风险运营专员，合作伙伴风险运营（CDMX）
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Risk Operations Associate, Partner Risk Operations (CDMX)Stripe · Mexico City
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职位描述
机器翻译我们是谁
关于 Stripe
Stripe 是一个面向企业的金融基础设施平台。数百万家公司——从全球最大的企业到最有抱负的初创公司——都在使用 Stripe 来接受付款、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着，在你从事职业生涯中最重要工作的同时，你将拥有一个前所未有的机会，让全球经济触手可及。
关于团队
在 Stripe，我们的墨西哥城办公室是一个充满活力的中心，处于我们重塑全球企业金融格局这一使命的前沿。我们的团队优先重视协作、创新和卓越。作为墨西哥城团队的一员，你将成为这个以使命为驱动的社区的一部分，致力于增强全球经济并提升互联网的 GDP。我们通过以匠心与美感进行创造来追求卓越，同时享受乐趣并共同庆祝我们的成功。
我们培养一种协作、包容和支持的文化，让每位团队成员的声音都受到重视。我们的承诺体现在我们每年处理超过一百万件支持案例中，赋能我们的用户不仅解决问题，还实现他们的目标。
你将做什么
作为风险运营专员，你将执行并改进满足金融合作伙伴和监管要求所需的运营项目，包括卡组织和全球金融机构的要求。
你将调查复杂的合作伙伴和商户活动，做出明智决策，并从初步审查到解决全程负责案件。这个职位非常适合天生好奇、喜欢解决模糊问题，并且能够运用良好判断力而不是仅依赖既定工作流程的人。
职责包括：
• 调查
岗位职责
作为风险运营专员，你将执行并改进满足金融合作伙伴和监管要求所需的运营项目，包括卡组织和全球金融机构的要求。
你将调查复杂的合作伙伴和商户活动，做出明智决策，并从初步审查到解决全程负责案件。这个职位非常适合天生好奇、喜欢解决模糊问题，并且能够运用良好判断力而不是仅依赖既定工作流程的人。
• 调查合作伙伴和商户活动，识别相关风险和事实，并根据既定政策和良好判断采取适当行动。
• 端到端负责复杂案件，包括研究、决策、文档记录、利益相关方沟通和后续跟进。
• 担任指定运营流程和风险要求方面的主题专家。
• 在金融合作伙伴与 Stripe 商户之间进行联络，这些商户既有风险投资支持的初创公司，也有成熟机构。
• 与跨职能利益相关方保持清晰、定期的沟通，并在需要时主持工作会议。
• 识别系统、政策和流程中的缺口，然后提出并帮助实施切实可行的改进。
• 参加合作伙伴风险运营的每周、每月、每季度和年度业务回顾。
• 适当使用 AI 辅助工作流程，以提高运营工作的质量、速度和一致性。
任职要求
最低要求
• 1.5 年以上风险运营、欺诈防范、调查、争议、拒付、金融情报、信任与安全、合规、支付或任何相关运营岗位的经验。
• 高级英语会话流利度。该职位的所有面试都将以英语进行。
• 出色的口头和书面沟通能力。
• 已证明的调查技能，包括从多个来源收集信息、评估证据并得出合理结论的能力。
• 出色的批判性思维和问题解决能力，并有承担责任并端到端解决问题的过往记录。
• 能够在模糊环境中自主工作，做出明智决策，并知道何时引入合适的合作伙伴。
• 以主动、好奇的方式理解根本原因、挑战假设并改进工作方式。
• 高度注重细节，并在文档记录、质量和流程遵循方面保持一致。
• 能够 100% 到办公室工作，周一至周五，在 Stripe 位于 Av. Paseo de la Reforma 180 的墨西哥城办公室。
• 有金融科技、支付、金融服务或初创公司环境的经验。
• 有与金融合作伙伴、卡组织、银行或其他受监管金融机构合作的经验。
• 有合作伙伴风险、商户风险、欺诈、拒付、争议、了解你的业务、金融情报或合规运营方面的经验。
• 有使用数据或分析来支持运营决策或流程改进的经验。
• 有协调跨团队、跨不同优先事项和专业领域的跨职能工作的经验。
• 有识别流程缺口并改进标准操作程序、政策或运营工具的经验。
• 熟悉 AI 辅助运营工作流程。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
As a Risk Operations Associate, you’ll execute and improve the operational programs required to meet financial partner and regulatory requirements, including those of card networks and global financial institutions.
You’ll investigate complex partner and merchant activity, make informed decisions, and take ownership of cases from initial review through resolution. This role is well suited to someone who is naturally curious, enjoys solving ambiguous problems, and can use sound judgment rather than relying only on a prescribed workflow.
Responsibilities include:
• Invest
岗位职责
As a Risk Operations Associate, you’ll execute and improve the operational programs required to meet financial partner and regulatory requirements, including those of card networks and global financial institutions.
You’ll investigate complex partner and merchant activity, make informed decisions, and take ownership of cases from initial review through resolution. This role is well suited to someone who is naturally curious, enjoys solving ambiguous problems, and can use sound judgment rather than relying only on a prescribed workflow.
• Investigate partner and merchant activity, identify relevant risks and facts, and take appropriate action based on established policies and sound judgment.
• Own complex cases from end to end, including research, decision-making, documentation, stakeholder communication, and follow-through.
• Serve as a subject matter expert for assigned operational processes and risk requirements.
• Liaise between financial partners and Stripe merchants, from venture-backed startups to established institutions.
• Maintain clear, regular communication with cross-functional stakeholders and lead working sessions when needed.
• Identify gaps in systems, policies, and processes, then recommend and help implement practical improvements.
• Participate in weekly, monthly, quarterly, and annual business reviews for Partner Risk Operations.
• Use AI-assisted workflows appropriately to improve the quality, speed, and consistency of operational work.
任职要求
Minimum requirements
• 1.5+ years of experience in risk operations, fraud prevention, investigations, disputes, chargebacks, financial intelligence, trust and safety, compliance, payments, or any related operational roles.
• Advanced conversational English fluency. All interviews for this role will be conducted in English.
• Strong verbal and written communication skills.
• Demonstrated investigation skills, including the ability to gather information from multiple sources, assess evidence, and reach sound conclusions.
• Strong critical-thinking and problem-solving skills, with a track record of taking ownership and resolving problems end to end.
• Ability to work autonomously in an ambiguous environment, make informed decisions, and know when to bring in the right partners.
• A proactive, curious approach to understanding root causes, challenging assumptions, and improving how work gets done.
• High attention to detail and a consistent approach to documentation, quality, and process adherence.
• Ability to work 100% in office, from Monday through Friday, from Stripe’s Mexico City office at Av. Paseo de la Reforma 180.
• Experience in fintech, payments, financial services, or a startup environment.
• Experience working with financial partners, card networks, banks, or other regulated financial institutions.
• Experience with partner risk, merchant risk, fraud, chargebacks, disputes, Know Your Business, financial intelligence, or compliance operations.
• Experience using data or analytics to inform operational decisions or process improvements.
• Experience coordinating cross-functional work across teams with different priorities and areas of expertise.
• Experience identifying process gaps and improving standard operating procedures, policies, or operational tools.
• Familiarity with AI-assisted operational workflows.