风险运营分析师 - SSO
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Risk Operations Analyst - SSOStripe · 新加坡
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职位描述
机器翻译我们是谁
关于 Stripe
Stripe 是一个面向企业的金融基础设施平台。数百万家公司——从全球最大的企业到最有抱负的初创公司——都在使用 Stripe 来接受付款、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着你拥有一个前所未有的机会，在从事你职业生涯中最重要的工作的同时，让全球经济触手可及。
关于团队
战略支持能力运营（SSO）隶属于风险运营和用户政策运营。我们的团队专注于通过部署行业领先的支持能力解决方案来保护和推进 Stripe 的业务、品牌和使命，这些解决方案让用户和合作伙伴对 Stripe 建立信任，同时实现渐进且可持续的业务增长。与其他风险运营团队不同，SSO 处理最复杂、最高风险且最模糊的用户业务案例——这些案例需要在用户体验、合规、金融合作伙伴要求和 Stripe 增长雄心交汇处进行深入调查、定制风险分析和创造性问题解决。
你将做什么
作为战略支持能力运营团队的风险运营分析师，你将调查和评估复杂的、灰色地带的用户业务案例，这些案例需要深入的风险判断和量身定制的解决方案。你将超越标准流程，理解用户的完整风险画像，制定定制建议，并与内部团队协作以推动一致且有理有据的决策。你还将在识别单个案例中的模式方面发挥关键作用，以大规模改进我们的流程、政策和检测系统——在风险运营中架起战术性个案工作与战略性、系统性影响之间的桥梁。
职责
• 调查复杂、高风险和灰色地带的用户业务案例，运用深入的风险知识做出合理、非二元化的判断。
• 自信地应对模糊性——
岗位职责
作为战略支持能力运营团队的风险运营分析师，你将调查和评估复杂的、灰色地带的用户业务案例，这些案例需要深入的风险判断和量身定制的解决方案。你将超越标准流程，理解用户的完整风险画像，制定定制建议，并与内部团队协作以推动一致且有理有据的决策。你还将在识别单个案例中的模式方面发挥关键作用，以大规模改进我们的流程、政策和检测系统——在风险运营中架起战术性个案工作与战略性、系统性影响之间的桥梁。
• 调查复杂、高风险和灰色地带的用户业务案例，运用深入的风险知识做出合理、非二元化的判断。
• 自信地应对模糊性——在标准框架不完全适用时制定定制的、基于证据的解决方案。
• 识别并上报跨案例的系统性趋势，向跨职能利益相关者提出可扩展的解决方案。
• 与风险运营、用户支持、风险合作伙伴、法务、合规和产品团队协作，制定整体风险缓解策略。
• 直接与用户互动——包括积极和敏感的对话——始终保持“用户优先”的心态，同时平衡监管和金融合作伙伴的要求。
• 向内部合作伙伴、金融合作伙伴和 Stripe 领导层清晰传达复杂的风险发现。
• 为 SSO 流程、决策框架和工具的设计及持续改进做出贡献。
• 建立并维护文档、流程和操作手册，以支持团队可扩展性和知识管理。
• 识别当前系统、政策和策略中的差距，并通过与利益相关者协作的方式提出改进建议。
任职要求
我们在寻找符合该职位最低要求的人选。如果你符合这些要求，我们鼓励你申请。优先资格是加分项，而非要求。
最低要求
• 5 年以上风险管理、合规、欺诈、金融运营或快速发展环境中密切相关领域的经验。
• 已证明能够在复杂风险环境中应对灰色地带和非二元化决策。
• 强大的批判性思维和问题解决能力，能够将多个数据来源综合为连贯的风险叙述。
• 具有就复杂问题进行跨职能协作并推动优先事项相互竞争的团队达成一致的经验。
• 能够直接与用户互动——包括在困难或敏感的对话中——具备同理心、清晰度和专业精神。
• 强大的书面和口头沟通能力，能够向不同受众清晰阐述复杂的风险发现。
• 能够适应模糊性和快节奏、不断变化的环境。
• 具有从单个案例模式中识别系统性问题并推动流程改进的记录。
• 对创业者和企业有深切同理心，并有真诚的动力去解决赋能他们的问题。
• 具备并渴望挑战现状，作为创造性思考者，从用户角度考虑问题，同时务实且以解决方案为导向。
• 熟悉合规或金融合作伙伴关系管理。
• 具有金融科技或支付环境中的风险评估和缓解策略经验。
• 具备数据分析和 AI 工具的工作知识，以量化风险并为决策提供依据。
• 具有金融服务领域监管合规背景。
• 具有在模糊、高风险环境中开发可扩展运营框架或操作手册的经验。
• 了解支付处理系统及相关风险。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Strategic Supportability Operations (SSO) sits within Risk Operations and User Policy Operations. Our team is focused on protecting and advancing Stripe's business, brand, and mission by deploying industry-leading supportability solutions that instill user and partner trust in Stripe, while enabling progressive and sustainable business growth. Unlike other Risk Operations teams, SSO handles the most complex, high-stakes, and ambiguous user business cases—ones that require deep investigation, custom risk analysis, and creative problem-solving at the intersection of user experience, compliance, financial partner requirements, and Stripe's growth ambitions.
