客户成功经理，Metronome
查看雇主原标题
Customer Success Manager, MetronomeStripe · London
职位信息来自雇主公开的招聘页面。申请前请务必在雇主官网核实详情。
为什么值得关注？
发现指数 42/100，仅依据与该职位一起存储的证据计算。
- 新的雇主官方职位
分数构成
- 时效性 （随职位发布时间变化）+18
- 雇主官方来源+15
- 稀有职位+1
- 公司来源健康度+8
该职位未包含：已披露薪资、远程职位、提及签证担保、提及搬迁、未出现在监控的职位板上。
这些理由来自雇主自己的职位描述与我们核实过的来源检查结果。除了已存储的信号之外，我们不做任何推测。
职位描述
机器翻译我们是谁
关于 Stripe
Stripe 是一个面向企业的金融基础设施平台。数百万家公司——从全球最大的企业到最有抱负的初创公司——都在使用 Stripe 来接受付款、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着，你拥有一个前所未有的机会，在从事你职业生涯中最重要的工作的同时，让全球经济触手可及。
关于团队
Stripe 的客户成功经理最终负责 Stripe 用户的完整售后生命周期，通过你的合作，用户将从他们的投资中获得最大价值，从而在 Stripe 的收入与财务自动化（RFA）产品套件方面实现项目成功、留存和续约。很少有岗位能对公司的增长产生如此直接的影响。
你将做什么
你将成为这些客户值得信赖的顾问，深入了解他们的业务和需求，并帮助他们最大化从 Stripe 获得的价值。该岗位需要与用户账户团队、高级管理人员密切合作，并在组织的多个层级参与产品、支付和技术对话。你将成为用户在内部的倡导者，帮助确保卓越的 Stripe 体验，并收集反馈，以帮助 Stripe 打造下一代以用户为中心的解决方案。如果你天生擅长建立关系和拓展业务，你会热爱这份工作。
职责
• 主导你客户的 RFA 售后参与、留存和增长
岗位职责
您将成为这些客户值得信赖的顾问，深入了解他们的业务和需求，并帮助他们最大化从 Stripe 获得的价值。该职位需要与用户账户团队、高级管理人员紧密合作，并在组织的多个层级参与产品、支付和技术方面的对话。您将成为用户在内部的代言人，帮助确保卓越的 Stripe 体验，并收集反馈，以帮助 Stripe 打造下一代以用户为中心的解决方案。如果您天生擅长建立关系和拓展业务，您会热爱这份工作。
• 与账户团队紧密合作，主导 RFA 售后客户参与、留存和增长
• 支持您所负责账户的扩展——识别机会、推动业务成果、与账户团队合作确保客户成功
• 与客户经理及团队合作，建立并培养与业务、产品、工程、财务和 IT 领域高级管理人员的关系
• 宣传 Stripe 客户成功案例以及客户成功体系和流程
• 清晰阐述并推动客户用例、客户价值和扩展，同时保持值得信赖的客户顾问地位
• 作为客户在支付、账单、税务和发票方面值得信赖的顾问，并向他们介绍我们产品及行业的用途和优势
• 与账户团队协同开展业务回顾，以对齐业务优先级、支付表现、优化机会、Stripe 产品路线图，审查服务满意度，分享使用模式或洞察，揭示问题，提供关于如何优化 Stripe 价值的指导，并识别产品扩展机会
• 在内部利益相关者面前为客户发声。向产品管理、工程、支持、市场和销售团队分享客户反馈和洞察，说明优化 Stripe 用户体验所需的创新和改进
• 推动整体账户健康，包括支付表现、成本优化、产品采用、使用速度、账户续约和增长、推荐以及客户满意度
任职要求
我们正在寻找符合该职位最低要求的人选。如果您符合这些要求，欢迎您申请。优先资格是加分项，而非硬性要求。
最低要求
• 6年以上面向客户岗位的经验，最好是客户成功领域，负责管理大型、全球性和复杂组织的关系，最好有技术产品的相关工作经验
• 必须具备支付和/或金融科技经验
• 出色的高管风范和演示能力，尤其是与多方利益相关者进行面对面会议时
• 有作为顾问、售前、技术客户管理或同等职位取得成功的经历
• 有使用现代 SaaS 计费和开票系统的经验
• 敏锐的商业意识，了解我们用户业务的底层驱动因素和战略
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
查看雇主原文
职位描述
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal specifically in relation to Stripe’s Revenue and Finance Automation (RFA) product suite. Few roles provide such a direct impact on the growth of the company.
What you’ll do
You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.
Responsibilities
• Lead the RFA post-sale engagement, retention, and growth of your cust
岗位职责
You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.
• Lead the RFA post-sale engagement, retention, and growth of your customers partnered closely with Account teams
• Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
• Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team
• Evangelize Stripe customer success stories and customer success systems and processes
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
• Serve as a trusted payments, billing, tax and invoicing advisor to the customer and educate them on the use and benefits of our products and our industry
• Aligned with the account team perform business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
• Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
任职要求
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
• 6+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product
• Payments and/or fintech experience required
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Prior experience working with modern SaaS billing and invoicing systems
• Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses