高级工程经理，激活与参与
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Senior Engineering Manager, Activation & EngagementInstacart · Canada - Remote (ON, AB, BC, or NS Only)
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- 雇主官方来源+15
- 远程职位+8
- 稀有职位+3
- 公司来源健康度+8
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职位描述
机器翻译我们正在改变食品杂货行业
在 Instacart，我们邀请全世界通过食物分享爱，因为我们相信每个人都应该能够获得自己喜爱的食物，并有更多时间一起享用。在别人只看到简单的食品杂货配送需求的地方，我们看到了令人兴奋的复杂性和无限的机会，来服务我们社区多样化的需求。我们致力于提供一项客户赖以获取食品杂货和家庭用品的必要服务，同时也为 Instacart 个人购物者提供安全且灵活的赚钱机会。
Instacart 已成为数百万人的生命线，我们正在组建团队，帮助推动我们的购物车向前。如果你准备好做你一生中最出色的工作，欢迎加入我们的餐桌。
Instacart 是一个 Flex First 团队
对于如何以最佳状态工作，没有一刀切的方法。我们的员工可以灵活选择在哪里以最佳状态工作——无论是在家、办公室，还是你最喜欢的咖啡店——同时通过定期的线下活动保持联系并建立社区。进一步了解我们关于工作地点的灵活方式。
概述
Instacart 的购物者激活与参与团队负责购物者生命周期中的核心时刻，包括入职、激活、寻找工作、评估和接受批次、保持合规、理解与收入相关的体验，以及在平台上保持参与。该团队的工作直接支持购物者体验、供应质量、市场效率、运营可靠性和合规性。
我们正在寻找一位高级软件工程经理，来领导一支由 10–12 名工程师组成的团队，涵盖移动端、后端、供应商集成系统和工程基础。这位领导者将塑造团队的战略、执行模式、技术方向和人才培养，同时与产品、设计、数据、运营、法律/合规以及其他跨职能团队紧密合作。
对于在广泛、快速变化的产品工程环境中如鱼得水的人来说，这是一个高影响力的职位，因为在这里，技术、运营、市场和监管决策都至关重要。你将帮助构建可靠、可扩展的系统，使购物者更容易成功，并帮助 Instacart 的市场大规模高效运营。
关于该职位
• 端到端领导购物者激活与参与，负责团队的运营模式、路线图执行、技术方向和人才战略，涵盖移动端、后端、合规、市场效率、供应商集成系统、工程基础和运营卓越。你将为一个直接影响购物者和 Instacart 市场的广泛产品工程领域带来结构、速度和清晰度。
• 推动跨多个季度的路线图规划和排序，在相互竞争的优先事项之间进行协调——包括合规截止日期、市场和产品增长计划、供应商工作、工程基础和被动 KTLO。多个工作流带有硬性的监管、供应商和市场截止日期，需要自信、果断的领导。
• 与广泛的跨职能利益相关方深入合作——包括产品、设计、数据、法律/合规、运营、营销、物流、匹配/调度、支付/交易、信任与安全以及客户体验——以就最高影响力的工作达成一致，并以严谨和透明的方式协商权衡。
• 在由 10–12 名工程师组成的团队中发展和留住工程人才，通过职业成长、绩效管理、人才规划和组织变革来支持高级工程师。你将在打造以速度、迭代、工程卓越和负责任地使用 AI 辅助开发为基础的强大团队文化方面发挥核心作用。
• 为团队设定技术方向——推动可靠性、可观测性、值班规范、事件响应和事后复盘学习方面的改进，同时提升团队通过现代 AI 开发者工具和 AI 辅助工程工作流加快前进的能力。
任职要求
• 8 年以上专业软件工程经验，其中包括 5 年以上通过招聘、绩效管理、职业发展和校准来管理软件工程师的经验。
• 具有领导跨移动应用、后端服务和运营敏感型系统的产品工程团队的经验。
• 在分布式系统、服务所有权、移动产品交付、可靠性、可观测性、值班、事件响应和事后复盘学习方面具备很强的技术判断力。
• 已证明有能力在相互竞争的优先事项之间定义、排序并交付跨多个季度的路线图，包括合规、市场和产品增长、供应商工作、工程基础和 KTLO。
• 已证明有能力领导与产品、设计、法律/合规、运营、营销、数据以及平台和基础设施合作伙伴的跨职能规划和协商。
• 具有管理广泛职责范围的经验，涉及遗留系统、跨团队依赖、模糊需求和不断变化的业务优先级。
• 拥有出色的人员领导业绩记录，包括留住和发展高级工程师，并在组织变革时期维持团队健康。
• 具有使用现代 AI 开发者工具或 AI 辅助工程工作流来提高工程速度、代码质量、测试、运营效率或团队杠杆的经验。
• 具有领导客户、购物者、承包商、商户或劳动力入职、激活、参与、留存或信任与安全相关领域的经验。
• 具有从事多边市场系统的背景，尤其是在供应质量、可用性、激励、资格、匹配和批处理以及市场效率方面。
• 具有领导移动端密集型产品领域的经验，并与移动端、后端、产品、设计、数据和运营紧密合作。
• 熟悉 AI/ML 产品集成，以及如何在工程团队内推动负责任地采用 AI 辅助开发实践。
• 具有 Ruby on Rails、Python、Golang、Postgres、Redis、AWS 或类似基础设施等技术环境的实操经验。
#LI-Remote
Instacart 在我们员工工作的每个地点都提供极具市场竞争力的薪酬和福利。该职位为远程职位，成功候选人的基本薪资范围取决于其长期工作地点。请在此处查看我们的 Flex First 远程工作政策。目前，我们仅在以下省份招聘：安大略省、阿尔伯塔省、不列颠哥伦比亚省和新斯科舍省。
录用条件可能因许多因素而异，例如候选人的经验以及该职位所需的技能。此外，该职位还可获得新员工股权授予以及年度更新授予。请在此处进一步了解我们的福利。
对于加拿大候选人，成功候选人的基本薪资范围如下所示。
CAN $229,000 — $241,500 CAD
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
The Shopper Activation & Engagement team at Instacart owns core moments in the shopper lifecycle, including onboarding, activation, finding work, evaluating and accepting batches, staying compliant, understanding earnings-related experiences, and remaining engaged on the platform. The team's work directly supports shopper experience, supply quality, marketplace efficiency, operational reliability, and compliance.
