技术客户管理经理
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Manager, Technical Account ManagementStripe · Dublin
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职位描述
机器翻译我们是谁
关于 Stripe
Stripe 是一个面向企业的金融基础设施平台。数百万家公司——从全球最大的企业到最有抱负的初创公司——都在使用 Stripe 来接受付款、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着你拥有一个前所未有的机会，在从事你职业生涯中最重要工作的同时，让全球经济触手可及。
关于团队
技术客户管理（TAM）团队直接为我们规模最大、增长最快的付费用户提供支持。我们提供主动咨询、最佳实践指导以及持续的管理服务，以优化并加速用户的业务。我们追求卓越的用户服务，力求始终超越期望。
你将做什么
Stripe 正在寻找一位常驻 EMEA 的领导者，在技术客户管理（TAM）团队中指导、领导并培养 Stripes。这位经理将领导一个由高绩效 Stripes 组成的成熟团队，主要与 EMEA 地区的顶级 Platform 和直接商户合作。这位经理与团队的日常互动将营造高绩效环境，大规模定义并实施跨职能解决方案，在用户挑战中发挥领导作用，并提供持续的指导和反馈。此外，这位经理还将跨职能协作，推动运营项目，通过制定战略、定义明确目标并确定优先级，提升 Stripe 的服务和支持水平。
岗位职责
Stripe 正在寻找一位常驻 EMEA 的领导者，在技术客户管理（TAM）团队中指导、领导并培养 Stripes。这位经理将领导一个由高绩效 Stripes 组成的成熟团队，主要与 EMEA 地区的顶级 Platform 和直接商户合作。这位经理与团队的日常互动将营造高绩效环境，大规模定义并实施跨职能解决方案，在用户挑战中发挥领导作用，并提供持续的指导和反馈。此外，这位经理还将跨职能协作，推动运营项目，通过制定战略、定义明确目标，并基于数据和用户反馈确定优先级，提升 Stripe 的服务和支持水平。
• 与技术客户管理领导层合作，为 Stripe 最大细分市场和最复杂合作项目制定战略
• 领导一支技术客户经理团队，与 Stripe 最大的用户合作
• 与 GTM、CSM、Product、Engineering、Professional Services 和 Solution Architects 跨职能合作，为 EMEA 平台及其他细分市场的顶级用户提供端到端解决方案
• 随着团队扩张，招聘并留住顶尖技术人才
• 指导技术客户管理组织提供卓越的服务体验，增长服务收入，并为战略项目做出贡献
• 确保团队成员在工作中感到满意、高效，并在职业和用户工作中不断成长
• 为团队和每位成员设定明确的目标和方向，并定期就团队成员的表现提供反馈
• 分析来自用户反馈和体验的数据，以提升效率并打造质量
• 在内部为 Stripe 用户发声，并倡导用户需求
• 传递并培育我们的价值观，成为 Stripe 以用户为中心理念以及透明、共情、包容和赋能文化的灯塔
• 通过管理项目帮助建设组织，例如招聘、培训、撰写团队政策、定义团队流程或其他组织改进
任职要求
我们正在寻找符合该职位最低要求的人选。如果你符合这些要求，鼓励你申请。优先资格是加分项，而非必需条件。
最低要求
• 7 年以上专业服务、客户成功、解决方案架构或技术客户管理项目经验
• 3 年以上人员管理经验，领导高级技术型独立贡献者
• 出色的书面和口头沟通能力
• 能够与用户建立信任，为质量设定高标准，并愿意以身作则
• 有领导增长计划的经验（通过推动销售收入和提升运营服务），并有成功的业绩记录
• 已证明有能力在高增长环境中扩展技术服务或技术支持团队
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Technical Account Management (TAM) team directly supports our largest and fastest-growing paid users. We provide proactive consultation, best-practice guidance, and ongoing managed services to optimize and accelerate our users' business. We pursue excellence in user service, aiming to consistently exceed expectations.
What you'll do
Stripe is looking for an EMEA-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM). This manager will lead an established group of high-performing Stripes working predominantly with top Platform and direct merchants across EMEA. This manager's day-to-day interactions with the team will cultivate a high-performance environment, define and implement cross-functional solutions at scale, lead through user challenges, and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe's level of service and support through setting strategy, defining clear goals, and determinin
岗位职责
Stripe is looking for an EMEA-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM). This manager will lead an established group of high-performing Stripes working predominantly with top Platform and direct merchants across EMEA. This manager's day-to-day interactions with the team will cultivate a high-performance environment, define and implement cross-functional solutions at scale, lead through user challenges, and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe's level of service and support through setting strategy, defining clear goals, and determining prioritization with data and user feedback.
• Partner with the TAM leadership to shape the strategy for Stripe's largest segment and most complex engagements
• Lead a team of technical account managers working with Stripe's largest users
• Partner cross-functionally with GTM, CSM, Product, Engineering, Professional Services, and Solution Architects to deliver end-to-end solutions for EMEA platforms and other segment top users
• Hire and retain top technical talent as the team scales
• Guide the TAM organization to deliver outstanding service experiences, grow services revenue, and contribute to strategic programs
• Ensure that team members are happy, effective, and growing in their career and user work
• Set clear goals and direction for the team and each individual, and provide regular feedback on your team members' performance
• Analyze data from user feedback and experiences to drive efficiency and build quality
• Be an advocate for Stripe users and champion for users' needs internally
• Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements
任职要求
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
• 7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs
• 3+ years of people management experience, leading senior technical ICs
• Excellent written and verbal communication skills
• An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example
• Experience leading growth initiatives (through driving sales revenue and elevating operational service) with a winning track record
• Proven ability to scale a technical services or technical support team in a high-growth environment