Financial Connections TechOps Manager
Stripe · Toronto, Ontario, Canada
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Job description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe's Financial Connections group is building technology that expands the scope of problems we tackle beyond card payments. We aspire to enable individuals and businesses to securely share their financial data to improve their product experiences. With more high-quality customer financial data, both Stripe and our users can offer better products to their customers. We have ambitious goals to enable all global businesses to run their entire financial life cycle on Stripe, and we want you to be part of our story.
Technical Operations roles in Financial Connections are a dynamic and critical component of the organization's success. As Financial Connections TechOps Manager, you will lead a team of Integration Reliability Engineers who sit at the intersection of product and platform engineers, financial partners, and AI automation. Your role is to ensure that nothing is lost in translation: setting the standard for how the team operates, where it invests, and how the operational backbone of Stripe's open banking ecosystem stays reliable at scale.
What you'll do
Lead integration reliability and partner operations
• Own the health of Financial Connections' banking integrations at the team level—define what "reliable" looks like across the partner ecosystem, set the operational bar, and hold the team to it
• Serve as the management escalation point for complex partner issues, coordinating across financial partners, Stripe engineering, and product leadership with urgency and clear accountability
• Drive strategy for integration health: set SLOs, own the operational metrics that surface risk before it becomes an incident, and ensure the team's priorities reflect the actual risk landscape
• Prioritize the integration backlog in partnership with your team—new partner launches, reliability improvements, partner-driven technical changes—balancing operational urgency against longer-term investment
• Sustain technical relationships with key financial partners at the leadership level, including commercial alignment, escalation frameworks, and forward-looking roadmap coordination
Shape the agentic automation strategy
• Set direction for how the team applies LLM-powered agentic workflows to high-volume operational work—making deliberate choices about where automation creates leverage and where human judgment must remain in the loop
• Partner with product and platform engineering to ensure agentic tooling investments are appropriately scop
Responsibilities
Lead integration reliability and partner operations
• Own the health of Financial Connections' banking integrations at the team level—define what "reliable" looks like across the partner ecosystem, set the operational bar, and hold the team to it
• Serve as the management escalation point for complex partner issues, coordinating across financial partners, Stripe engineering, and product leadership with urgency and clear accountability
• Drive strategy for integration health: set SLOs, own the operational metrics that surface risk before it becomes an incident, and ensure the team's priorities reflect the actual risk landscape
• Prioritize the integration backlog in partnership with your team—new partner launches, reliability improvements, partner-driven technical changes—balancing operational urgency against longer-term investment
• Sustain technical relationships with key financial partners at the leadership level, including commercial alignment, escalation frameworks, and forward-looking roadmap coordination
Shape the agentic automation strategy
• Set direction for how the team applies LLM-powered agentic workflows to high-volume operational work—making deliberate choices about where automation creates leverage and where human judgment must remain in the loop
• Partner with product and platform engineering to ensure agentic tooling investments are appropriately scoped, shipped reliably, and measurably reduce toil for the team over time
• Build your team's capability to design and operate Human-in-the-Loop review systems—ensuring automation is deployed with the right safeguards, risk calibration, and operational ownership
• Identify the manual, high-volume process categories that are ripe for elimination and sequence the work to deliver compounding leverage, not one-off fixes
Build and grow the TechOps function
• Hire, onboard, and develop a team of TechOps Integration Reliability Engineers—your most important output is a highly capable, well-coached team that is genuinely energized by the mission
• Build a team culture that values deep technical ownership, urgency and discipline in incident response, and a bias toward eliminating entire classes of problems rather than just resolving individual instances
• Serve as the operational bridge between Financial Connections engineering leadership, partnerships, compliance, and legal—surfacing the team's needs and translating partner and regulatory requirements into clear engineering priorities
• Represent TechOps in cross-functional planning cycles: make the operational implications of product decisions visible, advocate for reliability investments, and ensure the team's contributions are understood and valued across the org
Requirements
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
TechOps EM roles require a genuine command of both the people side of management and the technical domain. You need enough depth to evaluate your team's work credibly, set and hold a high bar for quality, and earn trust with financial partners and internal engineering partners alike. Successful candidates bring a track record of leading operational teams in complex, integration-heavy technical environments—and find genuine satisfaction in building a team and a function beyond solving individual problems.
Minimum requirements
• Minimum 3+ years of people leadership experience in a TechOps team
• Demonstrated people management experience with clear evidence of the fundamentals: coaching individuals to do their best work, navigating performance conversations, hiring well, and building a team that functions at a high level. Minimum 3 years of people leadership experience managing a TechOps team.
• Hands-on technical experience depth to lead the team's work credibly : you actively read and write code, investigate integration failures end-to-end, query data to scope and diagnose issues, and evaluate the quality of your team's technical decisions and output
• Operational leadership experience : you've owned production reliability, incident command, and operational programs in a complex technical environment; you know how to build escalation paths, define SLOs, and drive urgency without creating unsustainable conditions for your team
• Experience managing technical partner or vendor relationships at a leadership level : you've been the accountable point of contact for external parties and have navigated escalations, roadmap alignment, and commercial considerations
• Strong written and verbal communication calibrated to both technical and non-technical audiences, including the ability to represent the team's priorities and operational posture to engineering and business leadership
• Instinct to build leverage at the team level : you think about eliminating classes of problems through automation, tooling, and process—not just solving what's in front of you
• Experience building or overseeing agentic or LLM-powered workflows in a production environment : either as a practitioner or as a manager who has led teams doing this work at meaningful scale
• Deep familiarity with open banking, financial data aggregation, or payments partner integrations : you understand the failure modes, the partner ecosystem dynamics, and the regulatory and compliance context that shapes this work
• A track record of building TechOps or operations engineering teams : you've defined role shapes, built the hiring pipeline, leveled candidates, and grown a team from a foundational state
• Demonstrated ability to influence engineering roadmaps : you've successfully advocated for reliability investments, partner integration work, or operational tooling and driven those priorities into planning and execution cycles