首席专业服务工程师
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Principal Professional Services EngineerCloudflare · Hybrid
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职位描述
机器翻译关于我们
在 Cloudflare，我们的使命是帮助构建更好的互联网。如今，公司运营着全球最大的网络之一，为从个人博主到中小企业再到《财富》500 强企业的客户提供支持，驱动着数百万个网站及其他互联网资产。Cloudflare 无需添加硬件、安装软件或更改一行代码，即可保护和加速任何在线互联网应用。由 Cloudflare 驱动的互联网资产，其网络流量都会通过其智能全球网络进行路由，而该网络会随着每一次请求变得更加智能。因此，它们的性能显著提升，垃圾邮件和其他攻击也明显减少。Cloudflare 曾入选《Entrepreneur》杂志的顶级公司文化榜单，并被《Fast Company》评为全球最具创新力公司之一。
在 Cloudflare，我们寻找的不是等待一份完美路线图的人；我们寻找的是那些看到互联网裂缝、而其他人却只是学会与之共处的建设者。我们看重那些有直觉发现“被正常化”的问题，并具备 AI 原生好奇心、能够利用最新工具创造解决方案的候选人。我们的文化建立在迭代之上，利用 AI 在今天更快交付，从而让明天更好，同时确保每一项改进，无论多么微小，都能在团队中共享，提升每一个人。如果你是这样的人：重视好奇心胜过官僚主义，并认为 AI 是解决棘手问题、推动互联网前行的伙伴，那么你会非常适合这里。
可选工作地点：新加坡
关于该职位
Cloudflare 的前沿部署工程师（FDE）项目（首席专业服务工程师）为客户提供一位直接嵌入其环境中的专属、实操型技术专家。这不是传统的支持或纯咨询合作——而是一种人员增援模式，你作为客户团队的延伸，主导管理、优化和演进其 Cloudflare 解决方案。
作为高级前沿部署工程师或首席专业服务工程师，你是所在专业领域公认的主题专家，也是客户和 Cloudflare 领导层值得信赖的顾问。你将负责最复杂、最高风险的客户合作，并为 Cloudflare 服务方法论和产品的演进做出贡献。你以高度自主性开展工作，做出影响关键任务基础设施的架构决策，并与高管利益相关者合作，使技术成果与业务目标保持一致。
该职位非常适合那些拥有端到端客户转型成功经验、善于通过影响力领导，并能在各团队间扩展专业能力的资深技术专家。
可能相似的职位名称包括但不限于：现场工程师、客户工程师、客户成功工程师、解决方案工程师、站点可靠性工程师（SRE）、DevOps 工程师、驻场工程师、技术客户经理（TAM）、现场可靠性工程师、系统集成工程师
你将做什么
嵌入与集成
• 成为客户技术团队中值得信赖的嵌入式成员，在其工具、流程和变更管理框架内开展工作。
• 对所有实操性修改遵循客户的变更管理流程，确保风险缓解和运营连续性。
实操执行
• 直接在客户环境中设计、配置和优化 Cloudflare 解决方案。
• 实施变更、构建原型、开发自动化脚本，并实时排查问题。
战略咨询与架构
• 提供主动的架构指导、路线图对齐和最佳实践建议。
• 产出解决方案设计、HLD、LLD、数据构建、流程、测试计划、部署计划、迁移计划、竣工文档，以及交付和顺利交接所需的其他工件。
研讨会与知识转移
• 主导技术研讨会、知识转移会议和特别活动准备（例如，产品发布、流量事件、安全演练、季度业务回顾）。
• 通过在客户的协作工作空间中记录决策、运行手册和配置，确保连续性。
客户倡导与联络
• 在 Cloudflare 内部充当客户的声音，将产品缺口、功能请求和升级事项反馈给工程、支持和产品团队。
• 与客户经理、解决方案工程师、客户成功经理、交付负责人及其他利益相关者紧密合作，就客户战略和扩展机会保持一致。
岗位职责
Cloudflare 的前沿部署工程师（FDE）项目（首席专业服务工程师）为客户提供一位直接嵌入其环境中的专属、实操型技术专家。这不是传统的支持或纯咨询合作——而是一种人员增援模式，你作为客户团队的延伸，主导管理、优化和演进其 Cloudflare 解决方案。
作为高级前沿部署工程师或首席专业服务工程师，你是所在专业领域公认的主题专家，也是客户和 Cloudflare 领导层值得信赖的顾问。你将负责最复杂、最高风险的客户合作，并为 Cloudflare 服务方法论和产品的演进做出贡献。你以高度自主性开展工作，做出影响关键任务基础设施的架构决策，并与高管利益相关者合作，使技术成果与业务目标保持一致。
该职位非常适合那些拥有端到端客户转型成功经验、善于通过影响力领导，并能在各团队间扩展专业能力的资深技术专家。
可能相似的职位名称包括但不限于：现场工程师、客户工程师、客户成功工程师、解决方案工程师、站点可靠性工程师（SRE）、DevOps 工程师、驻场工程师、技术客户经理（TAM）、现场可靠性工程师、系统集成工程师
嵌入与集成
• 成为客户技术团队中值得信赖的嵌入式成员，在其工具、流程和变更管理框架内开展工作。
• 对所有实操性修改遵循客户的变更管理流程，确保风险缓解和运营连续性。
实操执行
• 直接在客户环境中设计、配置和优化 Cloudflare 解决方案。
• 实施变更、构建原型、开发自动化脚本，并实时排查问题。
战略咨询与架构
• 提供主动的架构指导、路线图对齐和最佳实践建议。
• 产出解决方案设计、HLD、LLD、数据构建、流程、测试计划、部署计划、迁移计划、竣工文档，以及交付和顺利交接所需的其他工件。
研讨会与知识转移
• 主导技术研讨会、知识转移会议和特别活动准备（例如，产品发布、流量事件、安全演练、季度业务回顾）。
• 通过在客户的协作工作空间中记录决策、运行手册和配置，确保连续性。
客户倡导与联络
• 在 Cloudflare 内部充当客户的声音，将产品缺口、功能请求和升级事项反馈给工程、支持和产品团队。
