项目经理，卡网络办公室（卡网络）
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Program Manager, Card Network Office (Card Networks)Stripe · US-SF, US-NYC, US-Seattle, US-Remote
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职位描述
机器翻译我们是谁
关于 Stripe
Stripe 是一个面向企业的金融基础设施平台。数百万家公司——从全球最大的企业到最有雄心的初创公司——都在使用 Stripe 来接受付款、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着，你拥有一个前所未有的机会，在从事你职业生涯中最重要工作的同时，让全球经济触手可及。
关于团队
全球合作伙伴工程与运营（PE&O）团队是 Stripe 全球合作伙伴组织的重要组成部分，在我们的整体成功中发挥着关键作用。我们负责管理新的和现有战略性产品合作伙伴关系及项目的技术与运营维度。我们处于产品开发、工程和合作伙伴关系的交汇点，促进无缝协作，这对于支持 Stripe 的快速增长至关重要。
我们的团队由技术和业务专业人士多元组成，致力于与金融生态合作伙伴共同执行运营。我们确保高效的技术入驻和实施，同时还负责持续的 KTLO（Keep-The-Lights-On，保持系统正常运转）活动，并达成严格的质量和绩效基准。此外，PE&O 团队还发起与合作伙伴无关的项目和解决方案，以应对广泛的生态系统挑战，并开发提升运营效率和可扩展性的工具。
在这个职位中
团队正在建立一项新职能，以监督卡组织合规。在这个职位上，你将负责制定项目和流程，以应对 Stripe 的卡组织变更及其对 Stripe 和用户的影响。这个角色对于确保我们及时了解正在进行的卡组织公告、增强我们的战略定位，并推动应对变更的运营效率至关重要。
这是一个令人兴奋的机会，可以显著参与从零开始建设一项职能，并帮助制定符合 Stripe 及其用户最佳利益的战略！
你将做什么：
• 实施发布管理流程：根据卡组织要求，为 Stripe 建立发布管理流程，就网络更新的影响、变更和时间线与所有跨职能合作伙伴进行沟通建议。全面分析这些要求如何影响
岗位职责
• 实施发布管理流程：根据卡组织要求，为 Stripe 建立发布管理流程，就网络更新的影响、变更和时间线与所有跨职能合作伙伴进行沟通建议。全面分析这些要求如何影响现有流程和服务。
• 审查卡组织发布：审查、分析并评估每年两次的卡组织发布，以识别将对 Stripe 业务产生重大影响的关键举措。与各团队跨职能协作，确保这些举措获得适当可见性和优先级。促进工程团队与卡组织技术合作伙伴经理（TPaM）之间的沟通，以简化有关复杂要求和项目的澄清与谈判。
• 监控合规：建立框架和流程，以监控对卡组织要求和内部政策的合规情况。确保定期开展审计和评估，以识别差距并推动持续改进策略。
• 制定指标和仪表板：创建并实施全面的指标和 JIRA 仪表板，以有效监控、审查和分析每个发布周期的要求。定期更新和优化仪表板，以反映当前业务优先事项和挑战，使团队能够做出明智决策，并主动解决与卡组织要求相关的潜在问题。
• 管理要求接收流程：监督网络要求接收流程，确保及时审查、评估和确定要求优先级。领导豁免请求的主动管理，在合规和运营团队之间联络以推动解决。
• 与外部合作伙伴互动：通过参加委员会、论坛和定期战略会议，积极与外部网络合作伙伴互动。建立并培育有助于就目标和目的达成相互理解的关系。
• 为 Stripe 发声：在卡组织生态系统中担任 Stripe 的专门倡导者，确保网络利益相关方考虑 Stripe 所面临的独特视角、挑战和机会。
任职要求
我们正在寻找符合该职位最低要求的人选。如果你符合这些要求，鼓励你申请。优先资格是加分项，而非要求。
最低要求
• 5 年以上支付行业经验，并在与卡组织合作以及理解卡组织规则和合规活动方面拥有丰富专业知识。
• 对收单平台和系统及其与卡组织产品和流程的交互有深入理解。
• 熟练使用 JIRA 进行项目管理和跟踪。熟悉卡组织门户，以管理和监控合规活动。能够熟练使用 Google Workspace 工具（如 Sheets、Docs 和 Slides）进行协作和文档编写。
• 有与产品和工程团队有效协作，并与他们合作制定新流程和策略的可靠业绩记录。
• 强大的项目群和项目管理能力，能够吸引并影响不在直接控制范围内的利益相关方。
• 出色的书面和口头沟通能力，能够有效与内部和外部合作伙伴互动并推动变革。
• 能够在极少指导下蓬勃发展，在塑造 Stripe 新项目和新职能时应对不确定性和模糊性。
• 战略思考者，擅长识别跨职能问题、提供创新解决方案，并传达这些解决方案对现有流程、系统和团队的影响。
• 优先考虑曾在支付服务提供商（PSP）、卡组织或高增长科技公司工作过的经验。
• 优先考虑相关领域（例如金融、技术）的学士学位。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Global Partner Engineering and Operations (PE&O) team is a vital part of Stripe’s Global Partnerships organization, playing a key role in our overall success. We manage the technical and operational dimensions of new and existing strategic product partnerships and programs. Positioned at the nexus of product development, engineering, and partnerships, we facilitate seamless collaboration essential for supporting Stripe’s rapid growth.