What you'll do
As a Risk Operations Analyst on the Strategic Supportability Operations team, you will investigate and assess complex, gray-area user business cases that require deep risk judgment and tailored solutions. You will go beyond standard procedures to understand the full risk profile of users, develop custom recommendations, and collaborate across internal teams to drive cohesive, well-reasoned decisions. You will also play a key role in identifying patterns across individual cases to improve our processes, policies, and detection systems at scale—bridging tactical casework with strategic, systemic impact across Risk Operations.
Responsibilities
• Investigate complex, high-risk, and gray-area user business cases, applying deep risk knowledge to make sound, non-binary judgments.
• Navigate ambiguity confidently—d
岗位职责
As a Risk Operations Analyst on the Strategic Supportability Operations team, you will investigate and assess complex, gray-area user business cases that require deep risk judgment and tailored solutions. You will go beyond standard procedures to understand the full risk profile of users, develop custom recommendations, and collaborate across internal teams to drive cohesive, well-reasoned decisions. You will also play a key role in identifying patterns across individual cases to improve our processes, policies, and detection systems at scale—bridging tactical casework with strategic, systemic impact across Risk Operations.
• Investigate complex, high-risk, and gray-area user business cases, applying deep risk knowledge to make sound, non-binary judgments.
• Navigate ambiguity confidently—develop custom, evidence-based solutions where standard frameworks do not fully apply.
• Identify and escalate systemic trends across cases, proposing scalable solutions to cross-functional stakeholders.
• Collaborate across Risk Operations, User Support, Risk Partnerships, Legal, Compliance, and Product to develop holistic risk mitigation strategies.
• Engage directly with users—in both positive and sensitive conversations—always maintaining a Users First mindset while balancing regulatory and financial partner requirements.
• Communicate complex risk findings clearly to internal partners, financial partners, and Stripe leadership.
• Contribute to the design and continuous improvement of SSO processes, decision frameworks, and tooling.
• Build and maintain documentation, procedures, and playbooks to support team scalability and knowledge management.
• Identify gaps in current systems, policies, and strategies, and recommend enhancements through a collaborative approach with stakeholders.
任职要求
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
• 5+ years of experience in risk management, compliance, fraud, financial operations, or a closely related field in a fast-moving environment.
• Demonstrated ability to navigate gray-area and non-binary decision-making in complex risk environments.
• Strong critical thinking and problem-solving skills, with the ability to synthesize multiple data sources into a coherent risk narrative.
• Experience collaborating cross-functionally on complex problems and driving alignment across teams with competing priorities.
• Ability to engage directly with users—including in difficult or sensitive conversations—with empathy, clarity, and professionalism.
• Strong written and verbal communication skills, with the ability to articulate complex risk findings to varied audiences.
• Comfort with ambiguity and fast-paced, constantly evolving environments.
• Track record of identifying systemic problems from individual case patterns and driving process improvements.
• Deep empathy for entrepreneurs and businesses, and genuine motivation to solve problems that empower them.
• The ability and desire to challenge the status quo as a creative thinker who considers problems from a user perspective while being pragmatic and solutions-oriented.
• Familiarity with compliance or financial partnership relationship management.
• Experience with risk assessment and mitigation strategies in a fintech or payments environment.
• Working knowledge of data analysis and AI tools to quantify risk and inform decisions.
• Background in regulatory compliance within financial services.
• Experience developing scalable operational frameworks or playbooks in ambiguous, high-stakes environments.
• Knowledge of payment processing systems and associated risks.