• 与客户经理、解决方案工程师、客户成功经理、交付负责人及其他利益相关者紧密合作，就客户战略和扩展机会保持一致。
任职要求
核心要求
15年以上面向客户的技术岗位经验。
在以下某一重点领域中拥有公认的专业能力，并具备领导复杂、企业级项目的成功经验：
• 应用 — 针对全球 Web 资产进行 WAF、Bot Management、API Gateway、DDoS 防护、Rate Limiting 的高级调优及性能优化。具备为大规模、多区域部署设计安全架构的经验。
• 网络 — 实操管理 Magic Transit、BYOIP、复杂的 L3/L4 路由、DDoS 韧性以及低延迟全球连接设计。具备网络转型和 MPLS/SD-WAN 迁移经验。
• 零信任 / SASE — 通过 Access、Gateway、CASB、RBI 和 DLP 保护分布式员工队伍。具备在企业规模实施零信任架构的成功经验。
• 领导力与指导 — 具备指导初级团队成员、主导技术研讨会，以及为服务方法论、最佳实践和可复用资产的开发做出贡献的经验。
• 扎实的网络基础 — 对 OSI 模型、TCP/IP、TLS、DNS 和 HTTP 具备专家级理解。
• 实操技术技能 — 具备实施、配置和排查复杂解决方案的实操能力。具备基础设施即代码工具（如 Terraform）和脚本编写（如 Python、JavaScript、Bash）经验者优先。
• 项目与项目管理 — 能够管理多个相互竞争的优先事项，按截止日期完成工作，并在模糊或快速变化的环境中交付成果。具备为复杂项目界定范围和估算的经验。
• 沟通与高管风范 — 出色的口头和书面沟通能力。能够为技术受众和高管受众解读复杂的技术概念
• 区域经验 — 具备服务 APJC 企业客户的经验。了解区域合规要求、商业文化和技术生态系统。
• 具备在高度监管行业（公共部门、金融服务、医疗健康）或复杂遗留系统迁移环境中的经验。
• 相关行业认证：CISSP、CCIE、AWS、GCP、Azure 认证或同等认证。
• 熟悉敏捷方法论和企业变更管理流程。
• 具备 Cloudflare 产品套件和边缘网络生态系统的相关经验。
Cloudflare 有何特别之处？
我们不仅仅是一家雄心勃勃的大型科技公司。我们是一家雄心勃勃、规模庞大且拥有灵魂的科技公司。我们帮助构建更好的互联网这一使命的根本，是保护自由开放的互联网。
Project Galileo ：自 2014 年以来，我们已为 111 个国家的 2,400 多个新闻和公民社会组织提供了强大的工具，帮助他们抵御那些否则会审查其工作的攻击，这些技术已被 Cloudflare 的企业客户使用——而且免费。
Athenian Project ：2017 年，我们创建了 Athenian Project，以确保州和地方政府免费获得最高级别的保护和可靠性，从而让他们的选民能够获取选举信息和选民登记信息。自该项目启动以来，我们已为 33 个州的 425 多个地方政府选举网站提供服务。
1.1.1.1 ：我们发布了 1.1.1.1，通过构建更快、更安全且以隐私为中心的公共 DNS 解析器，帮助修复互联网的基础。这项服务面向所有人公开可用——这是 Cloudflare 推出的首个面向消费者的服务。事情是这样的——我们永远不会存储客户端 IP 地址。我们将继续遵守我们的隐私承诺，并确保不会将任何用户数据出售给广告商或用于定向消费者。
听起来像是你想参与的事情？我们很乐意听到你的消息！
请注意，进入面试流程录用阶段的申请人可能会被要求前往 Cloudflare 办公室或 Cloudflare Hub 之一参加现场面试。有关此事的更多细节将在面试流程的该阶段提供。
该职位可能需要访问受美国出口管制法律（包括美国出口管理条例）保护的信息。请注意，任何录用通知都可能以您获得接收受这些美国出口法律管制的软件或技术的授权为前提，且无需申请出口许可证担保。
Cloudflare 自豪地成为一家提供平等机会的雇主。我们致力于为所有人提供平等的就业机会，并高度重视多元化和包容性。所有合格申请人都会获得就业考虑，不因其或任何其他人的实际或被认为的种族、肤色、宗教、性别、性别认同、性别表达、性取向、国籍、血统、公民身份、年龄、身体或精神残疾、健康状况、家庭照护状况或任何其他受法律保护的基础而受到歧视。我们是 AA/Veterans/Disabled Employer。
Cloudflare 为符合条件的残障人士提供合理便利。如果您在申请工作时需要合理便利，请告知我们。合理便利的示例包括但不限于：更改申请流程、以替代格式提供文件、使用手语翻译或使用专业设备。如果您在申请工作时需要合理便利，请通过电子邮件 hr@cloudflare.com 联系我们，或通过邮寄方式联系 101 Townsend St. San Francisco, CA 94107。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Location: Singapore
About the Role
Cloudflare’s Forward Deployed Engineer (FDE) program (Principal Professional Services Engineer) provides customers with a dedicated, hands-on technical expert embedded directly within their environment. This is not a traditional support or purely advisory engagement—it is a staff-augmentation model where you act as an extension of the customer’s team, taking the lead in managing, optimizing, and evolving their Cloudflare solutions.
