市场专员
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Market AssociateAirbnb · Mexico City, 墨西哥
职位信息来自雇主公开的招聘页面。申请前请务必在雇主官网核实详情。
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职位描述
机器翻译Airbnb 诞生于 2007 年，当时两位房东在旧金山的家中接待了三位房客，此后已发展到超过 500 万名房东，在全球几乎每个国家接待了超过 20 亿次房客入住。每天，房东们提供独特的住宿和体验，让房客能够以更真实的方式与社区建立联系。
你将加入的社区：
我们的供给团队正在壮大，我们希望你能成为其中一员！作为市场专员，你将在你所负责区域内房东创业者和新兴房东的留存、增长和优化中发挥关键作用。你将专注于与这些房东建立牢固的关系，帮助他们优化房源、改进定价策略，并提升他们在 Airbnb 上的整体成功。
你将带来的改变：
作为市场专员，你将负责所分配区域内中小型房东的留存和增长。你将通过建议并支持推动他们在 Airbnb 上取得成功的战略举措，与新兴专业房东账户建立并培育业务关系。这些举措将包括供给优化、定价优化、房东招募和平台教育。此外，随着这些房东在平台上成功增长，你必须帮助他们保持一流的待客标准，以提供卓越的房客体验。除了一对一的账户管理职责外，你还将支持你团队中的市场经理交付一对多的教育项目，例如网络研讨会和规模化电子邮件沟通。最终，这个团队将负责帮助长尾房东在 Airbnb 上蓬勃发展。
典型的一天：
• 管理一个由房东创业者和新兴房东组成的业务组合，确保他们在 Airbnb 上的留存、增长和优化。
• 进行一对一的优化和入驻沟通，就定价、可订状态和房源质量提供战略建议。
• 确保高需求日期的可订状态，帮助房东最大化其收入潜力。
• 就产品更新和政策变化对房东进行教育，同时将他们的反馈传达给内部团队。
• 回应房东咨询，并提供及时、高质量的支持，以改善他们在平台上的体验。
• 分析绩效数据以识别趋势，并针对能够推动预订量增长和房东成功的机会采取行动。
• 与房东建立长期关系，确保他们获得根据其需求定制的持续支持。
你的专业能力：
• 3 年以上新客户销售、账户管理或合作伙伴支持经验。
• 2 年以上酒店/旅游行业经验（加分项）。
• 出色的时间管理和优先级排序能力，能够有效管理多个账户。
• 具有管理业务组合、通过主动账户管理推动参与度和增长的经验。
• 高度目标驱动，行动力强，面对挑战坚持不懈。
• 出色的沟通和演示能力，能够通过电话、电子邮件和面对面方式有效互动。
• 熟练使用 CRM 工具，尤其是处理线索和商机（有 Salesforce 经验者优先）。
• 英语和西班牙语流利。
我们对包容与归属感的承诺：
Airbnb 致力于与尽可能广泛的人才库合作。我们相信多元化的想法能够促进创新和参与，并使我们能够吸引富有创造力的人才，并开发最好的产品、服务和解决方案。鼓励所有符合条件的个人申请。 我们如何照顾你：
我们的职位名称可能跨越多个职业级别。实际基本工资取决于许多因素，例如：培训、可迁移技能、工作经验、业务需求和市场需求。下方显示的基本工资范围为月薪，可能会发生变化，并可能在未来调整。该职位还可能符合奖金、股权、福利和员工旅行抵用金的资格。
墨西哥月薪范围 $43,500 — $48,333 MXN
合理便利：我们致力于在招聘过程中为残障申请人提供合理便利。如果你需要帮助或便利，请在有人就职位联系你时告知你的招聘人员。
关于招聘诈骗的说明：诈骗者有时会冒充 Airbnb 招聘人员，从候选人那里骗取钱财或个人信息。对于 Airbnb 的招聘流程，以下几点始终属实：我们的空缺职位发布在 Airbnb 招聘页面 careers.airbnb.com 上，我们的招聘人员只会通过 @ airbnb.com 或 @ ext.airbnb.com 电子邮件地址联系。我们的招聘人员在面试期间绝不会索要你的社会安全号码、银行账户信息、护照或支付应用信息。我们也绝不会在面试过程中要求你支付费用、汇款、存入或兑现支票，或购买工作相关设备（例如公司笔记本电脑）。我们鼓励候选人对此类招聘诈骗保持警惕，如果你认为某个人并非真正隶属于 Airbnb，请不要分享敏感信息。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community you will join:
Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.
The difference you will make:
As a Market Associate, you will be responsible for the retention and growth of small and medium hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.
A typical day:
• Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.
• Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
• Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
• Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
• Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
• Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.
• Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.
Your expertise:
• 3+ years of experience in new sales, account management, or partner support.
• 2+ years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
• Proven experience working a book of business, driving engagement and growth through proactive account management.
• Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
• Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
• Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
• Fluency in English and Spanish.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Mexico Monthly Pay Range $43,500 — $48,333 MXN
Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.