设计项目经理，研究运营
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Design Program Manager, Research OperationsStripe · US
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职位描述
机器翻译我们是谁
关于 Stripe
Stripe 是一个面向企业的金融基础设施平台。数百万家公司——从全球最大的企业到最有抱负的初创公司——都在使用 Stripe 来接受付款、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着，你拥有一个前所未有的机会，在从事你职业生涯中最重要工作的同时，让全球经济触手可及。
关于团队
Stripe 的设计组织打造数百万企业和开发者所依赖的产品和品牌体验。我们是一个跨职能的全球组织，成员包括产品设计师、内容设计师、设计研究员、设计系统工程师、动效设计师和设计项目专家。
我们的使命是让经济基础设施变得简单且易于使用。设计通过让复杂流程变得易于理解、打造清晰的产品语言，以及构建可扩展的一致系统，在其中发挥核心作用。
设计运营团队负责领导设计部门的业务运营，运行跨组织项目，并构建帮助团队协作和产出高质量工作的系统。设计项目经理引导复杂项目走完设计生命周期，并将设计思维应用于我们的运营模式。他们对我们团队的工作方式进行原型设计和迭代。
我们正在寻找一位设计项目经理，与研究团队合作。这是一个全职职位，向设计运营负责人汇报。
你将做什么
职责
• 为研究组织领导和构建项目。制定并实施支持有影响力研究的流程和资源，并在 Stripe 全公司范围内扩大用户洞察的使用。
• 改进我们的运营模式和流程，包括自动化任务、改进工作流，以及开发可重复的方法论。衡量这些变革的影响。
• 让研究人员为使用代理式工作流做好准备，包括设计、构建和监督自主的多代理工作流。
• 为研究工作流和职责构建定制工具、代理、自动化和技能。
• 与研究人员和跨职能合作伙伴一起评估并实施新工具，以支持 Stripe 全公司的新能力。
• 与研究人员和
岗位职责
• 为研究组织领导和构建项目。制定并实施支持有影响力研究的流程和资源，并在 Stripe 全公司范围内扩大用户洞察的使用。
• 改进我们的运营模式和流程，包括自动化任务、改进工作流，以及开发可重复的方法论。衡量这些变革的影响。
• 让研究人员为使用代理式工作流做好准备，包括设计、构建和监督自主的多代理工作流。
• 为研究工作流和职责构建定制工具、代理、自动化和技能。
• 与研究人员和跨职能合作伙伴一起评估并实施新工具，以支持 Stripe 全公司的新能力。
• 与不同学科、技能、背景和专长的研究人员和设计师合作。识别模式，并扩大成功工具和方法的规模，以供更广泛的团队使用。
• 与研究领导层和设计运营团队合作，平衡相互竞争的优先事项，并有效利用团队资源。识别关键项目的潜在障碍和风险。制定解决方案，有效解决问题，并使用决策框架支持及时解决。
• 在需要时寻找并评估第三方供应商。与法务、安全和采购部门合作，完成供应商的入职和付款，包括管理工作说明书、商业条款和预算。
任职要求
我们在寻找符合该职位最低要求的人选。如果你符合这些要求，我们鼓励你申请。优先资格是加分项，而非要求。
• 你理解研究工作。你拥有设计方面的直接经验，或者能够快速学习与 Stripe 研究人员相关的工作流、交付物、工具和压力。你认识到，在改变某人的工作之前，必须先理解他们的工作。
• 你拥有构建人工智能（AI）代理、自动化和工具的实操经验。你构建过改变工作方式的解决方案，并且能够与你所支持的人一起构建。
• 你是一位有效的教练和沟通者。你能针对不同受众调整你的方法，并帮助人们采用新的工作方式。
• 你能识别模式并以系统方式思考。当你为某个人构建出有效的方案时，你会寻找方法让它对其他人也有用。
• 你坚持不懈且多才多艺，具备可应用于公司各个部门的技能。
• 你优先考虑行动和速度。你今天就能在某人自己的交付物上向他们展示一个有用的概念验证，同时继续朝着更长期的平台目标推进。
最低要求
• 5 年以上设计思维、定性或定量研究、用户体验或项目管理经验，包括与研究团队合作的经验。
• 已证明的实操经验：构建 AI 驱动的工具、代理、自动化或工作流，并改善了设计师、研究人员、创意团队或产品团队的真实工作流程。
• 有正式或非正式地指导、教授或赋能他人的经验，并有证据表明人们的工作方式发生了改变。
• 出色的书面和口头沟通能力，包括能够向非技术受众解释技术概念，并针对不同学习者调整你的风格。
• 有同时处理多个工作流和关系的经验。你将支持一个跨 Stripe 产品、营销、支持和设计团队开展工作的研究团队。
• 具备产品构建者的心态，以解决最后一公里问题：将独立的 AI 实验转化为精致、可投入生产、易于发现和使用的产品。
• 有研究与设计工具生态系统的经验，例如 Qualtrics、Sprig、Figma、Dovetail 或设计系统管理工具。
• 有 AI 开发工具和平台的经验，例如 Claude、Claude Code、Codex、自定义代理框架、应用程序编程接口（API）集成或工作流自动化工具。
• 有变革管理、组织转型或大规模赋能项目的经验。
• 有构建和扩展内部工具、模板或操作手册，并被直属团队之外采用的经验。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe’s Design organization builds the product and brand experiences that millions of businesses and developers rely on. We’re a cross-functional, global organization of product designers, content designers, design researchers, design systems engineers, motion designers, and design program specialists.
Our mission is to make economic infrastructure simple and accessible. Design plays a central role by making complex flows understandable, crafting clear product language, and building consistent systems that scale.
The Design Operations team leads Design’s business operations, runs cross-organizational programs, and builds the systems that help teams collaborate and produce high-quality work. Design Program Managers guide complex programs through the design lifecycle and apply design thinking to our operating model. They prototype and iterate on how our team works.
We’re looking for a Design Program Manager to partner with the Research team. This full-time role reports to the Head of Design Operations.
What you’ll do
Responsibilities
• Lead and build programs for the Research organization. Develop and implement processes and resources that support impactful research and scale the use of user insights across Stripe.
• Improve our operating model and processes, including automating tasks, improving workflows, and developing repeatable methodologies. Measure the impact of these changes.
• Prepare researchers to use agentic workflows, including designing, building, and overseeing autonomous, multi-agent workflows.
• Build custom tools, agents, automations, and skills for Research workflows and responsibilities.
• Evaluate and implement new tools with researchers and cross-functional partners to support new capabilities across Stripe.
• Work with researchers and
岗位职责
• Lead and build programs for the Research organization. Develop and implement processes and resources that support impactful research and scale the use of user insights across Stripe.
• Improve our operating model and processes, including automating tasks, improving workflows, and developing repeatable methodologies. Measure the impact of these changes.
• Prepare researchers to use agentic workflows, including designing, building, and overseeing autonomous, multi-agent workflows.
• Build custom tools, agents, automations, and skills for Research workflows and responsibilities.
• Evaluate and implement new tools with researchers and cross-functional partners to support new capabilities across Stripe.
• Work with researchers and designers across disciplines, skills, backgrounds, and specialties. Identify patterns and scale successful tools and approaches for broader team use.
• Partner with Research leadership and the Design Operations team to balance competing priorities and make effective use of team resources. Identify potential obstacles and risks to key programs. Develop solutions, solve problems effectively, and use decision-making frameworks to support timely resolution.
• Source and evaluate third-party vendors when needed. Work with Legal, Security, and Procurement to onboard and pay vendors, including managing statements of work, business terms, and budgets.
任职要求
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
• You understand research work. You have direct experience in Design or can quickly learn the workflows, deliverables, tools, and pressures relevant to Stripe researchers. You recognize that understanding someone’s work is necessary before changing it.
• You have hands-on experience building artificial intelligence (AI) agents, automations, and tools. You’ve built solutions that changed how work gets done, and you can build alongside the people you support.
• You’re an effective coach and communicator. You adapt your approach to different audiences and help people adopt new ways of working.
• You recognize patterns and think in systems. When you build something that works for one person, you look for ways to make it useful to others.
• You’re persistent and versatile, with skills that can apply across the company.
• You prioritize action and speed. You can show someone a useful proof of concept on their own deliverable today, while continuing to build toward longer-term platform goals.
Minimum requirements
• 5+ years of experience in design thinking, qualitative or quantitative research, user experience, or program management, including experience partnering with research teams.
• Demonstrated hands-on experience building AI-powered tools, agents, automations, or workflows that improved real work processes for designers, researchers, creative teams, or product teams.
• Experience coaching, teaching, or enabling others, formally or informally, with evidence of changes in how people work.
• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences and adapt your style to different learners.
• Experience working across multiple workstreams and relationships at the same time. You’ll support a Research team that works across Stripe’s product, marketing, support, and design teams.
• A product-builder mindset for solving the last-mile problem: turning standalone AI experiments into polished, production-ready products that are easy to find and use.
• Experience with research and design tooling ecosystems, such as Qualtrics, Sprig, Figma, Dovetail, or design system management tools.
• Experience with AI development tools and platforms, such as Claude, Claude Code, Codex, custom agent frameworks, application programming interface (API) integrations, or workflow automation tools.
• Experience with change management, organizational transformation, or large-scale enablement programs.
• Experience building and scaling internal tools, templates, or playbooks adopted beyond your immediate team.