产品经理，智能体开发 - 金融服务
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Product Manager, Agent Development - Financial ServicesSierra · San Francisco, CA; New York, NY · $180k – $390k
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发现指数 57/100，仅依据与该职位一起存储的证据计算。
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分数构成
- 时效性 （随职位发布时间变化）+18
- 雇主官方来源+15
- 已披露薪资+15
- 稀有职位+1
- 公司来源健康度+8
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职位描述
机器翻译关于我们 Sierra 是面向客户的 AI 智能体领域的领先平台，与众多全球知名品牌合作——包括 The GAP、Rocket Mortgage、SoFi、Sutter Health 和 SoftBank——帮助他们转变服务客户和拓展业务的方式。我们主要是一家位于旧金山的线下办公公司，并在北美、欧洲和亚洲设有不断扩展的办公室。 我们以一套价值观为指引，这些价值观是我们行动的核心，也定义了我们的文化：信任、客户至上、匠心、全力以赴，以及在此过程中兼顾家庭的承诺。这些价值观是我们工作的基础，我们致力于在所做的一切中坚守它们。 我们的联合创始人是 Bret Taylor 和 Clay Bavor。Bret 目前担任 OpenAI 的董事会主席。此前，他曾担任 Salesforce 的联席 CEO（Salesforce 收购了他创立的公司 Quip）以及 Facebook 的 CTO。Bret 还是 Google 最早的产品经理之一，也是 Google Maps 的联合创造者。在创立 Sierra 之前，Clay 在 Google 工作了 18 年，最近负责领导 Google Labs。更早之前，他发起并领导了 Google 的 AR/VR 项目、Project Starline 和 Google Lens。在此之前，Clay 领导了 Google Workspace 的产品和设计团队。 关于金融服务团队 • 我们的金融服务客户涵盖具有系统重要性的银行、致力于打造更令人愉悦的银行软件的新型银行（全球领先银行中有三分之一使用 Sierra！）、在人生最艰难时刻提供保障的保险公司、像 Rocket Companies 这样的垂直整合生态系统等。我们做出的决策影响着数百万终端客户和数十亿美元的经济活动。
• 我们的金融服务团队与这些组织紧密合作，帮助他们制定 AI 战略，并打造现代化工具，谨慎应对个人内心的焦虑与机构程序化力量相遇的时刻——一个家庭得知自己是否获得抵押贷款预批前的那一刻；有人发现一笔欺诈性扣款后那令人窒息的半小时；丢失银行卡并需要订购新卡时的沮丧经历。
• Sierra 的金融服务团队正在改变客户体验，并打造让整个行业对每个人都更易获得、更人性化、更可负担的技术。
你将做什么 • 构建企业级 AI 智能体：作为 Sierra 的智能体产品经理，你将负责直接与我们的工程师和客户合作，构建并交付每天处理数千次客户对话的 AI 智能体。
• 与客户互动：在这个职位上，你将与我们客户业务的各个层级互动： • 发现并评估他们的需求。
• 准备并展示 Sierra 智能体的演示。
• 与技术对接方合作，解决并克服业务流程中的技术挑战。
• 开发和改进 Sierra 虚拟智能体，以满足并预判我们客户的需求和业务流程。
• 成为值得信赖的顾问，并为我们的客户推动战略性技术战略。
• 塑造产品路线图：与 Sierra 的工程和产品开发团
岗位职责
• 构建企业级 AI 智能体：作为 Sierra 的智能体产品经理，你将负责直接与我们的工程师和客户合作，构建并交付每天处理数千次客户对话的 AI 智能体。
• 与客户互动：在这个职位上，你将与我们客户业务的各个层级互动： • 发现并评估他们的需求。
• 准备并展示 Sierra 智能体的演示。
• 与技术对接方合作，解决并克服业务流程中的技术挑战。
• 开发和改进 Sierra 虚拟智能体，以满足并预判我们客户的需求和业务流程。
• 成为值得信赖的顾问，并为我们的客户推动战略性技术战略。
• 塑造产品路线图：与 Sierra 的工程和产品开发团队合作，确定范围并实现对你的客户成功至关重要的新功能。
你将带来什么 • 5-10 年以上高度技术性产品开发经验。
• 过往在产品管理或类似产品开发岗位的经验，职级达到或高于高级产品经理。
• 在金融服务领域的经验，如银行、金融科技、贷款、支付、保险、抵押贷款或财富管理。
• 有将产品从模糊的客户问题推进到发布并实现有意义规模的成功记录。
• 强大的技术素养，能够对 API、数据流、系统架构、AI 系统、集成和故障模式进行推理。
• 卓越的产品判断力，包括平衡客户需求、速度、可靠性、风险和长期平台杠杆的能力。
• 有直接与企业客户合作的经验，并能与高管和深度技术团队有效沟通。
• 建设者心态：你会制作原型、深入调查并亲自动手，而不是仅依赖流程。
• 清晰、结构化的沟通能力，能够向不同受众解释复杂的技术和 AI 概念，并在快速变化、模糊的环境中促成一致。
• 技术或相关领域的学位，或同等专业经验。
更佳... • AI 相关经验（有 AI 智能体产品开发经验者优先）。
• 具备一些 React、Typescript 和 Go 的编码经验。
• MBA 或同等专业经验（虽然这是一个产品管理岗位，但你将有机会参与更广泛的业务角色）。
• 过往有与终端客户接触并影响软件开发的角色。
我们的价值观 • 信任：我们以责任感、同理心、质量和响应能力与客户建立信任。我们通过让 AI 更易获得、更安全、更有用来建立对 AI 的信任。我们通过在工作上和个人上彼此支持来建立彼此之间的信任，营造一个让我们所有人都能做出最佳工作的环境。
• 客户至上：我们深入理解客户的业务目标，并坚持不懈地专注于推动成果，而不仅仅是技术里程碑。公司每个人都知道我们的客户并花时间与他们相处。当我们的客户遇到问题时，我们会放下一切去解决它。
• 匠心：我们把细节做对，从页面上的文字到系统架构。我们有良好的品味。当我们注意到某些地方不对时，我们会花时间修复它。我们为我们生产的产品感到自豪。我们不断自我反思以不断自我提升。
• 全力以赴：我们知道我们没有耐心等待的奢侈。我们为胜利而战。我们关心我们的产品是否最好，当它不是时，我们会修复它。当我们失败时，我们会公开讨论且不相互指责，以便下次成功。
• 家庭：我们知道平衡与全力以赴是兼容的，并通过我们的行动和流程来体现这一点。我们是对父母最好的科技公司。我们相互支持、相互尊重，并庆祝彼此的个人和职业成就。
福利待遇
我们希望我们的福利能够体现我们的价值观，并为全职员工提供以下福利： • 灵活（无限）带薪休假
• 为你和家人提供的医疗、牙科和视力福利
• 人寿保险和伤残福利
• 退休计划，取决于就业所在国家
• 育儿假
• 通过 Carrot 提供的生育和家庭建设福利
• 午餐，以及美味零食和咖啡，让你保持精力充沛
• 自由支配福利津贴，让人们能够在最重要的事情上支出
• 免费阿尔卑斯长号课程
这些福利在 Sierra 的政策中有进一步详细说明，可能因地区而异，并可能随时变更，且须符合任何适用薪酬或福利计划的条款。符合条件的全职员工可以参与 Sierra 的股权计划，但须遵守适用计划和政策的条款。 与我们一起做你自己 我们正在努力将 AI 的变革力量带给世界上的每一个组织。为此，对我们来说重要的是，我们员工的多样性能够代表我们客户的多样性。我们相信，当我们鼓励、支持并尊重团队中不同的技能和经验时，我们的工作和文化会更好。即使你的经验与职位描述并不完全匹配，我们也鼓励你申请。我们努力一致地评估所有申请人，不考虑种族、肤色、宗教、性别、国籍、年龄、残疾、退伍军人身份、怀孕、性别表达或身份、性取向、公民身份或任何其他受法律保护的类别。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. About the Financial Services team • Our financial services customers span systemically important banks, neobanks committed to building more delightful banking software (1 in 3 of the world's leading banks use Sierra!), insurers that provide protection for life’s most challenging moments, vertically integrated ecosystems like Rocket Companies, and more. The decisions we make impact millions of end customers and billions of dollars in economic activity.