As a Senior Forward Deployed Engineer or Principal Professional Services Engineer, you are a recognized subject-matter expert in your specialization and a trusted advisor to both the customer and Cloudflare leadership. You will own the most complex, high-stakes customer engagements, and contribute to the evolution of Cloudflare's service methodologies and offerings. You operate with a high degree of autonomy, make architectural decisions that impact mission-critical infrastructure, and partner with executive stakeholders to align technical outcomes with business objectives.
This role is ideal for senior technologists who have a proven track record of owning end-to-end customer transformations, leading through influence, and scaling expertise across teams.
Potential similar job titles may include, but is not limited to: Field Engineer, Customer Engineer, Customer Success Engineer ,Solutions Engineer, Site Reliability Engineer (SRE), DevOps Engineer, Resident Engineer, Technical Account Manager (TAM), Field Reliability Engineer, Systems Integration Engineer
What You Will Do
Embed & Integrate
• Become a trusted, embedded member of the customer’s technical team, operating within their tools, processes, and change-management frameworks.
• Follow the customer’s change-management process for all hands-on modifications, ensuring risk mitigation and operational continuity.
Hands-On Execution
• Design, configure, and optimize Cloudflare solutions directly within the customer environment.
• Implement changes, build prototypes, develop automation scripts, and troubleshoot issues in real time.
Strategic Advisory & Architecture
• Provide proactive architectural guidance, roadmap alignment, and best-practice recommendations.
• Produce Solution Designs, HLDs, LLDs, databuilds, procedures, test plans, deployment plans, migration plans, as-builts, and other artifacts necessary for delivery and smooth handoff.
Workshops & Knowledge Transfer
• Lead technical workshops, knowledge-transfer sessions, and special-event preparation (e.g., product launches, traffic events, securi
岗位职责
Cloudflare’s Forward Deployed Engineer (FDE) program (Principal Professional Services Engineer) provides customers with a dedicated, hands-on technical expert embedded directly within their environment. This is not a traditional support or purely advisory engagement—it is a staff-augmentation model where you act as an extension of the customer’s team, taking the lead in managing, optimizing, and evolving their Cloudflare solutions.
