客户成功经理，Radar
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Customer Success Manager, RadarStripe · Chicago, IL; Atlanta, GA; San Francisco, CA; Seattle, WA; New York, NY
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职位描述
机器翻译我们是谁
关于 Stripe
Stripe 是一个面向企业的金融基础设施平台。数百万家公司——从全球最大的企业到最有雄心的初创公司——都在使用 Stripe 来接受付款、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着，你拥有一个前所未有的机会，在从事职业生涯中最重要工作的同时，让全球经济触手可及。
关于团队
Stripe 的客户成功经理（CSM）负责 Stripe 用户的售后生命周期，确保他们实现投资的最大价值。这种合作关系推动用户成功，提高留存和扩展，并支持互利的续约结果。很少有岗位能对公司的增长产生如此直接的影响。
你将做什么
Radar 的客户成功经理是一个专业化的规模化覆盖岗位，服务于全球 CSM 团队。你将与客户经理、技术客户经理、ProServ 和 AEP 合作，推动 Radar 的采用，并在欺诈率、争议率和整体支付健康度方面带来可衡量的改善。你将成为 Stripe 欺诈与争议产品套件（例如：Radar Standard、Radar for Fraud Teams（RFFT）、Disputes、Adaptive 3DS、Smart Refunds、Radar for Multiprocessor 和 Radar for Platforms）的领域专家和运营支柱，并与产品、ProServ、支持和数据科学方面的合作伙伴协作。
理想人选
岗位职责
Radar 的客户成功经理是一个专业化的规模化覆盖岗位，服务于全球 CSM 团队。你将与客户经理、技术客户经理、ProServ 和 AEP 合作，推动 Radar 的采用，并在欺诈率、争议率和整体支付健康度方面带来可衡量的改善。你将成为 Stripe 欺诈与争议产品套件（例如：Radar Standard、Radar for Fraud Teams（RFFT）、Disputes、Adaptive 3DS、Smart Refunds、Radar for Multiprocessor 和 Radar for Platforms）的领域专家和运营支柱，并与产品、ProServ、支持和数据科学方面的合作伙伴协作。
理想人选将深厚的欺诈与支付风险领域专业知识与强大的跨职能直觉相结合。
• 监控并降低风险：识别流失信号、集成缺口以及潜在的卡组织监控计划（CBMP）风险，以主动发起优化对话。
• 推动价值与采用：向用户普及欺诈与争议产品，推动高价值功能的采用，并识别追加销售机会
• 跨职能合作：与跨职能团队协作，支持试用、转化和联合赋能。
• 客户之声：作为内部倡导者，传递产品反馈，在路线图讨论中代表用户需求，并标记系统性集成问题。
• 运营领导力：负责报告和绩效指标，主导内部培训，并参与关键客户业务回顾（QBR/EBC）
任职要求
我们正在寻找满足该岗位最低要求的人选。如果你符合这些要求，我们鼓励你申请。优先资格是加分项，而非必需条件。
最低要求
• 5 年以上企业关系管理或咨询经验，其中 2 年以上在支付公司、银行或金融科技公司从事支付欺诈、风险管理或争议相关工作
• 领域专业知识：在欺诈预防、拒付管理和风险运营方面有成熟经验，包括熟悉欺诈模式、友好欺诈、第一方滥用和争议再请款
• 产品熟练度：具有基于机器学习的欺诈工具、基于规则的欺诈引擎或争议管理平台的实操经验；熟悉 Stripe Radar 是强烈加分项
• 高管风范：有向风险、财务和运营职能的高级利益相关者展示欺诈与风险绩效数据并施加影响的经验
• 运营严谨性：能够管理复杂的业务组合，同时平衡多个商户欺诈调查、争议升级和绩效评估
• 能够通过数据和人员找到答案，包括解读欺诈仪表盘、争议分析和授权率指标
• 深厚的欺诈与支付风险领域专业知识，以及强大的跨职能直觉。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.
What you’ll do
The Customer Success Manager for Radar is a specialized scaled coverage role serving the Global CSM Team. You will work across account executives, technical account managers, ProServ, and AEPs to drive Radar adoption and deliver measurable improvements in fraud rates, dispute rates, and overall payments health. You will be the domain expert and operational backbone for Stripe’s fraud and disputes product suite (examples: Radar Standard, Radar for Fraud Teams (RFFT), Disputes, Adaptive 3DS, Smart Refunds, Radar for Multiprocessor, and Radar for Platforms, working across partners in Product, ProServ, Support, and Data Science.
The ideal can
岗位职责
The Customer Success Manager for Radar is a specialized scaled coverage role serving the Global CSM Team. You will work across account executives, technical account managers, ProServ, and AEPs to drive Radar adoption and deliver measurable improvements in fraud rates, dispute rates, and overall payments health. You will be the domain expert and operational backbone for Stripe’s fraud and disputes product suite (examples: Radar Standard, Radar for Fraud Teams (RFFT), Disputes, Adaptive 3DS, Smart Refunds, Radar for Multiprocessor, and Radar for Platforms, working across partners in Product, ProServ, Support, and Data Science.
The ideal candidate combines deep fraud and payments risk domain expertise with strong cross-functional instincts.
• Monitor and Mitigate Risk: Identify churn signals, integration gaps, and potential Card Brand Monitoring Program (CBMP) risks to proactively initiate optimization conversations.
• Drive Value and Adoption: Educate users on fraud and disputes products, drive adoption of high-value features, and identify upsell opportunities
• Cross-Functional Partnership: Collaborate with cross functional teams to support trials, conversions, and joint enablement.
• Voice of the Customer: Act as the internal advocate by routing product feedback, representing user needs in roadmap discussions, and flagging systemic integration issues.
• Operational Leadership: Own reporting and performance metrics, lead internal training, and participate in key customer business reviews (QBRs/EBCs)
任职要求
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
• 5+ years of enterprise relationship management or consulting, with 2+ years embedded in payments fraud, risk management, or disputes at a payments company, bank, or fintech
• Domain Expertise: Proven experience with fraud prevention, chargeback management, and risk operations, including familiarity with fraud patterns, friendly fraud, first-party misuse, and dispute representment
• Product Fluency: Hands-on experience with machine learning-based fraud tools, rule-based fraud engines, or dispute management platforms; familiarity with Stripe Radar is a strong plus
• Executive Presence: Experience presenting fraud and risk performance data to and influencing senior stakeholders across risk, finance, and operations functions
• Operational Rigor: Ability to manage a complex book of business, balancing multiple merchant fraud investigations, dispute escalations, and performance reviews simultaneously
• Ability to navigate data and people to find answers, including interpreting fraud dashboards, dispute analytics, and authorization rate metrics
• Deep fraud and payments risk domain expertise with strong cross-functional instincts.