金融连接技术运营经理
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Financial Connections TechOps ManagerStripe · Toronto, Ontario, 加拿大
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职位描述
机器翻译我们是谁
关于 Stripe
Stripe 是一个面向企业的金融基础设施平台。数百万家公司——从全球最大的企业到最有抱负的初创公司——都在使用 Stripe 来接受付款、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着，你拥有一个前所未有的机会，在从事你职业生涯中最重要工作的同时，让全球经济触手可及。
关于团队
Stripe 的 Financial Connections 团队正在构建技术，将我们解决的问题范围扩展到卡支付之外。我们的愿景是让个人和企业能够安全地共享其财务数据，以改善他们的产品体验。借助更多高质量的客户财务数据，Stripe 和我们的用户都能为客户提供更好的产品。我们有着雄心勃勃的目标，即让所有全球企业都能在 Stripe 上运行其整个财务生命周期，我们希望你能成为我们故事的一部分。
Financial Connections 中的技术运营职位是该组织成功中一个充满活力且至关重要的组成部分。作为 Financial Connections TechOps Manager，你将领导一支由 Integration Reliability Engineers 组成的团队，他们处于产品工程师和平台工程师、金融合作伙伴以及 AI 自动化的交汇点。你的职责是确保在沟通中不丢失任何信息：为团队如何运作、在哪里投资，以及 Stripe 开放银行生态系统的运营骨干如何在规模上保持可靠设定标准。
你将做什么
领导集成可靠性与合作伙伴运营
• 在团队层面负责 Financial Connections 银行集成的健康状况——定义在整个合作伙伴生态系统中“可靠”意味着什么，设定运营标准，并让团队达到这一标准
• 作为复杂合作伙伴问题的管理层升级点，以紧迫感和明确的问责制协调金融合作伙伴、Stripe 工程和产品领导层
• 推动集成健康战略：设定 SLO，负责能够在风险变成事故之前将其暴露出来的运营指标，并确保团队的优先事项反映实际的风险格局
• 与你的团队合作，对集成待办事项进行优先级排序——新合作伙伴上线、可靠性改进、合作伙伴驱动的技术变更——在运营紧迫性与长期投资之间取得平衡
• 在领导层层面维持与关键金融合作伙伴的技术关系，包括商业对齐、升级框架和前瞻性的路线图协调
塑造代理式自动化战略
• 为团队如何将 LLM 驱动的代理式工作流应用于高容量运营工作设定方向——在自动化能够创造杠杆效应的领域和必须保留人类判断的环节之间做出深思熟虑的选择
• 与产品和平台工程合作，确保代理式工具投资得到适当范围界定
岗位职责
领导集成可靠性与合作伙伴运营
• 在团队层面负责 Financial Connections 银行集成的健康状况——定义在整个合作伙伴生态系统中“可靠”意味着什么，设定运营标准，并让团队达到这一标准
• 作为复杂合作伙伴问题的管理层升级点，以紧迫感和明确的问责制协调金融合作伙伴、Stripe 工程和产品领导层
• 推动集成健康战略：设定 SLO，负责能够在风险变成事故之前将其暴露出来的运营指标，并确保团队的优先事项反映实际的风险格局
• 与你的团队合作，对集成待办事项进行优先级排序——新合作伙伴上线、可靠性改进、合作伙伴驱动的技术变更——在运营紧迫性与长期投资之间取得平衡
• 在领导层层面维持与关键金融合作伙伴的技术关系，包括商业对齐、升级框架和前瞻性的路线图协调
塑造代理式自动化战略
• 为团队如何将 LLM 驱动的代理式工作流应用于高容量运营工作设定方向——在自动化能够创造杠杆效应的领域和必须保留人类判断的环节之间做出深思熟虑的选择
• 与产品和平台工程合作，确保代理式工具投资得到适当范围界定、可靠交付，并随着时间推移可衡量地减少团队的繁琐工作
• 建设你的团队设计和运营 Human-in-the-Loop 审核系统的能力——确保自动化在部署时具备适当的保障措施、风险校准和运营责任归属
• 识别适合消除的人工、高容量流程类别，并安排工作顺序，以交付复利式杠杆效应，而不是一次性修复
构建并发展 TechOps 职能
• 招聘、入职并培养一支由 TechOps Integration Reliability Engineers 组成的团队——你最重要的产出是一支能力出众、得到良好辅导，并真正因使命而充满活力的团队
• 建立一种团队文化，重视深度技术所有权、事件响应中的紧迫感和纪律，以及倾向于消除整类问题，而不仅仅是解决单个实例
• 作为 Financial Connections 工程领导层、合作伙伴关系、合规和法律之间的运营桥梁——呈现团队需求，并将合作伙伴和监管要求转化为清晰的工程优先事项
