SRM），负责领导复杂、高价值客户的续约工作。在此职位上，您将与高层 C-level 利益相关者互动，管理复杂的合同谈判，并制定量身定制的续约策略。作为 SRM，您将负责企业级续约管道，降低风险，并与客户经理和客户成功经理合作，有效转化追加销售机会。您的工作将直接影响企业客户群的留存率和收入增长。
• 高级战略规划：为高价值客户制定并执行量身定制的续约策略，在客户需求与业务目标之间取得平衡。
• 管道管理：战略性地管理全面的续约管道，确保准确预测并使用 SFDC 等 CRM 工具解决瓶颈问题。
• 增强客户互动：主导与 C-level 利益相关者的高层沟通，解决复杂问题并影响决策过程。
• 复杂续约管理：处理多年期协议，确保跨 CRM 系统的准确性和合规性。
• 收入扩展：识别战略增长机会，并与客户经理合作实现无缝执行。
任职要求
• 具有管理企业级续约并达成留存指标的成功经验。
• 高级谈判、分析和领导能力。
• 熟练使用 SFDC 和 Vitally 等 CRM 工具。
• 能够有效影响 C-level 高管并与之沟通。
请注意，这是一个混合办公职位，工作地点位于我们的 NYC 办公室，目前要求您每周到办公室 1-2 天。目前不考虑完全远程申请。 对于此职位，预计目标收入（OTE）范围如下所示。除 OTE 薪资外，您的薪酬方案还将包括股权和福利等其他组成部分。
实际薪资将根据多种因素而有所不同，包括市场以及个人技能、能力和经验，并在面试过程中进行客观评估。如果您正在面试此职位，请与您的招聘合作伙伴沟通，以了解更多关于此职位总薪酬和福利的信息。
我们相信 Culture Amp 的公平与公正薪酬，因此，除了进行年度薪酬公平审计外，我们还将薪酬公平纳入所有项目。
OTE 薪资（美国） $105,000 — $122,500 USD
福利待遇
在 Culture Amp，员工是我们成功的核心。我们提供具有竞争力的薪酬和旨在支持您工作与生活的全面奖励方案。其中包括：
• 通过我们的员工股票期权计划获得股权，让您分享我们的长期成功
• 学习项目和辅导，帮助您茁壮成长
• 每季度 refresh days、延长的年终假期以及每月津贴，以支持您的身心健康和生活方式
• 从第一天起提供包容性育儿假
• 一台 MacBook 和用于布置居家工作空间的预算，实现灵活性
• 每年五天社会影响日，用于回馈您关心的事业
• 为您和家人提供医疗保险（仅限美国和英国）
我们的奖励旨在支持不同需求和人生阶段，认可对每个人来说最重要的事情可能各不相同。
研究表明，来自代表性不足背景的候选人如果不符合所有要求，可能会犹豫是否申请，但您的独特经验很重要。如果您有兴趣加入我们，我们强烈鼓励您申请，帮助我们打造一个更加多元且更具影响力的团队。
便利安排与数据隐私
如果您因残疾而需要合理便利或调整，以完成在线申请或参与面试流程，请联系 accommodations@cultureamp.com，并说明您请求的便利或协助类型。请勿在此电子邮件中包含任何医疗或健康信息。合理便利团队将及时回复您的电子邮件。
Culture Amp 将自您的申请流程完成之日起，将您的简历和个人信息保留两年（美国为四年）。在此期间，Culture Amp 可能会就未来工作机会与您联系。如需了解更多信息，请在此处查看我们的隐私政策，或联系 privacy@cultureamp.com。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.
Join us on our mission to make a better world of work.
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
For more information visit cultureamp.com .
岗位职责
We are looking for a seasoned and strategic Senior Renewal Manager (SRM) to lead renewal efforts for complex, high-value accounts. In this role, you will engage with senior C-level stakeholders, manage intricate contract negotiations, and develop tailored renewal strategies. As an SRM, you will oversee an enterprise-level renewal pipeline, mitigate risks, and collaborate with Account Managers & Customer Success Managers to transition upsell opportunities effectively. Your work will directly impact retention and revenue growth in the enterprise segment.
• Advanced Strategic Planning: Develop and execute tailored renewal strategies for high-value accounts, balancing customer needs with business objectives.
• Pipeline Management: Strategically manage a comprehensive renewal pipeline, ensuring accurate forecasting and addressing bottlenecks using CRM tools like SFDC.
• Enhanced Customer Engagement: Lead high-level communication with C-level stakeholders, resolving complex concerns and influencing decision-making processes.
• Complex Renewal Management: Handle multi-year agreements, ensuring accuracy and compliance across CRM systems.
• Revenue Expansion: Identify strategic growth opportunities and collaborate with AMs for seamless execution.
任职要求
• Proven experience managing enterprise-level renewals and achieving retention metrics.
• Advanced negotiation, analytical, and leadership skills.
• Proficiency in CRM tools like SFDC and Vitally.
• Ability to influence and communicate effectively with C-level executives.
Please be advised, this is a Hybrid role based out of our NYC office that will require you to be in office 1-2 days a week at this time. Fully remote application will not be considered at this time. For this role, the estimated On Target Earnings (OTE) range is listed below. In addition to your OTE salary, your compensation package will include additional components such as equity and benefits.
The actual salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.
OTE Salary (US) $105,000 — $122,500 USD
福利待遇
At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes:
• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)
Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person.
Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team.
Accommodations & Data Privacy
If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com .