We are looking for a Senior Manager, Software Engineering to lead a team of 10–12 engineers across mobile, backend, vendor-integrated systems, and engineering foundations. This leader will shape the team's strategy, execution model, technical direction, and talent development while partnering closely with Product, Design, Data, Operations, Legal/Compliance, and other cross-functional teams.
This is a high-impact role for someone who thrives in broad, fast-moving product engineering environments where technical, operational, marketplace, and regulatory decisions all matter. You will help build reliable, scalable systems that make it easier for shoppers to succeed and help Instacart's marketplace operate efficiently at scale.
About the Job
• Lead Shopper Activation & Engagement end-to-end, owning the team's operating model, roadmap execution, technical direction, and talent strategy across mobile, backend, compliance, marketplace efficiency, vendor-integrated systems, engineering foundations, and operational excellence. You will bring structure, velocity, and clarity to a broad product engineering surface that directly impacts shoppers and the Instacart marketplace.
• Drive multi-quarter roadmap planning and sequencing across competing priorities — including compliance deadlines, marketplace and product growth initiatives, vendor work, engineering foundations, and reactive KTLO. Several workstreams carry hard regulatory, vendor, and marketplace deadlines that require confident, decisive leadership.
• Partner deeply across a wide set of cross-functional stakeholders — including Product, Design, Data, Legal/Compliance, Operations, Marketing, Logistics, Matching/Dispatch, Payments/Transactions, Trust & Safety, and Customer Experience — to align on the highest-impact work and negotiate tradeoffs with rigor and transparency.
• Develop and retain engineering talent across a team of 10–12 engineers, supporting senior engineers through career growth, performance management, talent planning, and organizational change. You will play a central role in building a strong team culture rooted in velocity, iteration, engineering excellence, and responsible AI-assisted development.
• Set the technical direction for the team — driving improvements in reliability, observability, on-call hygiene, incident response, and post-incident learning, while also advancing the team's ability to move faster through modern AI developer tools and AI-assisted engineering workflows.
任职要求
• 8+ years of professional software engineering experience, including 5+ years managing software engineers through hiring, performance management, career development, and calibration.
• Experience leading product engineering teams across mobile applications, backend services, and operationally sensitive systems.
• Strong technical judgment across distributed systems, service ownership, mobile product delivery, reliability, observability, on-call, incident response, and post-incident learning.
• Demonstrated ability to define, sequence, and deliver multi-quarter roadmaps across competing priorities, including compliance, marketplace and product growth, vendor work, engineering foundations, and KTLO.
• Proven ability to lead cross-functional planning and negotiation with Product, Design, Legal/Compliance, Operations, Marketing, Data, and platform and infrastructure partners.
• Experience managing a broad ownership surface area involving legacy systems, cross-team dependencies, ambiguous requirements, and shifting business priorities.
• Strong people leadership track record, including retaining and developing senior engineers and maintaining team health through periods of organizational change.
• Experience using modern AI developer tools or AI-assisted engineering workflows to improve engineering velocity, code quality, testing, operational efficiency, or team leverage.
• Experience leading customer, shopper, contractor, merchant, or workforce onboarding, activation, engagement, retention, or trust and safety surfaces.
• Background working on multi-sided marketplace systems, particularly across supply quality, availability, incentives, eligibility, matching and batching, and marketplace efficiency.
• Experience leading mobile-heavy product areas with close partnership across mobile, backend, Product, Design, Data, and Operations.
• Familiarity with AI/ML product integration and how to drive responsible adoption of AI-assisted development practices within engineering teams.
• Hands-on experience with technical environments such as Ruby on Rails, Python, Golang, Postgres, Redis, AWS, or comparable infrastructure.
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here . Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here .
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
CAN $229,000 — $241,500 CAD