高级DevOps支持工程师
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Senior DevOps Support EngineerBuildkite · United Kingdom, Ireland or 波兰
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发现指数 44/100，仅依据与该职位一起存储的证据计算。
- 新的雇主官方职位
分数构成
- 时效性 （随职位发布时间变化）+18
- 雇主官方来源+15
- 稀有职位+3
- 公司来源健康度+8
该职位未包含：已披露薪资、远程职位、提及签证担保、提及搬迁、未出现在监控的职位板上。
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职位描述
机器翻译关于 Buildkite
Buildkite 的 CI 平台深受全球领先工程团队的信任，帮助交付每天有超过 10 亿人使用的软件。Canva、Meta、Mistral AI 和 NVIDIA 等公司都依赖 Buildkite 在他们的基础设施、我们的基础设施或两者之上运行构建、测试和部署——为他们提供速度、可靠性和灵活性，让他们能够自信地交付。
岗位职责
这不是一个普通的支持工程师职位。你将通过独立排查和解决高度复杂的 CI/CD、软件和基础设施问题来支持 Buildkite 的企业客户，直接与 Canva、Uber 和 Airbnb 等公司的软件工程团队协作，帮助解除关键工作流的阻塞。你将在塑造支持团队演进为一个兼顾被动响应与主动预防的职能中发挥重要作用，将一半时间用于设计和实施可扩展的工具、流程和开源贡献，从而打造世界一流的客户体验。对于一位以客户为中心、热衷于为全球最具创新性的工程团队解决棘手技术问题的软件、DevOps 或基础设施专家来说，这个职位是绝佳的机会。
该职位为远程工作，要求任职者位于英国、爱尔兰或波兰。你每周工作五天，当地时间上午 9:00 至下午 5:00，包括周六和周日。其余三天是灵活的——我们会在你入职时共同商定一个固定的时间安排。
• 为企业客户独立解决高度技术性的 CI/CD、软件和基础设施问题
• 通过 Slack、Zoom、Email、Plain 和 Community Forum 提供支持
• 主持面向客户的回顾会议和规划会议，以改善他们的 Buildkite 体验
• 识别预防未来支持问题的机会，并推动主动解决方案的设计和实施
• 贡献并维护开源工具，例如 Bash 插件和基于 Golang 的实用工具
• 发布文档更新和主动沟通内容，以改善客户旅程
• 作为客户的声音，确保他们的反馈影响内部产品和流程的改进
• 负责并改进支持工作流，简化团队的运作和交付方式
• 分享客户工作中的经验教训，以加强与产品和工程团队的一致性
• 指导同事，并在团队内营造包容、互助的环境
如果你具备以下条件，这个职位就适合你……
• 以客户为中心的思维——以同理心和耐心致力于提供世界一流的支持
• 技术专长——具备较强的编码或脚本能力，熟悉 Bash、Ruby on Rails 或 Golang
• DevOps 和云知识——在 CI/CD 工具和平台方面拥有扎实经验，包括 Linux、AWS、GCP、Azure、Terraform 和 Kubernetes
• 问题解决能力——有信心独立应对复杂的技术问题，并引导客户找到解决方案
• 自主且主动——能够独立工作，及早发现机会，并主动推动有意义的改进
• 出色的沟通能力——擅长在分布式环境中向客户和内部团队清晰阐述技术细节
福利待遇
• 20 天带薪年假，外加 10 天病假和照护者假——我们积极鼓励休假，我们希望你能保持最佳状态，而休假正是其中一部分。
• 持续的远程工作津贴，帮助你以最佳状态工作——我们希望你能拥有所需的一切，从优质 wifi 到适合你的健康方案。
• 退休和健康保险（根据你所在地区）——以你的方式为未来做准备。
• 主要照护者享有 16 周带薪育儿假（次要照护者 6 周）——成为父母会改变人生，我们致力于在你和你的家人度过这一阶段时提供支持。
• 保密的 EAP 和心理健康支持——有时生活会很艰难。你应该能够获得所需的资源和支持。
• 支持学习和成长——提供参加会议、课程和辅导的时间与预算，让你有机会成长、提升技能并达到精通。
• 每年最多 6 周可在世界任何地方工作的灵活性——出色的工作不必只在一张办公桌前完成。
具体福利可能因国家/地区略有不同。我们会详细说明你所在地区的具体情况。 🌈 平等机会雇主
在 Buildkite，我们重视多样性，并赞赏各种类型的技能、背景和经验。我们致力于营造包容的环境，并在整个招聘过程中提供合理的便利安排。
如果你在申请或面试过程中需要任何便利安排或支持，请通过 accommodations@buildkite.com 联系我们。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
About Buildkite
Buildkite's CI platform is trusted by the world's leading engineering teams, helping ship software used by more than 1 billion people every day. Companies including Canva, Meta, Mistral AI, and NVIDIA rely on Buildkite to run builds, tests, and deployments on their infrastructure, ours, or both - giving them the speed, reliability, and flexibility to ship with confidence.
岗位职责
This is not your average Support Engineer role. You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at places like Canva, Uber, and Airbnb to help unblock critical workflows. You'll play a vital role in shaping the support team's evolution into a function that balances reactive and proactive work, spending half your time designing and implementing scalable tools, processes, and open source contributions that create a world-class customer experience. This role is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer obsessed and thrives on solving tough technical problems for some of the world's most innovative engineering teams.
This role is remote and requires someone to be located in the UK, Ireland or Poland. You'll work five days a week, 9:00 AM–5:00 PM local time, including both Saturday and Sunday . Your other three days are flexible — we'll agree on a set schedule together when you join.
• Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
• Provide support through Slack, Zoom, Email, Plain, and Community Forum
• Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience
• Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions
• Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities
• Publish documentation updates and proactive communications that improve the customer journey
• Act as a voice for customers, ensuring their feedback shapes internal product and process improvements
• Own and improve support workflows, simplifying how the team operates and delivers
• Share learnings from customer work to strengthen alignment with Product and Engineering
• Mentor peers and foster an inclusive, supportive environment within the team
This Is You If You Have...
• Customer Centric Mindset – Deep commitment to delivering world-class support with empathy and patience
• Technical Expertise – Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
• DevOps and Cloud Knowledge – Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
• Problem Solving Skills – Confident in independently tackling complex technical issues and guiding customers to solutions
• Autonomous and Proactive – Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements
• Excellent Communication – Skilled at articulating technical detail clearly to customers and internal teams across distributed environments
福利待遇
• 20 days paid annual leave plus 10 days sick & carer's leave — actively encouraged, we want you to be at your best and time off is a part of that.
• An ongoing remote-work allowance to help you do your best work — we want you to have everything you need, from great wifi to wellness options that are right for you.
• Retirement and health coverage (based on your region) — build towards your future, your way.
• 16 weeks paid parental leave for primary carers (6 weeks for secondary) — becoming a parent is life changing and we’re committed to supporting you and your family through it.
• Confidential EAP & mental health support — sometimes life gets hard. You should be able to access the resources and support you need.
• Support for learning and growth — with time and budget for conferences, courses, and coaching so you have the opportunity to grow, improve your craft, and build mastery.
• Flexibility to work from anywhere in the world for up to 6 weeks a year — great work doesn’t have to happen from one desk.
Exact benefits may vary slightly by country. We'll walk through the specifics for your location. 🌈 Equal Opportunity Employer
At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.
If you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com.