Our team is a diverse mix of technical and business professionals dedicated to executing operations with financial ecosystem partners. We ensure efficient technical onboarding and implementation, while also overseeing ongoing KTLO (Keep-The-Lights-On) activities and achieving strict quality and performance benchmarks. Additionally, the PE&O team initiates partner-agnostic programs and solutions to tackle broad ecosystem challenges, developing tools that enhance operational efficiency and scalability.
In This Role
The team is establishing a new function to oversee Card Network Compliance. In this position, you will be responsible for developing programs and processes to address Stripe’s card network changes and their implications for both Stripe and its users. This role is crucial for ensuring we stay informed about ongoing card network announcements, enhancing our strategic position, and driving operational efficiency in response to changes.
This is an exciting opportunity to contribute significantly to building a function from the ground up and to help formulate strategies that align with the best interests of Stripe and its users!
What You’ll Do:
• Implement Release Management Process: Establish a release management process for Stripe in accordance with Card Network mandates, advising all cross-functional partners on the impacts, changes, and timelines associated with network updates. Conduct comprehensive analyses of how these mandates affect
岗位职责
• Implement Release Management Process: Establish a release management process for Stripe in accordance with Card Network mandates, advising all cross-functional partners on the impacts, changes, and timelines associated with network updates. Conduct comprehensive analyses of how these mandates affect existing processes and services.
• Review Card Network Releases: Review, analyze, and assess biannual card network releases to identify key initiatives that will significantly impact Stripe’s business. Collaborate cross-functionally with various teams to ensure proper visibility and prioritization of these initiatives. Facilitate communication between engineering teams and the card networks' Technical Partner Managers (TPaMs) to streamline clarifications and negotiations regarding complex mandates and programs.
• Monitor Compliance: Establish a framework and process for monitoring compliance with card network requirements and internal policies. Ensure regular audits and assessments are conducted to identify gaps and drive continuous improvement strategies.
• Develop Metrics and Dashboards: Create and implement comprehensive metrics and JIRA dashboards to effectively monitor, review, and analyze mandates for each release cycle. Regularly update and refine the dashboards to reflect current business priorities and challenges, enabling teams to make informed decisions and proactively address potential issues related to card network mandates.
• Manage Mandate Intake Process: Oversee the network mandate intake process, ensuring timely review, assessment, and prioritization of mandates. Lead the proactive management of waiver requests, liaising between compliance and operational teams for resolution.
• Engage with External Partners: Actively engage with external network partners by participating in councils, forums, and regular strategic meetings. Establish and nurture relationships that facilitate mutual understanding of goals and objectives.
• Advocate for Stripe: Serve as a dedicated advocate for Stripe within the card network ecosystem, ensuring that the unique perspectives, challenges, and opportunities faced by Stripe are considered by network stakeholders.
任职要求
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
• 5+ years of experience in the payments industry, with significant expertise in working with card networks and understanding card network rules and compliance activities.
• In-depth understanding of acquiring platforms and systems, and their interactions with card network products and processes.
• Proficient in navigating and using JIRA for project management and tracking. Familiarity with card network portals for managing and monitoring compliance activities. Comfortable utilizing Google Workspace tools (such as Sheets, Docs, and Slides) for collaboration and documentation.
• Proven track record of effectively collaborating with product and engineering teams to develop new processes and strategies in partnership with them.
• Strong program and project management abilities, with the capacity to engage and influence stakeholders outside of direct control.
• Excellent written and verbal communication skills to effectively engage with both internal and external partners and drive change.
• Ability to thrive with minimal guidance, navigating uncertainty and ambiguity while shaping a new program and function at Stripe.
• Strategic thinker adept at identifying cross-functional issues, providing innovative solutions, and communicating the implications of these solutions across existing processes, systems, and teams.
• Prior experience at a payment service provider (PSP), card network, or high-growth technology company is preferred.
• Bachelor’s degree in a relevant field (e.g., Finance, Technology) is preferred.