企业客户成功经理
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Customer Success Manager, EnterpriseStripe · Chicago, IL; Atlanta, GA
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职位描述
机器翻译我们是谁
关于 Stripe
Stripe 是一个面向企业的金融基础设施平台。数百万家公司——从全球最大的企业到最有抱负的初创公司——都在使用 Stripe 来接受付款、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着你拥有一个前所未有的机会，在从事你职业生涯中最重要工作的同时，让全球经济触手可及。
关于团队
Stripe 的客户成功经理（CSM）负责 Stripe 用户的售后生命周期，确保他们实现投资的最大价值。这种合作关系推动用户成功，提高留存和扩展，并支持互利的续约结果。很少有职位能对公司的增长产生如此直接的影响。
你将做什么
我们正在寻找一位积极主动且充满好奇心的专业人士，来管理一组企业客户。CSM 将提供主动式研讨会、业务回顾、支付洞察和思想领导力，帮助用户发展业务。
理想候选人注重细节、一丝不苟，并乐于与客户互动以调查问题并提供洞察。该职位需要与销售、技术客户经理和运营团队密切合作，让客户参与产品、支付和技术方面的对话。
职责
• 与客户经理和技术客户经理密切合作，以支持专注于 Stripe 企业客户优化、留存和增长的售后互动
岗位职责
我们正在寻找一位积极主动且充满好奇心的专业人士，来管理一组企业客户。CSM 将提供主动式研讨会、业务回顾、支付洞察和思想领导力，帮助用户发展业务。
理想候选人注重细节、一丝不苟，并乐于与客户互动以调查问题并提供洞察。该职位需要与销售、技术客户经理和运营团队密切合作，让客户参与产品、支付和技术方面的对话。
• 与客户经理和技术客户经理密切合作，以支持专注于 Stripe 企业客户优化、留存和增长的售后互动
• 管理一组客户，推动整体账户健康度，包括绩效、产品采用、使用速度、账户续约和增长、推荐以及客户满意度
• 作为所管理客户值得信赖的支付和产品顾问，提供支付绩效和行业洞察
• 开展业务回顾，以对齐用户优先级、审查支付绩效指标、分享 Stripe 产品路线图，并就如何优化 Stripe 带来的价值提供指导
• 在内部利益相关者面前为客户发声。向产品管理、工程、支持、市场和销售团队分享客户反馈和洞察，说明优化 Stripe 用户体验所需的创新和改进
• 与客户团队协调，支持账户扩展——识别并呈现机会，以确保客户成功
任职要求
我们正在寻找符合该职位最低要求的人选。如果你符合这些要求，鼓励你申请。优先资格是加分项，而非要求。
最低要求
• 4 年以上面向客户的企业关系管理经验，与大型、全球化和复杂组织合作，并处理技术产品
• 有主导技术对话并说服他人根据需求和解决方案所提供的价值采取行动的良好记录
• 强大的高管风范和演示能力，尤其是在与多个利益相关者进行面对面会议时
• 有达成目标和指标的可靠记录，最好是在销售环境中
• 处理过难缠客户或困难局面，并能展示解决方案
• 有动力和灵活性，能在变化迅速的高增长环境中出色工作
• 有作为顾问、售前、技术客户管理或同等职位取得成功的经历
• 强大的商业判断力，并理解我们用户业务的底层驱动因素和战略
• 有管理大型、复杂项目和计划的良好记录
• 有支付或金融科技环境的先前经验
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.
What you'll do
We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.
The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.
Responsibilities
• Partner closely with account executives and technical account managers to supp
岗位职责
We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.
The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.
• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
• Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap, and provide guidance on how to optimize the value from Stripe
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
• In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful
任职要求
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
• 4+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, working with a technical product
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• Proven track record of achieving targets and goals, preferably in a sales setting
• Has handled difficult customers or situations and can demonstrate resolutions
• The motivation and flexibility to work well in a high-growth environment where things change quickly
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Strong business sense and understanding of underlying drivers and strategy of our user's businesses
• Track record of managing large, complex projects and programs
• Prior experience in a Payments or FinTech environment