客户体验策略经理
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Customer Experience Strategy ManagerSamsara · Remote - US
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发现指数 52/100，仅依据与该职位一起存储的证据计算。
- 新的雇主官方职位
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分数构成
- 时效性 （随职位发布时间变化）+18
- 雇主官方来源+15
- 远程职位+8
- 稀有职位+3
- 公司来源健康度+8
该职位未包含：已披露薪资、提及签证担保、提及搬迁、未出现在监控的职位板上。
这些理由来自雇主自己的职位描述与我们核实过的来源检查结果。除了已存储的信号之外，我们不做任何推测。
职位描述
机器翻译我们是谁
Samsara（NYSE: IOT）是互联运营™云（Connected Operations™ Cloud）的先驱，该平台使依赖实体运营的组织能够利用物联网（IoT）数据，获得可执行的洞察并改善其运营。在 Samsara，我们正在帮助提升支撑全球经济的实体运营的安全性、效率和可持续性。这些行业占全球 GDP 的 40% 以上，是我们星球的基础设施，包括农业、建筑、现场服务、运输和制造业——我们很高兴能帮助它们大规模实现运营的数字化转型。
在 Samsara 工作意味着你将帮助定义实体运营的未来，并加入一个正在塑造一系列激动人心的产品解决方案的团队，包括基于视频的安全、车辆远程信息处理、应用与司机工作流以及设备监控。作为一家近期上市公司的一员，你将拥有自主权和支持，在我们为长期发展而建设的过程中发挥影响力。
关于该职位：
作为客户体验战略团队的关键成员，你将推进我们的使命：在客户的端到端旅程中提供卓越体验。你将通过以 AI 为先的方法解决问题，从 CX 视角引领 AI 转型来实现这一目标。该职位直接向 CX 战略负责人汇报，并将与组织内各领导者密切合作。
你将带着紧迫感和速度行动，从概念到原型再到开发和推广，快速循环推进。你首先且最重要的是建设者，并将与工程团队合作，将业务机会转化为工具和工作流，使业务能够以更高标准交付。你理解 AI 正在改变公司倾听、理解客户反馈并据此采取行动的方式，并且你很高兴将这种思考付诸实践。
这是一个远程职位，面向居住在加拿大和美国的候选人开放，但旧金山湾区都会区、纽约市都会区和华盛顿特区都会区除外。
如果你符合以下情况，就应该申请：
• 你想影响支撑我们世界的行业：你的努力将产生现实世界的影响——帮助维持电力供应、将食品送入杂货店、减少排放，最重要的是，确保工人安全回家。
• 你是自己职业生涯的建筑师：如果你投入努力，这个职位不会是你在 Samsara 的最后一个职位。我们为员工的成功做好准备，并建立了一种鼓励快速职业发展、在超高速增长环境中提供无数实验和精进技艺机会的文化。
• 我们的机会让你充满动力：我们要将全球经济中的大型行业数字化的愿景，需要你全神贯注并尽最大努力，为客户提出富有创意且雄心勃勃的想法。
• 你想与最优秀的人共事：在 Samsara，我们一起获胜、一起庆祝、互相支持。你将置身于一支高水准团队之中，他们会鼓励你做到最好。
在这个职位中，你将：
• 构建世界一流的客户倾听基础设施。设计并领导新的和新兴的客户之声（VoC）项目，为组织提供可执行的客户体验洞察。利用 AI 帮助从周期性快照转向更持续、实时的客户情绪。
• 与职能利益相关方（例如支持、客户成功、销售）合作，发现并优先处理机会，以利用 AI 的力量实现更好的客户体验。这可能表现为工作流自动化，或一个全新的增值职能。
• 使用 LLM、基于提示的工作流、智能体框架以及低代码/无代码自动化平台，快速制作 AI 驱动解决方案的原型。根据试点群体的真实用户反馈迭代原型，在交接前完善方法。
• 与工程团队合作，将已验证的原型
岗位职责
作为客户体验战略团队的关键成员，你将推进我们的使命：在客户的端到端旅程中提供卓越体验。你将通过以 AI 为先的方法解决问题，从 CX 视角引领 AI 转型来实现这一目标。该职位直接向 CX 战略负责人汇报，并将与组织内各领导者密切合作。
