客户成功负责人（大中华区）
查看雇主原标题
Customer Success Leader (Greater China)Stripe · 新加坡
职位信息来自雇主公开的招聘页面。申请前请务必在雇主官网核实详情。
为什么值得关注？
发现指数 42/100，仅依据与该职位一起存储的证据计算。
- 新的雇主官方职位
分数构成
- 时效性 （随职位发布时间变化）+18
- 雇主官方来源+15
- 稀有职位+1
- 公司来源健康度+8
该职位未包含：已披露薪资、远程职位、提及签证担保、提及搬迁、未出现在监控的职位板上。
这些理由来自雇主自己的职位描述与我们核实过的来源检查结果。除了已存储的信号之外，我们不做任何推测。
职位描述
机器翻译我们是谁
关于 Stripe
Stripe 是一个面向企业的金融基础设施平台。数百万家公司——从全球最大的企业到最有抱负的初创公司——都在使用 Stripe 来接受付款、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着，你拥有一个前所未有的机会，在从事职业生涯中最重要工作的同时，让全球经济触手可及。
关于团队
我们的用户是我们业务的核心。Stripe 的全球客户成功团队负责管理我们最大、最具战略意义的客户关系，例如 Bytedance、Canva 和 Shopify。在这个经理职位上，你将负责管理一支高绩效的客户成功经理团队，覆盖大中华区。你将领导和辅导团队，帮助他们实现雄心勃勃的目标，同时也会亲力亲为，直接与现有 Stripe 企业客户的高管合作。
我们正在寻找一位自我驱动的人，能够证明自己成功应对过不确定性、在高增长环境中工作，并在有限监督下解决复杂问题。理想候选人将具备
岗位职责
我们正在寻找一位经理，来领导一支高绩效的客户成功经理团队，建立并发展与大中华区最复杂用户的关系。
你将：
• 招聘、培训并领导一支客户成功经理团队
• 帮助推动一种专注于大中华区高增长账户的互动模式。
• 制定团队的长期愿景和战略，并推动关键指标的进展
• 对收入增长负责，管理日常运营，并扩展团队
• 指导、辅导并引导团队发展顾问式和基于解决方案的客户成功及销售技能
• 有效地跨职能协作，推动整个组织塑造 Stripe 的解决方案以满足客户需求
• 激励、鼓舞并促进个人发展，以推动直接下属的职业成长
• 前往大中华区，与我们的用户建立互动和关系。
任职要求
我们正在寻找具备以下条件的人：
• 12 年以上客户成功管理、客户管理或销售经验，其中包含 3-5 年人员管理经验
• 有能力招聘、培训和辅导一支高绩效的客户成功团队
• 有能力通过账户战略方面的战略建议，并作为关键关系的高管赞助人，支持客户成功经理的工作
• 出色的英语和普通话书面及口头表达能力，因为该职位将要求你主要与中国商户合作
• 对 Stripe 的使命展现出热情
加分项：
• 曾在增长阶段的互联网/软件公司工作过
• 支付经验
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
查看雇主原文
职位描述
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Bytedance, Canva, and Shopify. In this manager role you’ll be responsible for a high-performing team of Customer Success Managers covering the Greater China Region. You’ll lead and coach the team, helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with executives at existing enterprise Stripe customers.
We are looking for a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have
岗位职责
We are seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users from the Greater China region.
You will:
• Recruit, train, and lead a team of Customer Success Managers
• Help drive an engagement model focused on high growth accounts in the Greater China region.
• Develop both the long-term vision and strategy for the team and drive progress toward key metrics
• Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
• Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
• Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
• Inspire, motivate, and enable individual development to promote career growth of direct reports
• Travel to Greater China to build interactions and relationships with our users.
任职要求
We’re looking for someone who has:
• 12+ years of customer success management or account management or sales experience with 3-5 years of people management experience
• Ability to hire, train, and coach a high-performance Customer Success team
• Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
• Excellent written and verbal command of English and Mandarin as the position will require you to primarily work with China-based merchants
• Demonstrated passion for Stripe’s mission
Nice to haves:
• Prior experience at a growth stage Internet/software company
• Payments experience