产品负责人，支持体验
查看雇主原标题
Product Lead, Support ExperienceStripe · Seattle, Washington, 美国
职位信息来自雇主公开的招聘页面。申请前请务必在雇主官网核实详情。
为什么值得关注？
发现指数 42/100，仅依据与该职位一起存储的证据计算。
- 新的雇主官方职位
分数构成
- 时效性 （随职位发布时间变化）+18
- 雇主官方来源+15
- 稀有职位+1
- 公司来源健康度+8
该职位未包含：已披露薪资、远程职位、提及签证担保、提及搬迁、未出现在监控的职位板上。
这些理由来自雇主自己的职位描述与我们核实过的来源检查结果。除了已存储的信号之外，我们不做任何推测。
职位描述
机器翻译我们是谁
关于 Stripe
Stripe 是一个面向企业的金融基础设施平台。数百万家公司——从全球最大的企业到最有抱负的初创公司——都在使用 Stripe 来接受付款、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着，在从事你职业生涯中最重要的工作的同时，你将拥有一个前所未有的机会，让全球经济触手可及。
关于团队
Support Experience 团队在用户支持旅程的各个环节开发并应用技术，以规模化方式解决客户问题，让数百万企业持续运转，并释放 Stripe 产品套件的增长潜力。
你将做什么
作为 Support Experience 的产品负责人，你将制定战略、编写产品需求，并推动关键举措的执行，为 Stripe 的所有客户和用户打造世界一流的支持体验。你将站在应用 AI 的最前沿，为企业与消费者解决问题，并重新定义卓越可以是什么样子。
你将领导并发展一支由经验丰富的产品经理组成的团队，他们
岗位职责
作为 Support Experience 的产品负责人，你将制定战略、编写产品需求，并推动关键举措的执行，为 Stripe 的所有客户和用户打造世界一流的支持体验。你将站在应用 AI 的最前沿，为企业与消费者解决问题，并重新定义卓越可以是什么样子。
你将领导并发展一支由经验丰富的产品经理组成的团队，他们在交付高影响力产品方面有着出色记录，能够提升 Stripe 用户以及我们面向用户的支持团队的支持体验。支持在 Stripe 是一个高可见度领域，你需要能够自如地让公司领导层围绕你的目标达成一致。
• 拥有并推动 Stripe 对话式 AI 与人工支持未来的产品路线图
• 制定战略、引导产品需求，并对影响关键细分市场和顶级客户的高影响力举措的执行保持高标准。
• 与 Stripe 的 AI 团队合作，释放更有效地服务用户的机会
• 与运营部门的高级领导者建立牢固关系，持续提升我们的人工支持职能
• 培养并指导一支全球 PM 团队，构建面向对话式代理和人工代理的系统与平台。
任职要求
我们正在寻找满足该职位最低要求的人选。如果你满足这些要求，我们鼓励你申请。优先资格是加分项，而非要求。
最低要求
我们理想的产品经理将始终以用户为中心、能在模糊环境中从容应对、具备强大的技术能力，并渴望创造新事物
• 3 年以上管理产品经理的经验，8 年以上担任产品经理的经验
• 深刻的用户同理心，以及对用户体验的高标准
• 在多个大洲招聘、管理并打造高绩效、以客户为中心的产品管理团队的经验
• 技术专长：你曾领导技术产品，和/或拥有计算机科学（或类似领域）背景
• 出色的书面和口头沟通能力
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
查看雇主原文
职位描述
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of business running and unlocking growth across Stripe’s product suite.
What you’ll do
As a Product Lead for Support Experience, you will be devising strategy, developing product requirements, and driving execution for critical initiatives that create a world-class support experience for all of Stripe’s customers and users. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like.
You’ll be leading and growing a team of experienced Product Managers who have a t
岗位职责
As a Product Lead for Support Experience, you will be devising strategy, developing product requirements, and driving execution for critical initiatives that create a world-class support experience for all of Stripe’s customers and users. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like.
You’ll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripe’s users and our user-facing support teams. Support is a high-visibility area at Stripe, and you’ll need to be comfortable orienting company leadership around your goals.
• Own and drive the product roadmap for the future of conversational AI and human support at Stripe
• Shape strategy, steer product requirements, and hold a high bar for the execution of high-impact initiatives that impact key segments and top customers.
• Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively
• Build strong relationships with senior leaders across Operations to continually uplevel our human support functions
• Grow and coach a global team of PMs in building systems and platforms for conversational and human agents.
任职要求
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new
• 3+ years of managing product managers, 8+ years as a product manager
• Deep user empathy and a high bar for user experience
• Experience hiring, managing, and building high-performing customer-focused Product Management teams in multiple continents
• Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
• Strong written and verbal communication skills