• 在跨职能规划周期中代表 TechOps：让产品决策的运营影响可见，倡导可靠性投资，并确保团队的贡献在整个组织中得到理解和重视
任职要求
我们在寻找符合该职位最低要求的人选。如果你符合这些要求，我们鼓励你申请。优先资格是加分项，而不是要求。
TechOps EM 职位要求真正掌握管理的人员层面和技术领域。你需要有足够的深度来可信地评估团队的工作，设定并维持高质量标准，并赢得金融合作伙伴和内部工程合作伙伴的信任。成功的候选人应具备在复杂、集成密集型技术环境中领导运营团队的良好记录——并能从构建团队和职能、而不仅仅是解决单个问题中获得真正的满足感。
最低要求
• 至少 3 年以上在 TechOps 团队中的人员领导经验
• 已证明的人员管理经验，并有明确证据表明具备以下基本功：辅导个人做出最佳工作、驾驭绩效对话、做好招聘，并打造一支高水平运作的团队。至少 3 年管理 TechOps 团队的人员领导经验。
• 具备足够的一线技术经验深度，能够可信地领导团队工作：你会主动阅读和编写代码，端到端调查集成故障，查询数据以界定和诊断问题，并评估团队技术决策和产出的质量
• 运营领导经验：你曾在复杂技术环境中负责生产可靠性、事件指挥和运营项目；你知道如何建立升级路径、定义 SLO，并在不为团队创造不可持续条件的情况下推动紧迫性
• 在领导层层面管理技术合作伙伴或供应商关系的经验：你曾作为对外部各方负责的联系人，并处理过升级、路线图对齐和商业考量
• 面向技术和非技术受众都能校准的强书面和口头沟通能力，包括能够向工程和业务领导层代表团队的优先事项和运营态势
• 在团队层面构建杠杆效应的本能：你会思考如何通过自动化、工具和流程消除整类问题——而不仅仅是解决眼前的问题
• 在生产环境中构建或监督代理式或 LLM 驱动工作流的经验：无论是作为实践者，还是作为领导团队以有意义规模开展此类工作的管理者
• 深入了解开放银行、金融数据聚合或支付合作伙伴集成：你理解故障模式、合作伙伴生态系统动态，以及塑造这项工作的监管和合规背景
• 构建 TechOps 或运营工程团队的良好记录：你定义过角色形态、建立过招聘管道、校准过候选人级别，并将团队从基础状态发展壮大
• 已证明的影响工程路线图的能力：你曾成功倡导可靠性投资、合作伙伴集成工作或运营工具，并推动这些优先事项进入规划和执行周期
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe's Financial Connections group is building technology that expands the scope of problems we tackle beyond card payments. We aspire to enable individuals and businesses to securely share their financial data to improve their product experiences. With more high-quality customer financial data, both Stripe and our users can offer better products to their customers. We have ambitious goals to enable all global businesses to run their entire financial life cycle on Stripe, and we want you to be part of our story.
Technical Operations roles in Financial Connections are a dynamic and critical component of the organization's success. As Financial Connections TechOps Manager, you will lead a team of Integration Reliability Engineers who sit at the intersection of product and platform engineers, financial partners, and AI automation. Your role is to ensure that nothing is lost in translation: setting the standard for how the team operates, where it invests, and how the operational backbone of Stripe's open banking ecosystem stays reliable at scale.
