产品支持运营专员，周末班
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Product Support Operations Associate, Weekend ShiftStripe · Bengaluru
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职位描述
机器翻译我们是谁
关于 Stripe
Stripe 是一个面向企业的金融基础设施平台。数百万家公司——从全球最大的企业到最有抱负的初创公司——都在使用 Stripe 来接受付款、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着你拥有一个前所未有的机会，在从事你职业生涯中最重要工作的同时，让全球经济触手可及。
关于团队
Stripe 在构建时就将简洁性放在首位。我们努力为所有用户提供无缝体验，无论他们是独立企业、初创公司、中小企业还是大型企业，我们的使命是为所有 Stripe 用户提供尽可能最好的支持体验。如今，Stripe 每年处理超过一百万件支持案例，并处理数百万笔内部交易。我们将通过以新颖、面向解决方案的方式思考支持，并将运营视为 Stripe 所有增长不可或缺的推动力，来实现卓越。
由于我们的规模类型以及我们合作的业务类型，Stripe 面临着独特的运营问题，而这一切都源于“提升互联网的 GDP”。Stripes 利用对我们产品、金融行业和资金流动以及我们流程的理解，来支持内部和外部用户。要做到这一点，我们需要投入大量资源来亲自构建这种体验。
你将做什么
产品支持运营专员是一个全球团队，负责设计、实施并发展 Stripe 未来十年的运营。
岗位职责
产品支持运营专员是一个全球团队，负责设计、实施并发展 Stripe 未来十年的运营。我们正在寻找充满活力、好奇心强、热衷于解决全球用户问题、构建运营并推动流程改进的人，希望其在为 Stripe 构建这一新的运营能力并加速 Stripe 增长的过程中发挥一线作用。如果你喜欢具有挑战性的大规模问题，并且是一位出色的团队成员，我们期待你的消息。
• 排查并解决外部用户问题 • 分析我们的流程并推动变革，以帮助扩展我们的运营并改善用户体验 • 与其他 Stripe 团队密切合作，改进我们的产品 offerings 以及围绕新产品和功能的沟通信息 • 深入了解数千家企业在 Stripe 上如何扩展和运营 • 有机会从头开始了解 Stripe 如何运营，并对组织的未来产生真正影响 • 与全球运营专家或业务流程负责人合作，运行关键工作流
任职要求
我们正在寻找符合该职位最低要求的人选。如果你符合这些要求，鼓励你申请。优先资格是加分项，而非要求。
最低要求
• 你具备用户优先的思维方式，并能从解决难题的挑战中获得动力 • 你具备出色的书面和口头沟通能力 • 你擅长分析性思维和问题解决 • 你可能具备客户服务或面向内部及外部用户的运营经验 • 你喜欢了解技术产品和流程，并且是一个有条理、自驱的人，热衷于为用户的挑战寻找解决方案 • 你具备流程导向的思维方式，并且有能力把事情做成 • 你喜欢在办公室环境中工作，并具备强大的跨团队协作和支持能力 • 你能够分清优先级，并喜欢在快节奏环境中工作 • 你谦逊，并且在跨团队以及与外部合作伙伴合作方面有良好的过往记录 • 你愿意接受周六至周日加 3 个工作日的周末轮班模式。SDC 在白天时段运营，采用 9 小时轮班制（包括 1 小时带薪午休），排班时间落在早上 6 点至晚上 10 点之间。
• 具备用户支持方面的既往经验或知识 • 具备参与项目或流程改进计划的既往经验
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth.
Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of "growing the GDP of the Internet." Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.
What you'll do
Product Support Operations Associate is a global team to design, implement, and grow Stripe's operations for
岗位职责
Product Support Operations Associate is a global team to design, implement, and grow Stripe's operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, and driving process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you.
• Troubleshoot and solve external user issues • Analyze our processes and instigate changes to help scale our operations and improve user experience • Work closely with other Stripe teams to improve our product offerings and messaging around new products and features • Gain unique insights into how thousands of businesses on Stripe scale and operate • Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization • Partner with global operations specialists or business process owners to run a critical workflow
任职要求
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
• You have a user-first mindset and are energized by the challenge of solving difficult problems • You have excellent communication skills, both written and verbal • You excel in analytical thinking and problem solving • You might have prior experience in customer service or internal and external user-facing operations • You enjoy learning about technical products and processes and are an organized self-starter with a passion for finding solutions to our users' challenges • You have a process-oriented mindset and ability to get things done • You enjoy working in an in-office environment with strong cross-team collaboration and support • You are able to prioritize and enjoy working in a quick-moving environment • You are humble and have a proven track record for working well across teams and with external partners • You're willing to work a weekend shift pattern of Sat-Sun and 3 weekdays. The SDC operates during daytime hours in 9-hour shifts (including a 1-hour paid lunch break) scheduled to fall between the hours of 6am and 10pm.
• Prior experience or knowledge in user support • Prior experience working on projects or process improvement initiatives