客户成功经理
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Customer Success ManagerStripe · London
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职位描述
机器翻译我们是谁
关于 Stripe
Stripe 是一个面向企业的金融基础设施平台。数百万家公司——从全球最大的企业到最有抱负的初创公司——都在使用 Stripe 来接受付款、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着，在从事你职业生涯中最重要的工作的同时，你将拥有一个前所未有的机会，让全球经济触手可及。
关于团队
客户成功经理（CSM）负责 Stripe 用户的售后生命周期，确保他们实现投资的最大价值。这种合作关系推动用户成功，提高留存和扩展，并支持互利的续约结果。很少有职位能对公司的增长产生如此直接的影响。
你将做什么
我们正在寻找一位积极主动且充满好奇心的专业人士，来管理一组企业客户。CSM 会提供主动式研讨会、业务回顾、支付洞察和思想领导力，帮助用户发展业务。
理想候选人注重细节、一丝不苟，并且乐于与客户互动，以调查问题并提供洞察。该职位需要与销售、技术客户经理和运营团队密切合作，与客户就产品、支付和技术话题进行交流。
职责
• 与客户经理密切合作
岗位职责
我们正在寻找一位积极主动且充满好奇心的专业人士，来管理一组企业客户。CSM 会提供主动式研讨会、业务回顾、支付洞察和思想领导力，帮助用户发展业务。
理想候选人注重细节、一丝不苟，并且乐于与客户互动，以调查问题并提供洞察。该职位需要与销售、技术客户经理和运营团队密切合作，与客户就产品、支付和技术话题进行交流。
• 与客户经理和技术客户经理密切合作，支持以企业客户的优化、留存和增长为重点的售后互动
• 管理一组客户，推动整体账户健康，包括绩效、产品采用、使用速度、账户续约和增长、推荐以及客户满意度
• 作为受管理客户可信赖的支付和产品顾问，提供支付绩效和行业洞察
• 进行业务回顾，以就用户优先级达成一致、审查支付绩效指标、分享 Stripe 产品路线图，并就如何优化 Stripe 的价值提供指导
• 在内部利益相关者面前为客户发声。与产品管理、工程、支持、市场和销售团队分享客户反馈和洞察，说明优化 Stripe 用户体验所需的创新和改进。
• 与客户团队协调，支持账户扩展——识别并发现机会，以确保客户成功。
任职要求
我们正在寻找符合该职位最低要求的人选。如果你符合这些要求，我们鼓励你申请。优先资格是加分项，而非必需条件。
最低要求
• 4 年以上面向客户角色的经验，最好是在企业关系管理方面，与大型、全球化和复杂组织合作，最好从事技术产品相关工作
• 出色的商业判断力，并理解我们用户业务的底层驱动因素和战略
• 有主导技术对话并说服他人根据需求和解决方案所提供的价值采取行动的良好记录
• 强大的问题解决能力
• 出色的运营严谨性，包括组织能力和时间管理能力
• 强大的高管风范和演示能力，尤其是在与多个利益相关者进行面对面会议时
• 作为顾问、售前、技术客户经理或同等职位取得成功的经历
• 有达成目标和指标的可靠记录，最好是在销售环境中
• 有管理大型、复杂项目或计划的良好记录
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.
What you'll do
We're looking for a motivated and curious professional to manage a book of enterprise customers. The CSM delivers proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.
The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.
Responsibilities
• Partner closely with account e
岗位职责
We're looking for a motivated and curious professional to manage a book of enterprise customers. The CSM delivers proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.
The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.
• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
• Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe
• Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.
• In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful.
任职要求
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
• 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
• Strong business sense and understanding of underlying drivers and strategy of our users' businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong problem-solving skills
• Excellent operating rigor including organizational and time management skills
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account manager, or equivalent
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects or programs