As a Senior Forward Deployed Engineer or Principal Professional Services Engineer, you are a recognized subject-matter expert in your specialization and a trusted advisor to both the customer and Cloudflare leadership. You will own the most complex, high-stakes customer engagements, and contribute to the evolution of Cloudflare's service methodologies and offerings. You operate with a high degree of autonomy, make architectural decisions that impact mission-critical infrastructure, and partner with executive stakeholders to align technical outcomes with business objectives.
This role is ideal for senior technologists who have a proven track record of owning end-to-end customer transformations, leading through influence, and scaling expertise across teams.
Potential similar job titles may include, but is not limited to: Field Engineer, Customer Engineer, Customer Success Engineer ,Solutions Engineer, Site Reliability Engineer (SRE), DevOps Engineer, Resident Engineer, Technical Account Manager (TAM), Field Reliability Engineer, Systems Integration Engineer
Embed & Integrate
• Become a trusted, embedded member of the customer’s technical team, operating within their tools, processes, and change-management frameworks.
• Follow the customer’s change-management process for all hands-on modifications, ensuring risk mitigation and operational continuity.
Hands-On Execution
• Design, configure, and optimize Cloudflare solutions directly within the customer environment.
• Implement changes, build prototypes, develop automation scripts, and troubleshoot issues in real time.
Strategic Advisory & Architecture
• Provide proactive architectural guidance, roadmap alignment, and best-practice recommendations.
• Produce Solution Designs, HLDs, LLDs, databuilds, procedures, test plans, deployment plans, migration plans, as-builts, and other artifacts necessary for delivery and smooth handoff.
Workshops & Knowledge Transfer
• Lead technical workshops, knowledge-transfer sessions, and special-event preparation (e.g., product launches, traffic events, security drills, quarterly business reviews).
• Ensure continuity by documenting decisions, runbooks, and configurations in the customer’s collaborative workspace.
Customer Advocacy & Liaison
• Act as the voice of the customer within Cloudflare, surfacing product gaps, feature requests, and escalation items to Engineering, Support, and Product.
• Partner closely with the Account Executive, Solutions Engineer, Customer Success Manager, Delivery Leaders and other stakeholders to align on account strategy and expansion opportunities.
任职要求
Core Requirements
15+ years of experience in a customer-facing technical role.
Recognized Expertise in one of the following focus areas with a proven track record of leading complex, enterprise-scale engagements:
• Applications — Advanced tuning of WAF, Bot Management, API Gateway, DDoS protection, Rate Limiting, and performance optimization for global web properties. Experience designing security architectures for large-scale, multi-zone deployments.
• Network — Hands-on management of Magic Transit, BYOIP, complex L3/L4 routing, DDoS resilience, and low-latency global connectivity design. Experience with network transformations and MPLS/SD-WAN migrations.
• Zero Trust / SASE — Securing distributed workforces with Access, Gateway, CASB, RBI, and DLP. Proven experience implementing Zero Trust architectures at enterprise scale.
• Leadership & Mentorship — Demonstrated experience mentoring junior team members, leading technical workshops, and contributing to the development of service methodologies, best practices, and reusable assets.
• Strong Networking Foundation — Expert-level understanding of the OSI model, TCP/IP, TLS, DNS, and HTTP.
• Hands-On Technical Skills — Demonstrated ability to implement, configure, and troubleshoot complex solutions. Experience with infrastructure-as-code tools (e.g., Terraform) and scripting (e.g., Python, JavaScript, Bash) is highly desirable.
• Project & Program Management — Ability to manage multiple competing priorities, work to deadlines, and deliver results in ambiguous or fast-moving environments. Experience scoping and estimating complex engagements.
• Communication & Executive Presence — Exceptional verbal and written communication skills. Ability to translate complex technical concepts for both technical and executive audience
• Regional Experience — Experience working with enterprise customers in APJC. Understanding of regional compliance requirements, business culture, and technical ecosystems.
• Experience in heavily regulated industries (Public Sector, Financial Services, Healthcare) or complex legacy-migration environments.
• Relevant industry certifications: CISSP, CCIE, AWS, GCP, Azure certifications, or equivalent.
• Familiarity with Agile methodologies and enterprise change-management processes.
• Prior experience with Cloudflare’s product suite and edge-network ecosystem.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.