基础设施服务经理
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Manager, Infrastructure ServicesD2L · Global · base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills,
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为什么值得关注？
发现指数 52/100，仅依据与该职位一起存储的证据计算。
- 新的雇主官方职位
- 稀有职位匹配
分数构成
- 时效性 （随职位发布时间变化）+18
- 雇主官方来源+15
- 稀有职位+11
- 公司来源健康度+8
该职位未包含：已披露薪资、远程职位、提及签证担保、提及搬迁、未出现在监控的职位板上。
这些理由来自雇主自己的职位描述与我们核实过的来源检查结果。除了已存储的信号之外，我们不做任何推测。
职位描述
机器翻译D2L 是一家云公司，正在推动教育现代化并构建未来工作方式。旧有的教学模式正处于历史上最大规模的变革之中，而 D2L 正处于这一根本性转变的核心。
新的教学模式能够实现个性化、以学生为中心的体验——并为各个年龄段的学习者带来更高的留存率、参与度、满意度和成果——无论是在学校、校园还是企业中。
D2L 正在颠覆全球学习方式，通过提供下一代学习环境和解决方案来吸引和激励学习者。最重要的是，为客户提供一个简单、灵活且智能的平台。没有其他公司能提供像 D2L 这样强大且创新的解决方案。
25 年来，D2L 始终肩负着一个独特的使命，并在未来岁月中继续致力于这一使命：改变全球学习方式——通过这样做，我们将帮助提升全球人类潜能。
我们收到的每一份申请都会由我们人才招聘团队的成员亲自审阅——是的，真人会查看你的简历！虽然我们在内部使用 AI 工具来简化会议记录、摘要和行政工作等任务，但这些工具绝不会对简历进行排名、做出招聘决定或影响候选人评估。
职位概述
基础设施服务经理负责领导 D2L 企业 IT 基础设施和平台服务的日常交付、可靠性、安全性和持续改进。该职位负责打造强大的团队文化、培养团队成员，并与业务各方合作，确保基础设施服务可扩展、有韧性、安全，并与组织优先事项保持一致。该经理将基础设施战略和路线图转化为清晰的团队优先事项和可靠的交付计划，同时平衡运营卓越、风险管理、自动化和客户需求。
我将如何产生影响？
• 领导并发展基础设施服务团队，营造高质量、负责任、协作和创新的文化。
• 支持团队成员的招聘、入职、辅导、绩效管理和职业发展。
• 定义并维护与公司 IT 和业务目标一致的清晰团队优先事项和交付计划。
• 指导团队做出技术和运营决策，平衡人员、流程、技术、安全和业务影响。
• 及早识别运营和项目风险，沟通影响，并确保采取适当的缓解和升级措施。
• 推动生产力和效率，同时让团队对可靠、高质量的成果负责。
• 评估新技术和自动化机会，并提出基础设施服务改进建议。
• 与数据与基础设施服务总监合作，执行基础设施路线图和持续改进计划。
运营与维护：
• 监督 D2L 企业 IT 基础设施和平台服务的日常运营。
• 确保系统清单、配置、架构图、利用率报告和知识库文档得到维护和审计。
• 监督 Active Directory、Microsoft 365、终端和设备管理、基础设施许可及相关企业服务的管理。
• 确保基础设施系统按照公司标准和安全指南进行补丁、维护和升级。
• 确保云环境按照公司安全指南和基础设施标准进行管理。
• 协调新基础设施系统和服务的安装与实施。
• 根据需要参与并支持合理的值班轮换和偶尔的非工作时间维护窗口。
监控、可靠性与性能：
• 确保对系统的性能、可用性、容量和服务健康进行监控，并及时解决故障。
• 加强新基础设施服务和现有基础设施服务的监控与可观测性。
• 推动容量规划、性能调优和可用性改进。
• 审查自动化流程的准确性、可靠性和性能。
自动化与云基础设施：
• 尽可能鼓励并构建自动化流程，以减少人工工作和运营风险。
• 支持开发用于基础设施配置和平台服务的自动化能力。
• 推广现代基础设施即代码工具和实践，用于云基础设施管理。
事件、变更与风险管理：
• 在基础设施事件期间提供领导，确保有效分诊、沟通、解决、根本原因分析和预防措施。
• 确保遵守部门协议和程序，包括变更和事件管理实践。
• 识别并向利益相关者沟通基础设施风险、依赖关系和服务影响。
• 协作与支持：
• 在团队内部以及与内部客户和合作团队之间进行有效协调和沟通。
• 在 D2L 内部建立有效的工作关系，以支持共同目标和跨职能计划。
• 倡导为健全的工程实践、运营健康和持续改进所需的时间和投资。
该职位新员工的预期基本薪资范围如下。所提供的年度基本薪资由每位候选人的相关知识、技能、教育、培训和经验决定。它通过使用该地理位置和行业的市场数据，确保内部和外部竞争力。作为 D2L 总薪酬的一部分，该职位可能有资格获得额外福利，包括健康补贴、股权授予、浮动激励等。
基本薪资范围 $110,000 — $125,000 CAD
没有满足每一项要求？我们强烈鼓励你仍然申请！在 D2L，我们致力于创造一个多元和包容的环境。即使你认为自己没有满足列出的每一项资格，我们也鼓励你申请，因为我们乐于帮助我们的员工成长和发展！
为什么我们很棒：
在 D2L，我们致力于为你提供工具，让你做出人生中最出色的工作。虽然我们的一些福利和待遇可能因地点或雇佣类型而异，但我们很自豪通过 #LifeAtD2L 为员工提供以下内容：
• 改变全球学习方式的有影响力的工作
• 灵活的工作安排
• 学习和成长机会
• 通过我们的 SkillsWave 计划，为继续教育提供最高 $4,000 CAD 的学费报销
• 为 SkillsWave 相关活动（如考试或期末作业）提供 2 天带薪休假
• 员工福祉（获得心理健康服务、EFAP 计划、财务规划等）
• 退休规划
• 2 天带薪志愿者假
• 有竞争力的福利套餐
• 家庭互联网报销
• 员工推荐计划
• 健康报销
• 员工表彰
• 社交活动
• 我们在 Kitchener、Winnipeg、Vancouver 和 Melbourne 办公室的 HQ 设有宠物友好办公空间。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
查看雇主原文
职位描述
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.
General Description
The Manager, Infrastructure Services leads the day-to-day delivery, reliability, security, and continuous improvement of D2L's Corporate IT infrastructure and platform services. This role builds a strong team culture, develops team members, and partners across the business to ensure infrastructure services are scalable, resilient, secure, and aligned with organizational priorities. The Manager translates infrastructure strategy and roadmaps into clear team priorities and reliable delivery plans, while balancing operational excellence, risk management, automation, and customer needs.
How Will I Make an Impact?
• Lead and develop the Infrastructure Services team, creating a culture of high quality, accountability, collaboration, and innovation.
