运营专员 - Bridge（CDMX）
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Operations Associate - Bridge (CDMX)Stripe · Mexico City
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职位描述
机器翻译我们是谁
关于 Stripe
Stripe 是一个面向企业的金融基础设施平台。从全球最大的企业到最有雄心的初创公司，数百万家公司使用 Stripe 来接受付款、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着，你拥有一个前所未有的机会，在从事你职业生涯中最重要工作的同时，让全球经济触手可及。
关于团队
在 Stripe，我们的墨西哥城办公室是一个充满活力的中心，处于我们重塑全球企业金融格局这一使命的前沿。我们的团队优先重视协作、创新和卓越。作为墨西哥城团队的一员，你将加入一个以使命为驱动的社群，致力于增强全球经济并提升互联网的 GDP。我们通过以匠心与美感进行创造来追求卓越，同时享受乐趣并共同庆祝我们的成功。
我们培养协作、包容和支持的文化，让每位团队成员的声音都受到重视。我们的承诺熠熠生辉，因为我们每年处理超过一百万件支持案例，帮助我们的用户不仅解决问题，还实现他们的目标。
你将做什么
职责
• 排查并解决外部用户
岗位职责
• 排查并解决外部用户问题。
• 分析我们的流程并推动变革，以帮助扩展我们的运营并改善用户体验。
• 与其他 Stripe 团队密切合作，以改进我们的产品 offerings 以及围绕新产品和功能的沟通信息。
• 深入了解数千家使用 Stripe 的企业如何扩展和运营。
• 有机会从零开始了解 Stripe 如何运作，并对组织的未来产生真正影响。
• 参与为 Stripe 建立一支全新团队和运营文化。
• 与全球运营专家或业务流程负责人合作，运行一个关键工作流程。
任职要求
我们在寻找符合该职位最低要求的人选。如果你符合这些要求，鼓励你申请。优先资格是加分项，而非要求。
最低要求
• 你拥有用户优先的思维，并因解决难题的挑战而充满干劲。
• 你具备出色的书面和口头沟通能力。
• 你擅长批判性思维和解决问题。
• 你拥有客户服务或面向内部及外部用户运营的先前经验。
• 你喜欢了解技术产品和流程。你是一个有条理的自我驱动者，热衷于为用户的挑战寻找解决方案。
• 你拥有流程导向的思维，并具备把事情做成的能力。
• 你喜欢在办公室环境中工作，并重视强大的跨团队协作和支持。
• 你善于确定优先级，并喜欢在快速变化的环境中工作。
• 你谦逊，并有与跨团队及外部合作伙伴良好合作的可靠记录。
• 你愿意定期在周末工作一天，作为补偿你将获得一个工作日休息。SDC 在白天时段运营，班次从早晨到傍晚。
• 拥有用户支持的先前经验或相关知识。
• 拥有参与项目或流程改进举措的先前经验。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity, and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, helping our users not just solve problems, but achieve their goals.
What you’ll do
Responsibilities
• Troubleshoot and solve external user
岗位职责
• Troubleshoot and solve external user issues.
• Analyze our processes and instigate changes to help scale our operations and improve the user experience.
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features.
• Gain unique insights into how thousands of businesses on Stripe scale and operate.
• Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
• Be part of building a brand-new team and operational culture for Stripe.
• Partner with global operations specialists or business process owners to run a critical workflow.
任职要求
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
• You have a user-first mindset and are energized by the challenge of solving difficult problems.
• You have excellent written and verbal communication skills.
• You excel in critical thinking and problem-solving.
• You have prior experience in customer service or internal- and external-user-facing operations.
• You enjoy learning about technical products and processes. You’re an organized self-starter who is passionate about finding solutions to our users’ challenges.
• You have a process-oriented mindset and the ability to get things done.
• You enjoy working in an in-office environment with strong cross-team collaboration and support.
• You prioritize well and enjoy working in a quick-moving environment.
• You are humble and have a proven track record of working well across teams and with external partners.
• You’re willing to periodically work a weekend day, for which you’ll receive a weekday off. The SDC operates during daytime hours, with shifts from morning through early evening.
• Prior experience in or knowledge of user support.
• Prior experience working on projects or process-improvement initiatives.