• Our financial services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle - the instant before a family learns whether they are pre-approved for a mortgage; the claustrophobic half hour after someone notices a fraudulent charge; the frustrating experience of losing a card and needing to order a new one.
• Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone.
What you'll do • Build enterprise-grade AI agents : As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.
• Engage with customers : In the role, you will engage with all levels of our customers’ businesses: • Discover and assess their requirements.
• Prepare and present demonstrations of Sierra’s agent.
• Address and overcome technical challenges in the business process by working with technical counterparts.
• Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.
• Become trusted advisors and drive strategic technical strategies for our customers.
• Shape the product roadmap : Work with Sierra’s engineering and product development te
岗位职责
• Build enterprise-grade AI agents : As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.
• Engage with customers : In the role, you will engage with all levels of our customers’ businesses: • Discover and assess their requirements.
• Prepare and present demonstrations of Sierra’s agent.
• Address and overcome technical challenges in the business process by working with technical counterparts.
• Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.
• Become trusted advisors and drive strategic technical strategies for our customers.
• Shape the product roadmap : Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.
What you'll bring • 5-10+ years experience in product development of highly technical products.
• Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.
• Experience in financial services, such as banking, fintech, lending, payments, insurance, mortgages, or wealth management.
• A track record of taking products from ambiguous customer problems through launch and meaningful scale.
• Strong technical fluency and the ability to reason about APIs, data flows, system architecture, AI systems, integrations, and failure modes.
• Exceptional product judgment, including the ability to balance customer needs, speed, reliability, risk, and long-term platform leverage.
• Experience working directly with enterprise customers and communicating effectively with both executives and deeply technical teams.
• A builder mindset: you prototype, investigate, and work hands-on rather than relying solely on process.
• Clear, structured communication, with the ability to explain complex technical and AI concepts to diverse audiences and create alignment in fast-moving, ambiguous environments.
• Degree in a technical or related field, or equivalent professional experience.
Even better... • AI-related experience (experience with product development for AI agents a plus).
• Some coding experience with React, Typescript, and Go.
• MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).
• Past roles that interface with end customers to influence software development.
Our values • Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
• Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
• Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
福利待遇
We want our benefits to reflect our values and offer the following to full-time employees: • Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary benefit stipend giving people the ability to spend where it matters most
• Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.