规模化商业客户经理，存量客户

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide . Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.

As an Account Executive on the Commercial Scaled Install Base team, you will own a broad portfolio of existing Vercel customers and be responsible for both retaining and growing their business.

You will manage a high-volume book of accounts, balancing renewals, customer engagement, pipeline generation, and expansion opportunities. You will learn to recognize which customers need immediate attention, which signals point to growth, and where proactive outreach can create new commercial opportunites.

This is a true closing role. You will own revenue outcomes, run sales cycles, negotiate renewals and expansions, and build pipeline within your portfolio. You will also learn how to operate at scale, using customer data, automation, AI, and repeatable workflows to focus your effort where it can have the greatest impact.

This role is an ideal next step for an emerging seller who is ready to move into full-cycle account ownership. You may have developed your skills in an SDR or BDR role, renewals, account management, customer success, or another customer-facing position. What matters most is that you are commercially driven, eager to learn, and ready to take ownership of a number.

If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.

• Own the commercial relationship for a portfolio of existing Vercel customers.

• Manage the renewal process from early preparation through negotiation and close, protecting recurring revenue and identifying risk before it threatens the relationship.

• Build expansion pipeline by prospecting within existing accounts, reaching new stakeholders, developing champions, and uncovering new teams, applications, and workloads.

• Run discovery, demonstrations, commercial conversations, and negotiations across a range of renewal and expansion opportunities.

• Use customer signals, product usage, account data, and business context to prioritize the right action across a large portfolio.

• Re-engage customers with limited activity or unclear growth indicators and develop hypotheses for how Vercel can create additional value.

• Build relationships with developers, engineering leaders, product teams, procurement partners, and business stakeholders.

• Partner with Solutions Architects, Developer Support, Customer Success, Product, and other internal teams to help customers achieve meaningful outcomes.

• Maintain accurate account plans, opportunity details, forecasts, renewal timelines, and next steps in Vercel’s systems.

• Use automation, AI, and repeatable workflows to operate efficiently and deliver thoughtful customer engagement at scale.

• Share what you learn and help the team develop scalable plays for renewals, risk mitigation, customer re-engagement, and expansion.

• Develop the technical and commercial skills required to grow into increasingly complex accounts and sales opportunities.

We are looking for someone who is ready to take the next step into full-cycle selling and account ownership.

You might be a great fit if you have developed your skills through an SDR or BDR role, renewals, account management, customer success, sales, or another customer-facing position.

In practice, this looks like someone who:

• Is motivated by owning a revenue target and being accountable for measurable outcomes.

• Has experience generating pipeline through thoughtful, personalized outreach.

• Can manage a high volume of accounts, priorities, and deadlines without losing attention to detail.

• Is comfortable initiating conversations, asking direct questions, and creating momentum where little currently exists.

• Learns complex technical products quickly and is curious about how modern web applications and AI products are built.

• Can connect customer needs to business value and communicate clearly with both technical and non-technical stakeholders.

• Demonstrates sound judgment about where to spend time and when to ask for support.

• Is organized, reliable, and disciplined in managing opportunities, renewals, forecasts, and follow-up.

• Is coachable and actively seeks feedback as a way to improve.

• Brings a team-first mindset, low ego, and a willingness to contribute wherever needed.

• Acts proactively and does not wait to be told what needs attention.

• Is resilient, resourceful, and energized by working through accounts where the path to growth may not be immediately obvious.

You do not need to arrive as an expert in Vercel or web infrastructure. You do need to be excited to learn, willing to go deep, and able to translate that learning into better customer conversations.

Bonus If You:

• Have experience as an SDR or BDR in a technical, developer-focused, cloud, infrastructure, or product-led growth company.

• Have owned renewals, expansion opportunities, or a revenue target.

• Have experience progressing and closing smaller commercial opportunities.

• Have worked with developers, engineering leaders, product teams, or other technical buyers.

• Have experience using tools such as Salesforce, Outreach, Gong, LinkedIn Sales Navigator, or ZoomInfo.

• Experiment with AI, automation, or self-built workflows to improve how you work.

• Aspire to grow into larger accounts, more complex sales cycles, or future leadership opportunities.

• Competitive compensation package, including equity.

• Inclusive Healthcare Package.

• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.

• Flexible Time Off.

• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $174,000-$221,000 OTE. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.