高级产品经理，订单质量
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Senior Product Manager, Order QualityInstacart · United States - Remote
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职位描述
机器翻译我们正在改变食品杂货行业
在 Instacart，我们邀请全世界通过食物分享爱，因为我们相信每个人都应该能够获得自己喜爱的食物，并有更多时间一起享用。别人看到的是简单的食品杂货配送需求，而我们看到的是令人兴奋的复杂性和无限机会，来服务我们社区多样化的需求。我们致力于提供一项不可或缺的服务，让客户能够依赖它获取食品杂货和家居用品，同时也为 Instacart Personal Shoppers 提供安全且灵活的赚钱机会。
Instacart 已成为数百万人的生命线，我们正在建设团队，帮助推动我们的购物车向前。如果你准备好做你一生中最出色的工作，欢迎加入我们的餐桌。
Instacart 是一个 Flex First 团队
对于如何以最佳状态工作，并不存在一刀切的方法。我们的员工可以灵活选择在哪里以最佳状态工作——无论是在家、办公室，还是你最喜欢的咖啡店——同时通过定期的线下活动保持联系并建设社区。进一步了解我们关于工作地点的灵活方式。
概述
我们正在寻找一位高级产品经理，负责 Order Quality 的愿景、战略和执行。该职位处于购物者和客户体验的交汇点，致力于改进商品发现和替换工作流，同时确保客户能够轻松表达他们的偏好。
履约订单质量是 Instacart 客户满意度和零售商信任的关键驱动因素。你将定义并交付一份路线图，使我们的客户和零售商能够获得可靠的履约体验，并让我们的购物者获得高效的拣货体验。
你将与一支专注的工程师、设计师和数据科学家团队紧密合作，并在整个组织内协作以推动一致的优先事项。
关于该职位
这是一个令人兴奋的机会，可以利用前沿 AI 和 LLM 技术定义购物者和客户流程。
• 负责履约部门内 Order Quality 的端到端产品战略和路线图，推动从探索到规模化发布的迭代和新想法。
• 与设计和研究合作，深入了解客户和购物者需求，并在深入了解店内零售购物体验的基础上进行开发
• 定义成功指标，并运行严格的实验计划（A/B 测试、多变量测试），以改善参与度、转化率和留存率等核心结果。
• 与工程、数据科学、运营、合作伙伴、法律和隐私团队跨职能合作，以规模化交付负责任构建的功能，在速度与质量和合规考量之间取得平衡。
• 在多元利益相关者之间建立一致性，清晰沟通权衡和决策，并在快节奏环境中进行严格优先级排序，以最大化客户和业务影响。
任职要求
• 你拥有 4 年以上产品管理经验，最好是在运营复杂的实体环境中
• 你曾端到端构建产品，并知道如何推动项目从早期概念走向规模化交付。
• 你高度熟悉数据，能够以分析严谨性应对模糊性，利用数据严格排序优先级并做出合理的权衡。
• 你能清晰且有影响力地沟通复杂想法——在没有直接职权的情况下，围绕共同目标协调跨职能团队和高级利益相关者。
• 你深刻理解购物者和客户体验，并以有意义的客户和商业成果对自己负责。
• 你以创业心态开展工作，能够在不断变化的环境中快速推进，同时保持高标准。
#LI-Remote Instacart 在我们员工工作的每个地点提供极具市场竞争力的薪酬和福利。该职位为远程职位，成功候选人的基本薪资范围取决于其长期工作地点。请在此处查看我们的 Flex First 远程工作政策。
录用条件可能因许多因素而异，例如候选人的经验以及该职位所需的技能。此外，该职位还可获得新员工股权授予以及年度刷新授予。请在此处进一步了解我们的福利。
对于美国候选人，成功候选人的基本薪资范围如下。
CA, NY, CT, NJ $221,000 — $233,000 USD
WA $212,000 — $223,500 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $203,000 — $214,000 USD
所有其他州 $184,000 — $194,000 USD
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
查看雇主原文
职位描述
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
We are seeking a Senior Product Manager to own the vision, strategy, and execution for Order Quality. This role sits at the intersection of shopper and customer experiences, working to improve item discovery and replacement workflows while ensuring customers can easily communicate their preferences.
Fulfillment Order Quality is a critical driver of customer satisfaction and retailer trust at Instacart. You will define and deliver a roadmap that enables reliable fulfillment for our customers and retailers and efficient picking experiences for our shoppers.
You will partner closely with a dedicated team of engineers, designers, and data scientists, collaborating across the organization to drive aligned priorities.
About the Job
This is an exciting opportunity to define the shopper and customers flows using cutting edge AI and LLM technologies.
• Own the end-to-end product strategy and roadmap for Order Quality within Fulfillment, driving iterative and new ideas from discovery through scaled launch.
• Partner with design and research to deeply understand customer and shopper needs, develop with a deep understanding of in-store retail shopping experiences
• Define success metrics and run a rigorous experimentation program (A/B tests, multivariate tests) to improve core outcomes such as engagement, conversion, and retention.
• Work cross-functionally with engineering, data science, operations, partnerships, legal, and privacy to deliver responsibly built features at scale, balancing speed with quality and compliance considerations.
• Build alignment across diverse stakeholders, communicate tradeoffs and decisions with clarity, and ruthlessly prioritize to maximize customer and business impact in a fast-paced environment.
任职要求
• You have 4+ years of product management experience, ideally within operationally complex physical environments
• You've built products end-to-end and know how to drive initiatives from early concept through scaled delivery.
• You're highly data-literate and comfortable navigating ambiguity with analytical rigor, using data to prioritize ruthlessly and make sound tradeoffs.
• You communicate complex ideas with clarity and influence — aligning cross-functional teams and senior stakeholders around shared goals without direct authority.
• You understand the shopper and customer experience deeply, and you hold yourself accountable to meaningful customer and commercial outcomes.
• You operate with an entrepreneurial mindset, comfortable moving fast in evolving environments while maintaining high standards.
#LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here .
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please rea d more about our benefits offerings here .
For US based candidates, the base pay ranges for a successful candidate are listed below.
CA, NY, CT, NJ $221,000 — $233,000 USD
WA $212,000 — $223,500 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $203,000 — $214,000 USD
All other states $184,000 — $194,000 USD