你将带着紧迫感和速度行动，从概念到原型再到开发和推广，快速循环推进。你首先且最重要的是建设者，并将与工程团队合作，将业务机会转化为工具和工作流，使业务能够以更高标准交付。你理解 AI 正在改变公司倾听、理解客户反馈并据此采取行动的方式，并且你很高兴将这种思考付诸实践。
这是一个远程职位，面向居住在加拿大和美国的候选人开放，但旧金山湾区都会区、纽约市都会区和华盛顿特区都会区除外。
如果你符合以下情况，就应该申请：
• 你想影响支撑我们世界的行业：你的努力将产生现实世界的影响——帮助维持电力供应、将食品送入杂货店、减少排放，最重要的是，确保工人安全回家。
• 你是自己职业生涯的建筑师：如果你投入努力，这个职位不会是你在 Samsara 的最后一个职位。我们为员工的成功做好准备，并建立了一种鼓励快速职业发展、在超高速增长环境中提供无数实验和精进技艺机会的文化。
• 我们的机会让你充满动力：我们要将全球经济中的大型行业数字化的愿景，需要你全神贯注并尽最大努力，为客户提出富有创意且雄心勃勃的想法。
• 你想与最优秀的人共事：在 Samsara，我们一起获胜、一起庆祝、互相支持。你将置身于一支高水准团队之中，他们会鼓励你做到最好。
在这个职位中，你将：
• 构建世界一流的客户倾听基础设施。设计并领导新的和新兴的客户之声（VoC）项目，为组织提供可执行的客户体验洞察。利用 AI 帮助从周期性快照转向更持续、实时的客户情绪。
• 与职能利益相关方（例如支持、客户成功、销售）合作，发现并优先处理机会，以利用 AI 的力量实现更好的客户体验。这可能表现为工作流自动化，或一个全新的增值职能。
• 使用 LLM、基于提示的工作流、智能体框架以及低代码/无代码自动化平台，快速制作 AI 驱动解决方案的原型。根据试点群体的真实用户反馈迭代原型，在交接前完善方法。
• 与工程团队合作，将已验证的原型转化为生产级构建。编写清晰的需求，定义数据和集成需求，确保产品符合数据安全和合规标准，并在发布后衡量生产力、效率或 ROI 影响。
• 成为 AI 思想领袖。持续了解行业领先趋势、技术和最佳实践——包括客户智能中新兴的 AI 应用——并将其引入 Samsara，以在客户体验项目和方法上持续保持一流水平。
• 在我们全球扩张并进入新办公室的过程中，倡导、示范并践行 Samsara 的文化原则（专注于客户成功、为长期而建设、采用成长型思维、包容、团队共赢）。
该职位的最低要求：
• 5 年以上运营、业务分析、流程改进、产品运营或类似的复合型建设者/运营者职位经验
• 已证明的亲手使用 AI 工具进行构建的经验——而不仅仅是使用它们：提示工程、基于 LLM 的工作流、智能体框架（例如 LangChain、CrewAI）或低代码/无代码自动化平台（例如 Zapier、Make、Retool）。
• 强大的工作流/流程分析能力——能够发现最高杠杆的自动化机会，并围绕这些机会重新设计流程。
• 能够在需求不完整的情况下快速制作原型，然后根据真实反馈迭代，而不是等待完整规格说明。
• 能够将业务问题转化为可构建的 AI 用例，并编写足够清晰的需求，使工程合作伙伴能够据此构建。
• 强大的利益相关方管理和沟通能力——能够培训非技术用户并推动其采用。
• 在快节奏环境中如鱼得水。能够同时管理多个项目。
• 出差：能够每季度前往客户现场一次（每次行程 1-2 天），以第一手了解客户运营。
理想候选人还具备：
• 基本 Python/脚本能力
任职要求
• 熟悉 AI 系统的数据治理或安全考量
• 具有客户洞察、实验管理或 VoC 项目经验，例如 NPS 和 CSAT 调查、定性访谈或市场研究
• 具有运行统计分析，或基于客户体验数据的流失和预测模型的经验
该职位全职员工的年度基本薪资范围如下。请注意，所提供的基本薪资可能因你居住的城市、与工作相关的知识、技能和经验等因素而有所不同。请在下方进一步了解我们的总薪酬和福利。
年度基本薪资 $106,802 — $161,550 USD
薪资
在Samsara，我们为那些推动全球经济运转的人们而构建。我们想要的是主人翁，而不是乘客，因此我们的奖励旨在激励高影响力的建设者。我们的薪酬计划通过基本工资、基于绩效的奖金/浮动薪酬以及高增长上市公司中的股权（适用于符合条件的职位）相结合，提供高于市场水平的总薪酬。我们为顶尖绩效者提供有意义的薪酬差异化，他们有机会获得高于市场的薪酬，随着时间的推移可能超越更广泛的市场。
除了薪酬之外，我们还提供实现长期成功的基础：灵活的、由员工主导的远程模式、专业发展津贴、全面的健康和育儿假计划等。如果你准备好为长期而构建并掌控结果，你的旅程从这里开始。
灵活工作
在Samsara，我们采用灵活的工作模式，以满足团队多样化的需求。我们的办公室对那些喜欢现场工作的人开放，我们也支持与我们的运营要求相符的远程工作。对于某些职位，靠近我们的某个办公室或位于特定地理区域内对于促进协作、获取资源或与我们的服务区域保持一致很重要。在这些情况下，职位描述将明确说明任何工作地点要求。我们的目标是确保我们团队的所有成员都能有效贡献，无论他们是现场工作、混合模式还是完全远程。所有录用通知均取决于个人能否获得并维持在公司及指定工作地点（如适用）合法工作的权利。
在Samsara的归属感
在Samsara，我们欢迎所有人，无论其背景如何。所有合格申请人将获得就业考虑，不因种族、肤色、宗教、国籍、性别、性别认同、性取向、受保护的退伍军人身份、残疾、年龄以及法律保护的其他特征而受到歧视。我们依靠团队成员的独特方法来帮助我们解决复杂问题，并希望确保Samsara是一个来自各种背景的人都能产生影响的地方。
便利安排
Samsara是一个包容的工作环境，我们致力于确保合格的残疾人士在就业方面享有平等机会。如果你在整个招聘过程中需要任何合理的便利安排，请发送电子邮件至accessibleinterviewing@samsara.com或点击此处。
我们对真实性的承诺
我们使用Tofu，一种欺诈检测工具，来验证申请的真实性并防止身份欺诈。这确保我们与真实的人建立联系，并使我们能够优先考虑真正的候选人。请参阅Samsara的候选人隐私声明以获取更多信息。
欺诈性就业机会
Samsara已知晓涉及虚假面试和录用通知的诈骗。请注意，我们在招聘过程的任何阶段都不会向申请人收取费用。关于你申请的唯一官方沟通将仅来自以@samsara.com、@us-greenhouse-mail.io或@mail3.guide.co结尾的电子邮件。有关欺诈性就业机会的更多信息，请访问我们的博客文章此处。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
查看雇主原文
职位描述
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
As a critical member of the Customer Experience Strategy team, you will be advancing our mission of delivering a superior experience throughout the customers' end-to-end journey. You will do this by bringing an AI forward approach to problem solving, leading an AI transformation from a CX lens. This role reports directly to the Head of CX Strategy and will collaborate closely with leaders across the organization.
You will move with urgency and speed, running rapid cycles from concept to prototype to development and rollout. You are first and foremost a builder, and will partner with the engineering team to translate business opportunities into tools and workflows that equip the business to deliver at a higher standard. You understand that AI is changing how companies listen to, understand, and act on customer feedback, and you're excited to bring that thinking into practice.
