欺诈运营专员
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Fraud Operations AssociateBrex · Salt Lake City, Utah, 美国 · $77k – $96k
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发现指数 57/100，仅依据与该职位一起存储的证据计算。
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分数构成
- 时效性 （随职位发布时间变化）+18
- 雇主官方来源+15
- 已披露薪资+15
- 稀有职位+1
- 公司来源健康度+8
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职位描述
机器翻译为什么加入我们
Brex 是智能金融平台，帮助企业在 200 多个市场中更明智地支出、更快速地行动。通过将全球企业卡和银行服务与直观的支出管理、账单支付和差旅软件相结合，Brex 帮助创始人和财务团队加速运营、获得实时可见性并轻松控制支出。Brex 的 AI 原生自动化和世界级服务为客户消除手动费用和会计任务，让他们能够专注于最重要的事情。数以万计的世界顶级公司在 Brex 上运行，包括 DoorDash、Coinbase、Robinhood、Zoom、Plaid、Reddit 和 SeatGeek。
在 Brex 工作让你能够突破极限、挑战现状，并与业内一些最聪明的人才合作。我们致力于打造多元化的团队和包容的文化，并相信你的潜力只应受限于你能梦想多大。我们通过为你提供职业成长所需的工具、资源和支持，让这成为现实。
Brex 的运营
运营是 Brex 通过我们的智能金融平台为企业赋能的使命的支柱。我们负责信贷、欺诈、资金流动和支付，保护我们的客户和我们的公司。从确保完美发布的产品运营到推动创新和精确性的可扩展系统，我们在产品、设计、工程和客户成功的交汇处运作。如果你想在业务的核心工作，运营就是你的归属。
你将在哪里工作
该职位将设在我们盐湖城办公室。我们采用混合办公环境，将在办公室工作的活力和联系与在家办公的福利和灵活性相结合。我们目前要求每周至少三天协调到办公室办公——周一、周三和周四。作为福利，我们每年还有最多四周的完全远程工作！
你将做什么
作为欺诈运营专员，你将与业内一些最聪明的人才合作，管理欺诈的运营方面。
岗位职责
作为欺诈运营专员，你将与业内一些最聪明的人才合作，管理欺诈的运营方面。具体而言，你将管理交易欺诈、第一方欺诈和账户接管相关的日常工作流，并致力于提升业务扩展能力以及做出基于风险和以客户为中心决策的能力。在这个职位中，你将成为公司欺诈运营方面的专家，并拥有自主权来降低损失并提高内部效率。你还将在遏制欺诈损失和提高运营效率方面发挥关键作用，通过为我们的 AI 工具的演进做出贡献，从而确保 Brex 安全且可持续地扩展。随着 Brex 扩展，欺诈压力也会增加。
案件管理：
• 负责并处理分配给欺诈运营团队的专员级队列
• 开发并实施可扩展的欺诈管理运营流程
• 对高价值/高风险交易和账户下线做出基于风险的主观决策
• 实现公司在金融欺诈损失方面的目标
案件升级与事件处理
• 以兼顾风险并提供客户关爱的勤勉方式，回应跨职能合作伙伴关于欺诈的升级事项
• 参与并帮助简化围绕交易审查和账户调查的欺诈运营工作流
• 能够负责欺诈事件处理，并能够进行根本原因分析并弥合低效缺口
项目与路线图负责
• 能够完全自主地负责并交付欺诈运营路线图上的项目
• 能够使用 AI 工具来提升和增强队列与项目
• 与政策、数据科学和工程团队合作，改进工具，以扩展内部欺诈运营。
任职要求
• 3 年以上欺诈、风险或相关运营岗位经验
• 1 年以上端到端领导项目或工作流经验
• 已证明能够使用数据调查问题、发现趋势并支持决策
• 出色的口头和书面沟通能力，包括与跨职能合作伙伴沟通
• 优秀的人际交往、分析和问题解决能力，并能够管理相互竞争的优先事项
• 能够与团队协作开展项目和流程改进。
加分项
• 熟悉 SQL 或其他数据查询工具
• 人员管理或团队负责人经验
福利待遇
Brex 是智能金融平台，帮助企业在 200 多个市场中更明智地支出、更快速地行动。通过将全球企业卡和银行服务与直观的支出管理、账单支付和差旅软件相结合，Brex 帮助创始人和财务团队加速运营、获得实时可见性并轻松控制支出。Brex 的 AI 原生自动化和世界级服务为客户消除手动费用和会计任务，让他们能够专注于最重要的事情。数以万计的世界顶级公司在 Brex 上运行，包括 DoorDash、Coinbase、Robinhood、Zoom、Plaid、Reddit 和 SeatGeek。
在 Brex 工作让你能够突破极限、挑战现状，并与业内一些最聪明的人才合作。我们致力于打造多元化的团队和包容的文化，并相信你的潜力只应受限于你能梦想多大。我们通过为你提供职业成长所需的工具、资源和支持，让这成为现实。
Brex 的运营
运营是 Brex 通过我们的智能金融平台为企业赋能的使命的支柱。我们负责信贷、欺诈、资金流动和支付，保护我们的客户和我们的公司。从确保完美发布的产品运营到推动创新和精确性的可扩展系统，我们在产品、设计、工程和客户成功的交汇处运作。如果你想在业务的核心工作，运营就是你的归属。
你将在哪里工作
该职位将设在我们盐湖城办公室。我们采用混合办公环境，将在办公室工作的活力和联系与在家办公的福利和灵活性相结合。我们目前要求每周至少三天协调到办公室办公——周一、周三和周四。作为福利，我们每年还有最多四周的完全远程工作！
该职位的预期薪资范围为 76,800-96,000 美元。然而，起始基本工资将取决于多种因素，包括候选人的地点、技能、经验、市场需求和内部薪酬公平性。根据所提供的职位，股权和其他形式的薪酬可能会作为总薪酬方案的一部分提供
Brex LLC 是 Capital One, N.A. 的全资子公司。
请注意，求职者可能面临恶意行为者针对个人数据的风险。Brex 招聘人员只会通过 LinkedIn 或使用 brex.com 域名的电子邮件联系。任何声称来自 Brex 但通过其他来源的联系都应被忽略。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Why join us
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Operations at Brex
Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.
Where you’ll work
This role will be based in our Salt Lake City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week - Monday, Wednesday, and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
