高级客户管理经理

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high-profile, customer-facing role requiring outstanding results-oriented, relationship and program management skills.

This role oversees a portfolio of Affirm’s strategic accounts with the goal of driving ambitious results across the business. Success in this role entails delivering strong results, collaborating across different teams and levels with key stakeholders, strong analytical skills and excellent executive presence including written and verbal communications.

• Act as SEM and team lead across omni-retail for best practices on managing complex accounts, driving outcomes and building relationships

• You will oversee a large portfolio of key strategic accounts and will be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV).

• You will lead and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines

• You will analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities.

• You will orchestrate cross-functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results.

• Manage customer health to ensure overall customer satisfaction and business results

• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for our merchants

What We Look For:

• Bachelor’s degree with 7-10 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact

• Strong written and verbal communication skills, including the ability to give compelling presentations

• Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence

• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders

• Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred

• Comfortable using Salesforce and standard BI tools

• Comfortable with travel 10% - 20% of the time

Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.

• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.

• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.

• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.

We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.

For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

Equity Grade - 8

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $231,250 - $306,250

USA On Target Earnings (all other U.S. states) per year: $205,000 - $280,000

Please note that visa sponsorship is not available for this position.

#LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.