Customer Experience Representative, Executive Office
Robinhood · Chicago, IL; Denver, CO; Westlake, TX · From 401
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Why this job?
Discovery score 59/100, built only from evidence stored with this listing.
- New official employer listing
- Salary disclosed
Score components
- Recency (moves as the posting ages)+18
- Official employer source+15
- Salary disclosed+15
- Rare role+3
- Company source health+8
Not present on this posting: Remote position、Visa sponsorship mentioned、Relocation mentioned、Not found on monitored job boards.
Reasons come from the employer's own posting and our verified source checks. Nothing here is inferred beyond those stored signals.
Job description
Join us in building the future of finance.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
Responsibilities
• Resolve customer escalations across support channels
• Investigate and resolve complex customer issues, including cases escalated by leadership, regulatory bodies, or high-profile customers.
• Partner with Compliance, Legal, and senior leadership to provide case summaries, risk assessments, and resolution outcomes.
• Conduct root cause analysis to identify drivers of poor customer experiences and recommend improvements.
• De-escalate sensitive customer situations while maintaining a high standard of professionalism and empathy.
• Manage and resolve high-visibility customer cases originating from social media and public platforms, ensuring timely responses, thoughtful engagement, and coordinated resolutions that protect the customer experience and Robinhood’s brand.
What you bring
• FINRA Series 7 and 63 licenses required
• 2+ years of customer support or service experience in financial services
• FINRA Series 3 and Series 66 are preferred and must be obtained within a certain amount of days of employment if not already held.
• Strong analytical and investigative skills with the ability to resolve complex issues independently
Requirements
• Strong ownership, judgment, and ability to adapt to changing priorities
• Exceptional written and verbal communication skills, with the ability to clearly explain complex issues, deliver thoughtful updates, and engage professionally with customers, executives, and cross-functional partners.
Benefits
• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Salary
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $34 — $40 USD
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $34 — $40 USD
Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $33.15 — $39 USD
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.