What you’ll do
As a Fraud Operations Associate, you will be working with some of the industry’s brightest minds to manage the operations aspects of fraud.
岗位职责
As a Fraud Operations Associate, you will be working with some of the industry’s brightest minds to manage the operations aspects of fraud. Specifically, you will manage daily workflows related to transaction fraud, first-party fraud, and account takeovers and work towards improving the business’s ability to scale and make risk-based and customer-focused decisions. In this role, you will be the company expert in fraud operations and have the autonomy to drive down losses and improve internal efficiencies. You will also be critical in containing fraud losses and improving operational efficiencies by contributing to the evolution of our AI tools, thus ensuring Brex scales safely and sustainably. As Brex scales, the pressure of fraud increases as well.
Case Management:
• Own and work associate level queues that are assigned to the Fraud Operations team
• Develop and implement scalable operational processes for fraud management
• Make risk-based, subjective decisions on high-value/risk transactions & account offboardings
• Achieve company-level goals around financial fraud losses
Case Escalations & Incident Handling
• Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love
• Participating and helping in streamlining fraud operational workflows around transaction review and account investigations
• Ability to take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gaps
Project & Roadmap Ownership
• Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy
• Able to use AI tools to elevate & enhance queues and projects
• Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud.
任职要求
• 3+ years of experience in a fraud, risk or related operations role
• 1+ year of experience leading projects or workstreams end to end
• Demonstrated ability to use data to investigate issues, spot trends, and support decisions
• Strong verbal and written communication skills, including with cross-functional partners
• Excellent interpersonal, analytical, and problem-solving skills with the ability to manage competing priorities
• Ability to collaborate and work with a team on projects and process improvements.
Bonus points
• Familiarity with SQL or other data query tools
• People management or team lead experience
福利待遇
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Operations at Brex
Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.
Where you’ll work
This role will be based in our Salt Lake City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week - Monday, Wednesday, and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
The expected salary range for this role is $76,800-$96,000 USD. However, the starting base pay will depend on a number of factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package
Brex LLC is a wholly owned subsidiary of Capital One, N.A.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.