客户支持专员 - 荷兰语/英语
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Customer Support Agent - Dutch/English SpeakingTeamtailor · Stockholm, Sweden, SE · From 28k
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职位描述
机器翻译加入我们，共同塑造未来！ Teamtailor 是一个全球性的雇主品牌和 ATS SaaS 平台，被超过 13,000 家公司使用，拥有 250,000 名用户，并在全球 90 个国家/地区提供服务。🌍 在 Teamtailor 工作意味着加入一家充满活力、节奏快速的科技公司，重视影响力和责任感。我们的工作场所营造了一个环境，让每个人都能为公司的成长做出有意义的贡献。🎉🥳 打造一个拥有广泛经验、技能和背景的多元化团队一直是 Teamtailor 使命的核心，如今这仍然是我们的优势。我们欢迎所有认同我们愿景并致力于为我们的共同成功做出贡献的人。加入我们，帮助公司和人们以更有意义的方式沟通，共同做出改变生活的决定。👫 你对技术和解决问题充满热情吗？加入我们快速成长的 SaaS 公司，帮助确保我们的客户和内部团队拥有无缝的技术体验。 目前，我们正在扩大我们的客户支持团队，并正在寻找一名常驻我们斯德哥尔摩总部的荷兰语支持专员。🎉
岗位职责
作为我们客户支持团队的一员，你将成为 Teamtailor 的声音，帮助用户，并确保他们每次联系我们时都能获得出色的体验。我们为快速的响应时间（平均 2 分钟）和 98% 的客户满意度评分感到自豪。🤩
你的使命是什么？提供卓越的支持，解决实际问题，并确保我们的客户每次互动后都带着微笑离开。 💬 通过实时聊天（Intercom）、电子邮件，偶尔通过电话提供友好、快速的支持 🧩 排查技术问题，并与我们的技术团队密切合作以解决复杂案例 📢 收集客户反馈并与我们的产品团队分享 🐛 识别、验证并报告错误 - 并让客户随时了解进展 📚 创建有用的自助内容（FAQ、指南等） 🤝 通过积极主动和真诚提供帮助来建立牢固的关系
任职要求
💬 你精通荷兰语和英语，包括书面和口语 💡 你拥有扎实的客户支持经验（如果是在 SaaS 领域则更佳） 🔍 你具有分析性思维，并且喜欢学习新事物 🧠 你是一个天生的问题解决者，对技术得心应手 🌟 你以提供卓越服务和让他人更轻松为荣 你将获得什么！ 🏖 25 天带薪假期 🧘 健康的工作与生活平衡 📚 提升技能和学习新技能的机会 🧑🤝🧑 一个支持性强、友好的团队 + 有趣的社交活动 💻 你自己的入门套装 - MacBook、iPhone 和 Teamtailor 周边！
让我们一起打造一个在全球范围内脱颖而出的客户体验。我们迫不及待地想见到你！
该职位常驻我们的斯德哥尔摩办公室，6 个月后有机会远程工作。 如何申请！ 如果这听起来像你，请点击申请此职位或联系我们的招聘团队。我们欢迎来自不同背景和经历的人申请，并致力于打造一个每个人都能茁壮成长的包容性工作场所。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Join us to shape the future! Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users, and available in 90 countries worldwide. 🌍 Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility. Our workplace fosters an environment where everyone can contribute meaningfully to the growth of the company. 🎉🥳 Building a diverse team with a wide range of experiences, skills, and backgrounds has always been central to Teamtailor’s mission, and it remains a strength today. We welcome all individuals who share our vision and are committed to contributing to our collective success. Join us in helping companies and people communicate in more meaningful ways to make life-changing decisions together.👫 Are you passionate about technology and problem-solving? Join our fast-growing SaaS company and help ensure our customers and internal teams have a seamless technology experience. Right now, we’re growing our Customer Support team and looking for a dutch-speaking Support Agent based in our Stockholm HQ. 🎉
岗位职责
As a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and making sure they have a great experience every time they reach out. We're proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score. 🤩
Your mission? Deliver exceptional support, solve real problems, and make sure our customers leave every interaction with a smile. 💬 Provide friendly, fast support via live chat (Intercom), email, and occasionally by phone 🧩 Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases 📢 Gather and share customer feedback with our product team 🐛 Identify, verify, and report bugs - and keep customers in the loop 📚 Create helpful self-service content (FAQs, guides, etc.) 🤝 Build strong relationships by being proactive and genuinely helpful
任职要求
💬 You're fluent in Dutch and English, written and spoken 💡 You bring solid experience in customer support (bonus if it’s in SaaS) 🔍 You think analytically and enjoy learning new things 🧠 You’re a natural problem-solver who feels at home with tech 🌟 You take pride in delivering excellent service and making things easier for others What You’ll Get! 🏖 25 days of paid vacation 🧘 A healthy work-life balance 📚 Opportunities to grow your skills and learn new ones 🧑🤝🧑 A supportive, friendly team + fun social events 💻 Your own starter kit - MacBook, iPhone & Teamtailor swag!
Let’s team up to build a customer experience that stands out around the world. We can't wait to meet you! This is role based in our Stockholm Office with remote work opportunites after 6 months. How to apply! If this sounds like you, please click apply for this job or reach out to our Talent Acquisition team. We welcome applications from people with diverse backgrounds and experiences and are committed to building an inclusive workplace where everyone can thrive.