What you'll do
Lead integration reliability and partner operations
• Own the health of Financial Connections' banking integrations at the team level—define what "reliable" looks like across the partner ecosystem, set the operational bar, and hold the team to it
• Serve as the management escalation point for complex partner issues, coordinating across financial partners, Stripe engineering, and product leadership with urgency and clear accountability
• Drive strategy for integration health: set SLOs, own the operational metrics that surface risk before it becomes an incident, and ensure the team's priorities reflect the actual risk landscape
• Prioritize the integration backlog in partnership with your team—new partner launches, reliability improvements, partner-driven technical changes—balancing operational urgency against longer-term investment
• Sustain technical relationships with key financial partners at the leadership level, including commercial alignment, escalation frameworks, and forward-looking roadmap coordination
Shape the agentic automation strategy
• Set direction for how the team applies LLM-powered agentic workflows to high-volume operational work—making deliberate choices about where automation creates leverage and where human judgment must remain in the loop
• Partner with product and platform engineering to ensure agentic tooling investments are appropriately scop
岗位职责
Lead integration reliability and partner operations
• Own the health of Financial Connections' banking integrations at the team level—define what "reliable" looks like across the partner ecosystem, set the operational bar, and hold the team to it
• Serve as the management escalation point for complex partner issues, coordinating across financial partners, Stripe engineering, and product leadership with urgency and clear accountability
• Drive strategy for integration health: set SLOs, own the operational metrics that surface risk before it becomes an incident, and ensure the team's priorities reflect the actual risk landscape
• Prioritize the integration backlog in partnership with your team—new partner launches, reliability improvements, partner-driven technical changes—balancing operational urgency against longer-term investment
• Sustain technical relationships with key financial partners at the leadership level, including commercial alignment, escalation frameworks, and forward-looking roadmap coordination
Shape the agentic automation strategy
• Set direction for how the team applies LLM-powered agentic workflows to high-volume operational work—making deliberate choices about where automation creates leverage and where human judgment must remain in the loop
• Partner with product and platform engineering to ensure agentic tooling investments are appropriately scoped, shipped reliably, and measurably reduce toil for the team over time
• Build your team's capability to design and operate Human-in-the-Loop review systems—ensuring automation is deployed with the right safeguards, risk calibration, and operational ownership
• Identify the manual, high-volume process categories that are ripe for elimination and sequence the work to deliver compounding leverage, not one-off fixes
Build and grow the TechOps function
• Hire, onboard, and develop a team of TechOps Integration Reliability Engineers—your most important output is a highly capable, well-coached team that is genuinely energized by the mission
• Build a team culture that values deep technical ownership, urgency and discipline in incident response, and a bias toward eliminating entire classes of problems rather than just resolving individual instances
• Serve as the operational bridge between Financial Connections engineering leadership, partnerships, compliance, and legal—surfacing the team's needs and translating partner and regulatory requirements into clear engineering priorities
• Represent TechOps in cross-functional planning cycles: make the operational implications of product decisions visible, advocate for reliability investments, and ensure the team's contributions are understood and valued across the org
任职要求
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
TechOps EM roles require a genuine command of both the people side of management and the technical domain. You need enough depth to evaluate your team's work credibly, set and hold a high bar for quality, and earn trust with financial partners and internal engineering partners alike. Successful candidates bring a track record of leading operational teams in complex, integration-heavy technical environments—and find genuine satisfaction in building a team and a function beyond solving individual problems.
Minimum requirements
• Minimum 3+ years of people leadership experience in a TechOps team
• Demonstrated people management experience with clear evidence of the fundamentals: coaching individuals to do their best work, navigating performance conversations, hiring well, and building a team that functions at a high level. Minimum 3 years of people leadership experience managing a TechOps team.
• Hands-on technical experience depth to lead the team's work credibly : you actively read and write code, investigate integration failures end-to-end, query data to scope and diagnose issues, and evaluate the quality of your team's technical decisions and output
• Operational leadership experience : you've owned production reliability, incident command, and operational programs in a complex technical environment; you know how to build escalation paths, define SLOs, and drive urgency without creating unsustainable conditions for your team
• Experience managing technical partner or vendor relationships at a leadership level : you've been the accountable point of contact for external parties and have navigated escalations, roadmap alignment, and commercial considerations
• Strong written and verbal communication calibrated to both technical and non-technical audiences, including the ability to represent the team's priorities and operational posture to engineering and business leadership
• Instinct to build leverage at the team level : you think about eliminating classes of problems through automation, tooling, and process—not just solving what's in front of you
• Experience building or overseeing agentic or LLM-powered workflows in a production environment : either as a practitioner or as a manager who has led teams doing this work at meaningful scale
• Deep familiarity with open banking, financial data aggregation, or payments partner integrations : you understand the failure modes, the partner ecosystem dynamics, and the regulatory and compliance context that shapes this work
• A track record of building TechOps or operations engineering teams : you've defined role shapes, built the hiring pipeline, leveled candidates, and grown a team from a foundational state
• Demonstrated ability to influence engineering roadmaps : you've successfully advocated for reliability investments, partner integration work, or operational tooling and driven those priorities into planning and execution cycles