首席客户解决方案工程师

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Salesforce is looking for a Pre-Sales Solution Engineer with deep Master Data Management expertise to join our SMB Solution Engineering team. In this role, you will be the technical authority on MDM within a fast-moving, high-volume SMB segment — helping customers understand how trusted, governed master data unlocks business value.

You will partner directly with Account Executives throughout the sales cycle — leading technical discovery, delivering tailored demonstrations and Proofs of Concept, and making architectural recommendations that connect MDM solutions to real business outcomes. You will also play a bridge role between MuleSoft and Informatica, helping the team and our customers think creatively about combined GTM motions.

Role Essentials • Proven experience in a technical sales or delivery role designing, configuring, and demonstrating Master Data Management solutions

• Understanding of MDM fundamentals, including: • Identity & Entity Resolution: Deterministic vs. probabilistic matching, deduplication rules, survivorship strategy design

• Data Modeling: Multi-domain data modeling, parent-child hierarchies, relationship graphs, and taxonomy design

• Governance & Workflows: Configurable workflows, data stewardship, task management, reference data and data quality integration

• Data Integration: Ingress/egress and real-time interaction with master data

• Headless MDM: Familiarity with exposing MDM services via MCP endpoints or REST APIs to feed structured, trusted master data into external multi-agent systems

• Build trusted relationships with AEs and customers to qualify deals, identify business value, and provide technical guidance

• Conduct technical discovery to document, analyze, and clarify business and MDM-specific requirements

• Deliver solution demonstrations, whiteboarding sessions, architecture workshops, and Proofs of Concept that showcase MDM capabilities in the context of SMB integration challenges

• Respond to RFI/RFP documents independently

• Collaborate with Product Management, Engineering, and Product Marketing to continuously improve our MDM and Data Foundation offerings

• Stay ahead of the evolving MDM, iPaaS, and AI landscape; maintain a sharp understanding of competitive positioning

• Strong presentation and discovery skills; comfortable in front of technical and non-technical audiences at all levels

• Ability to establish trust with customers and influence key decision makers

• Ability to lead architectural discussions

• Comfort operating in a high-volume, high-ambiguity SMB environment

• Degree or equivalent relevant experience; experience evaluated on core competencies

Required Qualifications • B.S. Computer Science, Software Engineering, MIS

• Knowledge of related applications, relational database and web technology

• Solid oral, written, presentation, collaboration and interpersonal communication skills

• Ability to work as part of a team to solve technical problems in varied political environments

• Minimum of 4 years of professional experience

Preferred • Salesforce or Informatica certifications

• Previous SE or Sales Engineering experience

• Familiarity with MuleSoft and/or Informatica product portfolio

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The typical base salary range for this position is $134,750 - $180,250 annually

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $148,190 - $198,170 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.