欺诈运营经理
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Fraud Operations ManagerStripe · US-Remote
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- 雇主官方来源+15
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- 稀有职位+1
- 公司来源健康度+8
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职位描述
机器翻译我们是谁
关于 Stripe
Stripe 是一个面向企业的金融基础设施平台。数百万家公司——从全球最大的企业到最有抱负的初创公司——都在使用 Stripe 来接受付款、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着，你拥有一个前所未有的机会，在从事你职业生涯中最重要工作的同时，让全球经济触手可及。
关于团队
你将做什么
作为欺诈运营经理，你将领导一支由高绩效欺诈分析师组成的团队，并为更广泛的欺诈运营组织设定鼓舞人心的愿景。你将负责推动短期和长期计划的执行，以使组织面向未来，确保其具备良好的能力来扩展并适应 Stripe 高度复杂且不断演变的欺诈格局。
职责
• 激励、鼓舞并培养一支高绩效的欺诈调查团队，营造协作且以结果为导向的环境。
• 建立明确的目标，提供辅导和反馈，并支持团队成员的专业成长。
• 为团队设定战略愿景，并构建短期和长期执行该愿景的路径。
• 主动
岗位职责
作为欺诈运营经理，你将领导一支由高绩效欺诈分析师组成的团队，并为更广泛的欺诈运营组织设定鼓舞人心的愿景。你将负责推动短期和长期计划的执行，以使组织面向未来，确保其具备良好的能力来扩展并适应 Stripe 高度复杂且不断演变的欺诈格局。
• 激励、鼓舞并培养一支高绩效的欺诈调查团队，营造协作且以结果为导向的环境。
• 建立明确的目标，提供辅导和反馈，并支持团队成员的专业成长。
• 为团队设定战略愿景，并构建短期和长期执行该愿景的路径。
• 主动推动组织战略演进，以扩展运营并应对日常挑战。
• 与风险领导层及跨职能利益相关方协作并施加影响，以识别在用户体验、流程改进和风险缓解方面回报最高的投入。
• 监督与风险相关的运营供应商绩效。
• 主导根因分析，以识别在流程和绩效中预测、预防和缓解风险的机会。
• 定义并管理核心指标、SLA 和组织绩效。
• 识别当前系统、流程和战略中的缺口，并交付增强措施和流程改进，以缓解现有和新兴风险。
• 确保风险管理努力不会损害用户体验。
任职要求
我们正在寻找满足该职位最低要求的人选。如果你符合这些要求，我们鼓励你申请。优先资格是加分项，而非要求。
最低要求
• 10 年以上欺诈、风险或管理岗位经验，其中至少 2 年直接领导并培养高绩效团队。
• 出色的战略思维和问题解决能力，能够将复杂挑战转化为可执行的解决方案。
• 优秀的沟通和利益相关方管理能力，能够跨职能施加影响并开展协作。
• 热衷于提供以用户为中心的体验，同时有效管理风险。
• 具备欺诈和风险管理方面的专业知识，包括数据分析、根因分析和流程改进，以及分析数据并创建仪表板和可视化的经验。
• 熟练使用 SQL 获取和分析数据。
• 具备与工程团队紧密合作以开发和增强调查工具与处置措施的经验。
• 相关领域学士或更高学位；高级学位或认证为加分项。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
What you’ll do
As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short- and long-term initiatives to future-proof the organization, ensuring it is well equipped to scale and adapt to Stripe’s highly complex and evolving fraud landscape.
Responsibilities
• Inspire, motivate, and develop a high-performing fraud investigations team, fostering a collaborative and results-oriented environment.
• Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
• Set a strategic vision for the team and build the path to execute it in both the short and long term.
• Proactively
岗位职责
As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short- and long-term initiatives to future-proof the organization, ensuring it is well equipped to scale and adapt to Stripe’s highly complex and evolving fraud landscape.
• Inspire, motivate, and develop a high-performing fraud investigations team, fostering a collaborative and results-oriented environment.
• Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
• Set a strategic vision for the team and build the path to execute it in both the short and long term.
• Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.
• Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest-ROI investments for user experience, process improvement, and risk mitigation.
• Maintain oversight of operational vendor performance related to risk.
• Lead root-cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
• Define and manage core metrics, SLAs, and organizational performance.
• Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.
• Ensure risk-management efforts do not compromise the user experience.
任职要求
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
• 10+ years of experience in fraud, risk, or management roles, including at least 2 years of directly leading and developing high-performing teams.
• Strong strategic-thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions.
• Excellent communication and stakeholder-management skills, with the ability to influence and collaborate across functions.
• Passion for delivering a user-centric experience while effectively managing risk.
• Expertise in fraud and risk management, including data analysis, root-cause analysis, and process improvement, as well as experience analyzing data and creating dashboards and visualizations.
• Strong proficiency in sourcing and analyzing data using SQL.
• Experience working closely with engineering teams to develop and enhance investigative tools and treatments.
• Bachelor’s degree or higher in a relevant field; an advanced degree or certification is a plus.