Customer Success Manager
Wolt · Helsinki, Finland
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Job description
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Responsibilities
This is not a relationship-management job. It's a generalist customer success role for someone who wants real ownership of a book of strategic merchants - their growth, their health, their voice inside Wolt. You'll build the playbook that grows their business with us, not follow one that already exists. The bar is high - we want someone who can walk in and earn credibility with multi-location operators from day one.
In this role you will
• Own a portfolio of strategic merchant accounts.. Run the cadence, build the trust, become the person your merchants pick up the phone for.
• Drive real, measurable revenue growth through sharp, contextualized recommendations - promotions, marketing campaigns, channel optimization, expansion strategy.
• Protect account health before it's a problem. Proactive, data-driven monitoring. Spot risk early, act on it fast.
• Turn merchant feedback into product change. Capture it, find the patterns. .
• Partner cross-functionally across Sales, S&O, Launch, Support, Engineering, and Product to keep work moving across teams.
• Use and improve a heavily AI-augmented operational toolkit. We move quickly because we automate aggressively.
• Help shape the function. The team is still taking form, and early hires will have real influence over how it's built.
Our humble expectations
• You have 3-5+ years of experience in customer success, strategic account management, or another customer-facing role at a B2B company.
• Knowledge in digital marketing is a plus.
• Demonstrated comfort with data - spreadsheets at scale, dashboards, and a strong instinct for spotting when a number doesn't make sense.
• You take ownership of outcomes, not activities. You operate without a playbook when needed, make decisions, and recover from mistakes.
• Curiosity and fluency with AI tools. You've used modern AI assistants at a working level and want to operate in an AI-augmented environment.
• Comfort with ambiguity. The team and product are evolving fast - you see that as an opportunity, and you get startup-speed ownership with the stability of building inside Wolt. Experience from the start-up/scale-up scene is beneficial.
Why you’ll love it
• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!
We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .