客户服务代表
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Customer Service RepresentativeSGS · Vancouver, BC, 加拿大
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职位描述
机器翻译公司简介 我们是 SGS——全球领先的检验、鉴定、测试和认证公司。我们被公认为可持续发展、质量和诚信的全球标杆。我们的 99,600 名员工运营着由 2,600 个分支机构和实验室组成的网络,携手共创一个更美好、更安全、更互联的世界。
职位描述 工作时间安排:周一至周五(每天 8 小时)。必须能够胜任 3 个轮换班次:主班次为早上 6 点至下午 2 点,偶尔的班次为早上 7 点至下午 3 点或早上 8 点至下午 4 点。
岗位职责
• 接收并处理客户的服务请求 • 为客户准备并提供由 SGS 人员所执行服务的报告、证书和文件。 • 根据销售报价、客户指示和客户档案信息,核对工作说明、方法代码、报告、定价和开票指示。 • 维护档案系统。 • 接收并验证供应商发票,分配代码并准备付款申请;维护应付和应收会计档案。 • 监控应收账款,并在需要时与客户沟通以收取未付账款余额 • 为所执行的服务准备并维护完整、准确的客户档案,以便于查询、支持客户开票和供应商应付款,并确保符合内部/外部审计要求 • 维护工单记录和档案系统 • 根据需要安排员工进行检验(即培训监督、审核) • 接收、检查、分类和标记客户样品;将样品录入 SGS 系统,准备标签,并将样品酌情转送至其他 SGS 实验室或外部非 SGS 实验室作为分包样品,并维护分包文件。
任职要求
• 至少拥有高中文凭或普通教育发展证书(GED)同等学历。 • 拥有受认可的管理或科学专业的大专以上学历者优先。 • 1 - 3 年行政相关岗位的既往工作经验。 • 处理样品和各种设备时具备良好的手眼协调能力。 • 必须运用良好的判断力来识别和解决工作中的问题。遇到困难时,将问题提交给其主管解决。 • 解决常规问题所需的创造力。 • 能够在高(峰值)工作量期间承受压力并良好工作,并平衡高业务量与结果质量之间相互冲突的要求。 • 候选人应熟练使用各类计算机软件(Word、Excel 等) 附加信息
薪资
部分福利亮点: • 80% 覆盖 - 健康、牙科和视力 • 带薪休假 • RRSP 计划资格 SGS 是提供平等机会的雇主,因此我们在所有职位类别中招聘、雇用、培训和晋升人员时,不考虑种族、肤色、宗教、性别、国籍、残疾、年龄、婚姻状况、性取向、性别认同或表达以及原住民身份,或任何其他受法律保护的特征。 为成功完成本工作,个人必须能够在有或没有合理便利的情况下令人满意地履行每项基本职责。上述要求代表了所需知识、技能和/或能力的典型要求。 本职位描述不应被解释为对职责、责任或要求的详尽陈述,而应视为对该工作的总体描述。本文所含任何内容均不限制公司在任何时候分配或重新分配本工作职责和责任的权利。 在招聘过程的每个阶段,均可应合格候选人的请求提供便利。 请注意,申请加拿大职位空缺的候选人应获得在加拿大工作的授权。
以上内容由机器翻译自动生成,可能存在错误;投递前请以雇主原文为准。
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职位描述
Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description Schedule: Monday to Friday (8 hours per day). Must be able to work 3 alternating shifts: Main shift is 6am-2pm and occasional shifts would be 7am-3pm or 8am-4pm.
岗位职责
• Receive and process customer requests for services • Prepare and provide customers with reports, certificates, and documents for the services performed by SGS personnel. • Check work instructions, method code, reporting, pricing and invoicing instructions with respect to sales quotations, client instructions and client profile information. • Maintain filing system. • Receive and validate supplier invoices, assign codes and prepare payment requisitions; maintain payable and receivable accounting files. • Monitor accounts receivable and communicate with customers to collect unpaid account balances when required • Prepare and maintain complete and accurate customer files for services performed to facilitate inquiries, support customer invoicing and vendor payables, and to ensure compliance with both internal/external audit requirements • Maintain job order records and filing systems • Schedule employees for inspections (i.e. train supervisions, audits) as necessary • Receive, inspect, sort, and label client samples; log-in samples to the SGS system, prepare labels and dispatch the samples to Sub-contract samples to other SGS laboratories or external non-SGS laboratories as appropriate and maintain the sub-contract documents.
任职要求
• Minimum of a High School Diploma or a General Educational Development equivalency (GED). • A post secondary education in a recognized administration or science program would be an asset. • 1 - 3 years of previous working experience in an Administrative related role. • Good hand/eye coordination when handling samples & various equipment. • Must use good judgment to identify and resolve problems on the job. When in difficulty refer problems to his/her supervisor for resolution. • of creativity required in solving routine problems. • Able to work well under pressure during high (peak) workloads and balancing conflicting demands of high volume versus the quality of results. • Candidates should be proficient in using various type of computer software (Word, Excel, etc.) Additional Information
薪资
Some benefit highlights: • 80% coverage - Health, Dental and Vision • Paid time off • RRSP Program Eligibility SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time. Accommodations are available on request for qualified candidates during each stage of the recruitment process. Please note that candidates applying for Canadian job openings should be authorized to work in Canada.