高级经理 - 服务工程师，储能
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Senior Manager - Service Engineer, Energy StorageRedwood Materials · San Francisco, California, 美国
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职位描述
机器翻译关于 Redwood Materials
Redwood 正在本地化一个全球电池供应链，无缝整合回收、再利用和再循环——让关键矿物保持流通，并推动能源转型。公司成立于 2017 年，我们正在交付低成本、大规模储能，并首次在美国生产电池材料，而这一切都来自我们已有的电池。
关于 Redwood Materials
Redwood 正在本地化一个全球电池供应链，无缝整合回收、再利用和再循环——让关键矿物保持流通，并推动能源转型。公司成立于 2017 年，我们正在交付低成本、大规模储能，并首次在美国生产电池材料，而这一切都来自我们已有的电池。
职位概述
Redwood Materials 正在寻找一位现场服务工程与技术运营高级经理，为我们不断扩展的电池储能系统（BESS）产品线组建、领导并扩展服务工程部门。在这一职位中，您将带领团队从亲力亲为的升级支持转型为结构化、高绩效的组织。
您将负责现场运营与核心工程之间的技术运营边界——建立 Tier-2/Tier-3 支持框架，定义运维（O&M）交接协议，并推动根本原因工程解决方案直接融入产品设计。理想的领导者应兼具电力电子和储能方面的技术深度，以及在快节奏创业环境中扩展服务工程组织的成功经验。
岗位职责
• 团队领导与组织成长：招聘、指导并扩展一支多层级的服务工程师团队，为已部署的 BESS 资产提供高级技术支持。
• 升级与运营治理：定义运维（O&M）、服务工程与核心产品/研发工程团队之间清晰的 SLA、交接标准和升级阈值。
• 系统故障分析与根本原因：领导跨电气、热管理、控制、软件和功率转换系统（PCS/逆变器）的复杂技术调查。
• 可服务性设计与反馈闭环：将现场遥测和故障数据转化为可执行的产品需求，直接影响下一代系统的可靠性和可维护性。
• 技术知识与现场培训：监督企业服务文档、决策树、服务公告以及现场技术人员技能提升项目的开发。
任职要求
• 教育背景：电气工程、机械工程、系统工程或相关领域的学士或硕士学位。
• 经验：10 年以上支持复杂机电、电力电子或可再生能源基础设施（BESS、太阳能、电网级系统）的经验，其中 3 年以上担任直接工程管理或团队负责人角色。
• 技术精通：深入了解 BESS 架构的运营知识，包括能源管理系统（EMS）、电池管理系统（BMS）、PCS、保护系统和热控制。
• 框架经验：具有设计和管理的结构化升级模型（Tier-1 O&M $\rightarrow$ Tier-2/3 服务工程 $\rightarrow$ 产品工程）的成熟经验。
工作条件与体力要求
• 能够在具有挑战性的现场环境中工作（噪音、粉尘、极端温度），并正确使用个人防护装备（PPE）。
• 出差：最高 40% 的时间需前往现场和制造地点。
• 在升级事件期间或非工作时间按要求随时待命。
该职位为全职。薪酬将与经验相称。
我们会收集您在与 Redwood Materials 求职相关的个人信息（PI），包括以下 PI 类别：标识符、个人记录、职业或就业信息，以及从您的 PI 中得出的推断。我们收集您的 PI 用于我们的目的，包括执行与您潜在就业相关的服务和运营。如果您有其他隐私相关问题，请通过 privacy@redwoodmaterials.com 联系我们。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
About Redwood Materials
Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we’re delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have.
About Redwood Materials
Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling—keeping critical minerals in circulation and driving the energy transition . Founded in 2017, we're delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have .
Position Summary
Redwood Materials is seeking a Senior Manager, Field Service Engineering & Technical Operations to build, lead, and scale our Service Engineering department for our expanding Battery Energy Storage System (BESS) product line . In this role, you will transition the team from hands-on escalation support to a structured, high-performing organization .
You will own the technical operational boundary between field operations and core engineering—establishing Tier-2/Tier-3 support frameworks, defining O&M handoff protocols, and driving root-cause engineering solutions straight into product design . The ideal leader combines technical depth in power electronics and energy storage with a track record of scaling service engineering organizations in fast-paced startup environments .
岗位职责
• Team Leadership & Organizational Growth: Recruit, mentor, and scale a multi-tiered team of Service Engineers providing advanced technical support across deployed BESS assets .
• Escalation & Operational Governance: Define clear SLAs, handoff criteria, and escalation thresholds between Operations & Maintenance (O&M), Service Engineering, and core Product/R&D Engineering teams .
• System Failure Analysis & Root Cause: Lead complex technical investigations across electrical, thermal, controls, software, and power conversion systems (PCS/inverters) .
• Design for Serviceability & Feedback Loops: Translate field telemetry and failure data into actionable product requirements to directly influence next-generation system reliability and maintainability .
• Technical Knowledge & Field Training: Oversee the development of enterprise service documentation, decision trees, service bulletins, and upskilling programs for field technicians .
任职要求
• Education: Bachelor’s or Master’s degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, or a related field .
• Experience: 10+ years supporting complex electromechanical, power electronics, or renewable energy infrastructure (BESS, solar, grid-scale systems) , with 3+ years in a direct engineering management or team lead role .
• Technical Mastery: Deep operational knowledge of BESS architecture, including energy management systems (EMS), battery management systems (BMS), PCS, protection systems, and thermal controls .
• Framework Experience: Proven history designing and managing structured escalation models (Tier-1 O&M $\rightarrow$ Tier-2/3 Service Engineering $\rightarrow$ Product Engineering) .
Working Conditions & Physical Requirements
• Ability to work in challenging field environments (noise, dust, extreme temperatures) with proper PPE .
• Travel: Up to 40% travel to field sites and manufacturing locations .
• On-call availability during escalation events or off-hours as required .
The position is full-time. Compensation will be commensurate with experience.
We collect personal information (PI) from you in connection with your application for employment with Redwood Materials, including the following categories of PI: identifiers, personal records, professional or employment information, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. If you have additional privacy-related questions, please contact us at privacy@redwoodmaterials.com.