高级机器学习工程师，客户体验智能
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Senior Machine Learning Engineer, CX IntelligenceCoinbase · Remote - 巴西
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职位描述
机器翻译准备好从事你职业生涯中最有影响力的工作了吗？在 Coinbase，我们对增加经济自由的使命毫不妥协。标准很高，环境紧张，而我们喜欢这样。这里不适合安于现状的人，而是一个让你突破自我认知极限的地方。如果你准备好与那些拒绝满足于“足够好”的人一起构建金融的未来，这里就是你的归属。Coinbase 是一家远程优先、但并非仅限远程的公司。预计每季度会聚在一起进行名为“surges”的高强度线下工作会议。了解更多关于在 Coinbase 工作的信息。
作为企业应用与架构部门 CX Intelligence 团队的机器学习工程师，你将构建由 AI 驱动的对话系统，连接 Coinbase 的帮助中心、聊天机器人和客服工作流。该团队拥有支撑 Coinbase Chat 和客服工具的多智能体平台，并与 Conversation Design、CX 和工程团队合作，提供安全、可扩展的自动化支持。你将主导设计和实现统一的编排层，协调供应商 AI、内部多智能体系统和人工参与者之间的交互，直接改善数百万客户获得帮助的方式。
岗位职责
• 架构并部署编排层，在分布式对话环境中管理跨供应商和内部 LLM 框架的状态转换、上下文共享和意图路由。
• 构建生产级 Python 服务，将先进的 ML/AI 研究与可靠、可衡量的面向客户产品连接起来。
• 主导复杂 ML 计划的端到端项目执行，管理优先级、技术权衡和跨职能依赖，从设计到交付全程负责。
• 为团队建立系统设计、编码标准和 AI/ML 开发工作流的最佳实践。
• 在架构完整性和现代 AI/ML 模式方面指导工程师，提升更广泛团队的技术标准。
• 进行设计评审，确保每个功能都符合 Coinbase 在安全、可扩展性和性能方面的标准。
所需技能和经验：
• 5 年以上机器学习和软件工程专业经验，并有大规模交付生产级 ML 服务的记录。
• 具备使用现代 AI 架构（LLM、深度学习）和生成式 AI 生态系统的实操经验，包括 LangGraph、LangSmith、Google ADK、Vertex AI 或 AWS Bedrock 等框架。
• 精通 Python，并展现出编写干净、可维护、经过充分测试的生产代码的能力。
• 在至少一个领域具备专业知识：NLP、信息检索、计算机视觉或高级统计建模。
• 具备编写技术设计文档并向跨职能利益相关者展示 ML 系统架构的成熟能力，能够为非技术受众转化复杂技术概念。
• 负责任地使用生成式 AI，保持人工监督以交付可用于业务的成果，并推动工作流效率、成本和质量的可衡量改进。
薪酬透明度声明：该职位的目标年度基本工资范围如下所述。总薪酬还可能包括股权和奖金资格以及福利（包括医疗、牙科和视力）。
年度基本工资范围（不包括股权和奖金）： R$455.500 — R$455.500 BRL
• 申请限制：候选人在 6 个月内最多可提交 3 份申请。
• 平等机会雇主：Coinbase 是平等机会雇主。所有合格申请人都会获得录用考虑，不因种族、肤色、宗教、性别、性取向、性别认同、国籍、残疾、受保护退伍军人身份或遗传信息而受到歧视。有犯罪历史的申请人将根据适用的联邦、州和地方法律予以考虑。
• 美国申请人：查看 Employee Rights、Know Your Rights 和 E-Verify Notice of Participation。
• 便利安排：如果你是残障人士且需要合理便利，请将你的请求和联系信息发送至 accommodations[at]coinbase.com。需要屏幕阅读技术？点击此处下载免费的兼容屏幕阅读器并查看教程。
• 数据隐私与仲裁：提交申请即表示你同意我们的 Candidate Privacy Notice。美国申请人：提交申请即表示你同意 Arbitration of Disputes。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase .
As a Machine Learning Engineer on the CX Intelligence team within Enterprise Applications and Architecture, you'll build the AI-powered conversational systems that connect Coinbase's Help Center, chatbots, and agent workflows. The team owns the multi-agent platform powering Coinbase Chat and agent tooling, partnering with Conversation Design, CX, and Engineering to deliver secure, scalable automated support. You'll lead the design and implementation of a unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants, directly improving how millions of customers get help.
岗位职责
• Architect and deploy the orchestration layer that manages state transitions, context sharing, and intent routing across vendor and internal LLM frameworks in a distributed conversational environment.
• Build production-grade Python services that bridge advanced ML/AI research with reliable, measurable customer-facing products.
• Lead end-to-end project execution for complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through delivery.
• Establish best practices for system design, coding standards, and AI/ML development workflows across the team.
• Mentor engineers on architectural integrity and modern AI/ML patterns, raising the technical bar for the broader team.
• Conduct design reviews to ensure every feature meets Coinbase's standards for security, scalability, and performance.
Required Skills and Experience:
• 5+ years of professional experience in machine learning and software engineering, with a track record of shipping production-grade ML services at scale.
• Hands-on expertise building with modern AI architectures (LLMs, deep learning) and the generative AI ecosystem, including frameworks such as LangGraph, LangSmith, Google ADK, Vertex AI, or AWS Bedrock.
• Deep proficiency in Python with demonstrated ability to write clean, maintainable, highly-tested production code.
• Specialized knowledge in at least one domain: NLP, information retrieval, computer vision, or advanced statistical modeling.
• Proven ability to write technical design documents and present ML system architectures to cross-functional stakeholders, translating complex technical concepts for non-technical audiences.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
Annual base salary range (excluding equity and bonus): R$455.500 — R$455.500 BRL
• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial .
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .