专业服务产品经理
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Product Manager, Professional ServicesStripe · Dublin, London
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职位描述
机器翻译Stripe · 专业服务 · 全球转型团队 · 都柏林或伦敦
关于 Stripe
Stripe 是一个面向企业的金融基础设施平台。数百万家公司，从全球最大的企业到最有抱负的初创公司，都在使用 Stripe 来接受付款、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着你拥有一个前所未有的机会，在从事你职业生涯中最重要的工作的同时，让全球经济触手可及。
岗位职责
我们正在寻找一位产品经理（专业服务），端到端负责整个服务产品组合。该职位处于服务战略、商业设计和交付运营的交汇点。你将负责判断我们的服务产品是否设计良好、销售有效、交付盈利，并在需要时采取行动优化产品组合。
这不是传统的产品经理职位，但它要求同样的严谨。你的“产品”就是服务本身：其范围、定价、方法论和绩效。你将与销售、交付、财务以及 Stripe 的产品组织紧密合作，确保我们产品组合中的每一项服务都符合目的并持续改进。
负责专业服务的服务产品组合
• 维护和治理 ProServ 的服务产品组合，包括每项服务的范围、工时、定价和资源计划。我们的产品组合包括为从初创公司到企业的所有用户群体设计的服务产品
• 管理完整的服务产品生命周期：根据市场需求、交付绩效和产品路线图变化，设计、构建、发布、迭代和淘汰服务产品
• 确保产品组合在 Stripe 推出新产品时保持最新
• 为服务产品组合设计并实施治理框架
推动服务产品绩效分析
• 定义并跟踪服务产品 KPI：附加率、平均范围偏差、计划与实际消耗率、每项服务的毛利率以及客户满意度
• 定期进行绩效评估，并向 ProServ 领导层展示发现结果并提出明确建议
优化和改进服务产品设计
• 分析交付消耗数据，识别系统性范围过大或过小的服务产品，并提出改进建议
• 在项目结束后与交付负责人进行结构化复盘，以获取洞察和反馈
• 作为交付（什么难以交付）、销售（什么难以销售）和财务（什么能增加利润）之间的结构化反馈循环，将这些输入综合为服务产品设计决策
任职要求
必备条件
• 7 年以上专业服务或咨询交付经验
• 有塑造或负责服务产品的可证明经验
• 商业素养
• 强大的分析能力
• 出色的书面沟通能力
• 产品管理培训或经验
• 能够将产品思维（假设、原型、衡量、迭代）应用于服务设计
优先条件
• 熟悉 Certinia 和/或 Salesforce
• 接触过合作伙伴和 SI 生态系统动态
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Stripe · Professional Services · Global Transformation team · Dublin or London
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
岗位职责
We are looking for a Product Manager ( Professional Services) to own the portfolio of offerings end-to-end. The role sits at the intersection of services strategy, commercial design, and delivery operations. You will be the person who determines whether our offerings are well-designed, effectively sold, and profitably delivered and you will take action to refine the portfolio as needed.
This is not a traditional Product Manager role, but it demands the same rigour. Your "product" is the service itself: its scope, its pricing, its methodology, and its performance. You will work closely with Sales, Delivery, Finance, and Stripe's Product organisation to ensure that every offering in our portfolio is fit for purpose and continuously improving.
Own the offering portfolio for Professional Services
• Maintain and govern ProServ’s offering portfolio including scope, hours, pricing, and resource plans for each offering. Our portfolio includes offerings designed for all user segments from start-ups to enterprises
• Manage the full offering lifecycle: design, build, launch, iterate, and deprecate offerings based on market need, delivery performance, and product roadmap changes
• Ensure the portfolio stays current as Stripe launches new products
• Design and implement a governance framework for the portfolio of offerings
Drive offering performance analytics
• Define and track the offering KPIs: attach rate, average scope deviation, planned vs. actual burn rate, gross margin per offering, and customer satisfaction
• Run regular performance reviews and present findings to ProServ leadership with clear recommendations
Refine and Improve Offering Design
• Analyse delivery burn data to identify offerings that are systematically over- or under-scoped, and propose refinements
• Conduct structured retrospectives with Delivery Leads after engagement close to capture insights and feedback
• Serve as the structured feedback loop between Delivery (what is hard to deliver), Sales (what is hard to sell), and Finance (what is margin-accretive), synthesising those inputs into offering design decisions
任职要求
Required
• 7+ years of Professional Services or consulting delivery experience
• Demonstrable experience shaping or owning a service offering
• Commercial literacy
• Strong analytical skills
• Excellent written communication
• Product Management training or experience
• The ability to apply product thinking (hypothesis, prototype, measure, iterate) to service design
Preferred
• Familiarity with Certinia and/or Salesforce
• Exposure to partner and SI ecosystem dynamics