高级平台经理，社区体验平台产品
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Senior Platform Manager, Community Experience Platform ProductsAirbnb · Remote USA
职位信息来自雇主公开的招聘页面。申请前请务必在雇主官网核实详情。
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职位描述
机器翻译Airbnb 诞生于 2007 年，当时两位房东在旧金山的家中接待了三位房客，此后已发展到超过 500 万名房东，在全球几乎每个国家接待了超过 20 亿人次房客入住。每天，房东们提供独特的房源和体验，让房客能够以更真实的方式与社区建立联系。
你将加入的社区：
Airbnb 是一家由愿景和使命驱动的公司。我们的产品经理（PM）体现了这种文化和思维方式。在这里，平台产品经理首先设想我们社区（房客和房东）的理想终态，然后倒推，并以可扩展的方式实现这一愿景。他们倡导制胜战略，并利用指标确保我们不断取得进展。他们与才华横溢的跨职能团队成员（涵盖产品营销、工程、设计、分析等）合作，并带领团队执行共同的愿景。我们正在寻找希望加入我们这一旅程、共同实现我们使命——在各地创造归属感——的领导者。
你将带来的不同：
支持旅程从房客或房东寻求帮助的那一刻开始，到他/她的问题得到解决时结束。社区体验平台的产品经理主导跨团队协作，交付一流的支持体验和平台能力。对卓越用户体验的敏锐眼光、强大的协作和影响力技能，是在社区体验平台担任产品经理并取得成功的必备条件。社区体验平台高级平台产品经理将负责支撑 Airbnb 支持体验的主要体验平台。成功的候选人将主导高知名度项目，并与公司内多个跨职能团队协同工作
典型的一天：
• 了解竞争格局。挑战现状。影响设计和产品营销团队，并激励人们朝着统一的结果努力。
• 用清晰可衡量的目标和关键结果定义成功。
• 定义制胜的产品战略并制定合理的路线图。
• 与公司高层领导和利益相关者对齐愿景、OKR、战略和路线图。
• 根据众多利益相关者的输入确定工作优先级，同时灵活地迭代/调整。
• 维护产品待办事项和产品路线图。
• 与高级技术负责人合作，并与多个团队的跨职能领导者一起执行愿景。
• 持续向领导层展示产品路线图和状态。
你的专长：
• 5 年以上产品管理或产品设计经验（其中至少 5 年担任产品管理职位）。
• 卓越的沟通能力。能够针对不同类型的受众调整沟通风格。
• 能够欣赏并清晰表达卓越的用户体验。
• 能够快速吸收技术概念并向非技术受众传达。
• 结果导向。能够清晰阐述期望的结果，并协作创建实现它的路径。
• 在产品管理或业务角色中，有与不止直接跨职能团队之外的合作伙伴共事的经验。
• 激进思维与强大执行力相结合。能够设想一个不同于现状的世界，并具备清晰阐述实现路径的能力。
你的工作地点：
该职位为美国 - 可远程。该职位可能包括偶尔在 Airbnb 办公室工作或参加异地活动，具体与你的经理商定。虽然该职位可远程，但你必须居住在 Airbnb, Inc. 拥有注册实体的州。点击此处查看最新的排除州列表。该列表不断变化，因此如果你居住的州在排除列表中，请再次与我们确认。如果你的职位由另一家 Airbnb 实体雇用，你的招聘人员将告知你可以从哪些州工作。
我们对包容与归属的承诺：
Airbnb 致力于与尽可能广泛的人才库合作。我们相信多元化的想法能够促进创新和参与，并使我们能够吸引具有创意主导力的人才，并开发最好的产品、服务和解决方案。鼓励所有符合条件的个人申请。
我们也努力提供对残障人士包容的申请和面试流程。如果你是残障候选人，并且在提交申请时需要合理便利，请通过以下方式联系我们：reasonableaccommodations@airbnb.com 。请包括你的全名、你申请的职位以及协助你完成招聘流程所需的便利。
我们请求你仅在你因残障而无法完成我们的在线申请时才联系我们。 我们将如何照顾你：
我们的职位名称可能跨越多个职业级别。实际基本工资取决于许多因素，例如：培训、可迁移技能、工作经验、业务需求和市场需求。基本工资范围可能会发生变化，并可能在未来修改。该职位也可能有资格获得奖金、股权、福利和员工旅行积分。
薪资
$179,000 — $207,000 USD
合理便利：我们致力于在招聘流程中为残障申请人提供合理便利。如果你需要帮助或便利，请在有人就某个职位联系你时告知你的招聘人员。
关于招聘诈骗的说明：诈骗者有时会冒充 Airbnb 招聘人员，从候选人那里骗取钱财或个人信息。对于 Airbnb 的招聘流程，有几件事始终属实：我们的空缺职位发布在 Airbnb 的职业页面上，网址为 careers.airbnb.com，我们的招聘人员仅通过 @ airbnb.com 或 @ ext.airbnb.com 电子邮件地址联系。我们的招聘人员在你面试期间绝不会询问你的社会安全号码、银行账户详细信息、护照或支付应用信息。我们也绝不会在面试过程中要求你支付费用、汇款、存入或兑现支票，或购买工作相关设备（例如公司笔记本电脑）。我们鼓励候选人对此类招聘诈骗保持警惕，如果你不相信某个人确实隶属于 Airbnb，请不要分享敏感信息。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb is a vision and mission driven company. Our Product Managers (PMs) embody this culture and mindset. Platform Product Managers here imagine the ideal end state for our community (guests and hosts) first, work backwards from it, and deliver the vision in a scalable way. They champion a winning strategy and leverage metrics to ensure we are making progress against it. They partner with talented cross-functional team members (across product marketing, engineering, design, analytics, etc.) and lead teams to execute upon a shared vision. We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere.
The Difference You Will Make:
A support journey starts from the moment a guest or a host reaches out for help and ends when his/her challenge is resolved. PMs at Community Experience Platform lead cross team collaborations and deliver best-of-the-class support experience and platform capabilities. Keen eyes on great user experience, strong collaboration and influence skills are must-haves to thrive as a PM in Community Experience Platform. The Senior Platform Product Manager, Community Experience Platform will be responsible for major experience platforms that power Airbnb’s support experiences. The successful candidate will lead high profile projects and work collaboratively across multiple cross functional teams across the company
A Typical Day:
• Understand the competitive landscape. Challenge the status quo. Influence design and product marketing team and inspire people towards a unified outcome.
• Define success with clearly measurable objectives and key results.
• Define a winning product strategy and create a sound roadmap.
• Align the vision, OKR, strategy and roadmap with senior leaders and stakeholders across the company.
• Prioritize work based on inputs from many stakeholders, while being flexible to iterate/change.
• Maintain product backlog and the product roadmap.
• Partner with senior tech leads and execute the vision with cross function leaders from multiple teams.
• Present product roadmap and status to the leadership on an ongoing basis.
Your Expertise:
• 5+ years of product management, or product design experience ( at least 5 out of the 8 years in a product management role).
• Exceptional communication skills. Being able to adapt communication style for different types of audiences.
• Ability to appreciate and articulate great user experience.
• Ability to quickly absorb technical concepts and communicate them to a non-technical audience.
• Outcome-oriented. Articulates the desired outcome and works collaboratively to create a path to achieve it.
• Experience working with partners beyond just one’s immediate cross functional team in a product management or business role.
• Radical thinking paired with strong execution. Can envision a world different from the status quo with the ability to articulate a clear path to get there.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
薪资
$179,000 — $207,000 USD
Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.