客户成功经理，RFA
查看雇主原标题
Customer Success Manager, RFAStripe · Chicago, IL · $208k – $225k
职位信息来自雇主公开的招聘页面。申请前请务必在雇主官网核实详情。
为什么值得关注？
发现指数 57/100，仅依据与该职位一起存储的证据计算。
- 新的雇主官方职位
- 已披露薪资
分数构成
- 时效性 （随职位发布时间变化）+18
- 雇主官方来源+15
- 已披露薪资+15
- 稀有职位+1
- 公司来源健康度+8
该职位未包含：远程职位、提及签证担保、提及搬迁、未出现在监控的职位板上。
这些理由来自雇主自己的职位描述与我们核实过的来源检查结果。除了已存储的信号之外，我们不做任何推测。
职位描述
机器翻译我们是谁
关于 Stripe
Stripe, LLC. 是一家为企业提供金融基础设施的平台。数百万家公司——从全球最大的企业到最有抱负的初创公司——都在使用 Stripe 来接受付款、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着您拥有一个前所未有的机会，在从事职业生涯中最重要的工作的同时，让全球经济触手可及。
您将做什么
职责
• 与客户经理紧密合作，主导客户的售后互动、留存和增长；
• 与客户团队紧密合作，通过识别机会、推动业务成果并确保客户取得成功，支持客户账户扩展；
• 与客户经理和团队合作，培养与业务、产品、工程、财务和 IT 等各部门高管的关系；
• 宣传 Stripe 的客户成功案例，以及其系统和流程；
• 阐述并推动客户用例、价值和扩展，同时保持值得信赖的顾问地位；
• 作为知识渊博的支付和商务顾问，向客户介绍我们产品和行业的优势。
岗位职责
• 与客户经理紧密合作，主导客户的售后互动、留存和增长；
• 与客户团队紧密合作，通过识别机会、推动业务成果并确保客户取得成功，支持客户账户扩展；
• 与客户经理和团队合作，培养与业务、产品、工程、财务和 IT 等各部门高管的关系；
• 宣传 Stripe 的客户成功案例，以及其系统和流程；
• 阐述并推动客户用例、价值和扩展，同时保持值得信赖的顾问地位；
• 作为知识渊博的支付和商务顾问，向客户介绍我们产品和行业的优势。
任职要求
最低要求
需要 8 年面向客户角色的经验，管理大型全球组织的关系。
该职位还要求以下条件：
• 8 年执行面向客户活动的经验，以从 Billing 和支付技术产品中推动价值和 ROI；
• 8 年与内部团队合作制定优化计划的经验，这些计划与 ROI 机会保持一致，并为用户提供深入分析和建议；
• 8 年监控和管理客户技术体验和互动体验的经验，主动监控绩效指标和情绪；
• 8 年与客户团队合作识别、跟踪和缓解有流失平台风险的客户的经验；
• 4 年 Billing 技术和功能领域经验，并展示出对客户需求以及这些需求如何映射到相关功能和用例的理解；以及
• 4 年就客户的订阅和发票要求提供建议的经验。
薪资
该薪资范围代表该职位的基本薪资范围，任何销售佣金/销售奖金目标（如适用）将是在基本薪资之外的额外部分。
每周 40 小时
允许 50% 远程办公。
15% 国内出差，前往用户办公室进行现场和业务回顾。
多个职位空缺。
该职位的额外福利可能包括：股权、公司奖金或销售佣金/奖金；401(k) 计划；医疗、牙科和视力福利；以及健康津贴。IL48
#LI-DNI
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
查看雇主原文
职位描述
Who we are
About Stripe
Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
What you’ll do
Responsibilities
• Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive;
• Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;
• Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;
• Evangelizing Stripe's customer success stories, as well as its systems and processes;
• Articulating and driving customer use cases, value, and expansion whil
岗位职责
• Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive;
• Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;
• Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;
• Evangelizing Stripe's customer success stories, as well as its systems and processes;
• Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status;
• Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.
任职要求
Minimum requirements
Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations.
Position also requires the following:
• 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products;
• 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;
• 8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment;
• 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform;
• 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and
• 4 years of experience advising clients on their subscription and invoicing requirements.
薪资
This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary.
40 hrs/week
50% telecommuting permitted.
15% domestic travel for visiting users for onsite and business reviews at their offices.
Multiple Positions Available.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL48
#LI-DNI