This is a remote position open to candidates residing in Canada and the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
You should apply if:
• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
In this role, you will:
• Build a world-class customer listening infrastructure. Design and lead new and emerging Voice of Customer (VoC) programs that give the organization actionable customer experience insights. Use AI to help move beyond periodic snapshots toward more continuous, real-time, customer sentiment.
• Partner with functional stakeholders (e.g., Support, Customer Success, Sales) to surface and prioritize opportunities to harness the power of AI to achieve better customer experience. This may look like workflow automation, or a completely new value-add function.
• Rapidly prototype AI-powered solutions, using LLMs, prompt-based workflows, agent frameworks, and low-code/no-code automation platforms. Iterate prototypes based on real user feedback from pilot groups, refining the approach before handoff.
• Partner with Engineering teams to translate validated prototype
岗位职责
As a critical member of the Customer Experience Strategy team, you will be advancing our mission of delivering a superior experience throughout the customers' end-to-end journey. You will do this by bringing an AI forward approach to problem solving, leading an AI transformation from a CX lens. This role reports directly to the Head of CX Strategy and will collaborate closely with leaders across the organization.
You will move with urgency and speed, running rapid cycles from concept to prototype to development and rollout. You are first and foremost a builder, and will partner with the engineering team to translate business opportunities into tools and workflows that equip the business to deliver at a higher standard. You understand that AI is changing how companies listen to, understand, and act on customer feedback, and you're excited to bring that thinking into practice.
This is a remote position open to candidates residing in Canada and the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
You should apply if:
• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
In this role, you will:
• Build a world-class customer listening infrastructure. Design and lead new and emerging Voice of Customer (VoC) programs that give the organization actionable customer experience insights. Use AI to help move beyond periodic snapshots toward more continuous, real-time, customer sentiment.
• Partner with functional stakeholders (e.g., Support, Customer Success, Sales) to surface and prioritize opportunities to harness the power of AI to achieve better customer experience. This may look like workflow automation, or a completely new value-add function.
• Rapidly prototype AI-powered solutions, using LLMs, prompt-based workflows, agent frameworks, and low-code/no-code automation platforms. Iterate prototypes based on real user feedback from pilot groups, refining the approach before handoff.
• Partner with Engineering teams to translate validated prototypes into production-grade builds. Write clear requirements, define data and integration needs, ensuring the product meets data security and compliance standards, and measure productivity, efficiency, or ROI impact post launch.
• Be an AI thought leader. Stay current on industry leading trends, technologies, and best practices — including emerging AI applications in customer intelligence — to Samsara to continually stay best in class on customer experience programs and approaches.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Minimum requirements for the role:
• 5+ years operations, business analysis, process improvement, product operations, or a similar hybrid builder/operator role
• Demonstrated hands-on experience building with AI tools — not just using them: prompt engineering, LLM-based workflows, agent frameworks (e.g., LangChain, CrewAI), or low-code/no-code automation platforms (e.g., Zapier, Make, Retool).
• Strong workflow/process analysis skills — able to spot the highest-leverage automation opportunities and redesign a process around them.
• Comfortable prototyping fast with incomplete requirements, then iterating from real feedback rather than waiting for a full spec.
• Able to translate a business problem into a buildable AI use case, and to write requirements clear enough for an engineering partner to build from.
• Strong stakeholder management and communication skills — able to train and drive adoption among non-technical users.
• Flourishes in a fast-paced environment. Comfortable managing multiple projects simultaneously.
• Travel: Comfort traveling to customer sites once a quarter (1-2 days per trip) to gain first-hand understanding of customer operations.
An ideal candidate also has:
• Basic Python/scripting ability
任职要求
• Familiarity with data governance or security considerations for AI systems
• Experience with customer insight, experiment management, or VoC programs such as NPS and CSAT surveys, qualitative interviews, or market research
• Experience running statistical analysis, or churn and predictive models based on customer experience data
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Annual Base Salary $106,802 — $161,550 USD
薪资
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu , a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here .