• Support hiring, onboarding, coaching, performance management, and career development for team members.
• Define and maintain clear team priorities and delivery plans aligned to Corporate IT and business objectives.
• Guide the team through technical and operational decisions that balance people, process, technology, security, and business impact.
• Identify operational and project risks early, communicate impacts, and ensure appropriate mitigation and escalation.
• Drive productivity and efficiency while holding the team accountable for reliable, high-quality outcomes.
• Evaluate new technologies and automation opportunities and recommend improvements to infrastructure services.
• Partner with the Director, Data & Infrastructure Services to execute infrastructure roadmaps and continuous improvement initiatives.
Operations and Maintenance:
• Oversee day-to-day operations of D2L's Corporate IT infrastructure and platform services.
• Ensure system inventory, configurations, architecture diagrams, utilization reports, and knowledge base documentation are maintained and audited.
• Oversee administration of Active Directory, Microsoft 365, endpoint and device management, infrastructure licensing, and related enterprise services.
• Ensure infrastructure systems are patched, maintained, and upgraded in accordance with company standards and security guidelines.
• Ensure cloud environments are managed in accordance with company security guidelines and infrastructure standards.
• Coordinate installation and implementation of new infrastructure systems and services.
• Participate in and support reasonable on-call rotation and occasional after-hours maintenance windows as required.
Monitoring, Reliability and Performance:
• Ensure systems are monitored for performance, availability, capacity, and service health, and that faults are resolved in a timely manner.
• Strengthen monitoring and observability for new and existing infrastructure services.
• Drive capacity planning, performance tuning, and availability improvements.
• Review automated processes for accuracy, reliability, and performance.
Automation and Cloud Infrastructure:
• Encourage and build automated processes wherever possible to reduce manual effort and operational risk.
• Support development of automation capabilities for infrastructure provisioning and platform services.
• Promote modern Infrastructure as Code tools and practices for cloud infrastructure management.
Incident, Change and Risk Management:
• Provide leadership during infrastructure incidents, ensuring effective triage, communication, resolution, root-cause analysis, and preventative actions.
• Ensure adherence to departmental protocols and procedures, including change and incident management practices.
• Identify and communicate infrastructure risks, dependencies, and service impacts to stakeholders.
• Collaboration and Support:
• Coordinate and communicate effectively within the team and with internal customers and partner teams.
• Build effective working relationships across D2L to support shared goals and cross-functional initiatives.
• Advocate for the time and investment required for sound engineering practices, operational health, and continuous improvement.
The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.
Base Salary Range $110,000 — $125,000 CAD
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L :
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.