消费者运营，项目经理
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Consumer Operations, Program ManagerStripe · New York, NY · $150k – $211k
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发现指数 57/100，仅依据与该职位一起存储的证据计算。
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分数构成
- 时效性 （随职位发布时间变化）+18
- 雇主官方来源+15
- 已披露薪资+15
- 稀有职位+1
- 公司来源健康度+8
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职位描述
机器翻译消费者运营，项目经理 - Stripe, LLC - 纽约州纽约市
岗位职责
• 领导或与跨职能团队合作，包括产品、工程、法律、合规、支持、运营技术和供应商管理，为新Link/Crypto入金产品、功能和实验定义运营需求。
• 与产品和工程团队合作，设计和实施支持运营工作流所需的基础设施和工具。
• 在产品开发讨论中代表用户利益，倡导改善消费者体验的解决方案。
• 制定客户支持策略并实施工具，以增强用户的自助服务选项。
• 确保运营流程和产品功能符合适用的当地法律、法规和消费者保护要求。
• 监控和分析运营指标，推动持续改进以实现关键绩效目标，如消费者满意度、联系率和服务水平协议（SLA）。
任职要求
最低要求
必须拥有商业、管理、经济学或相关领域的学士学位或外国同等学历，以及5年学士后运营方面的渐进式经验。还必须具备以下各项：
• 5年使用SQL提取数据、创建查询和分析大型数据集的经验。
• 4年领导大型跨职能项目的端到端执行经验，以改善用户和支持专家体验及运营效率。
• 1年设计和执行新功能、系统更新和流程变更的全面测试用例的经验。
• 1年协调最终用户、支持团队和产品团队之间反馈循环的经验。
• 1年编写产品需求文档（PRD）和业务需求文档（BRD）的经验，以及将运营需求转化为技术需求的能力。
• 1年使用CRM和支持平台的经验，包括Salesforce、Case Studio和CRV，包括设计和实施自动化、工作流和路由逻辑，以减少支持代理的手动任务。
薪资
此薪资范围代表该职位的基本薪资范围，任何销售佣金/销售奖金目标（如适用）将额外于基本薪资。
每周40小时
允许50%远程办公
多个职位空缺。
该职位的额外福利可能包括：股权、公司奖金或销售佣金/奖金；401(k)计划；医疗、牙科和视力福利；以及健康津贴。NY33 #LI-DNI
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Consumer Operations, Program Manager - Stripe, LLC - New York, NY
岗位职责
• Lead or collaborate with cross-functional teams, including Product, Engineering, Legal, Compliance, Support, Operations Technology, and Vendor Management, to define operational requirements for new Link/Crypto onramp products, features, and experiments.
• Partner with Product and Engineering teams to design and implement the infrastructure and tools needed to support operational workflows.
• Represent the interests of users in product development discussions and advocate for solutions that improve the consumer experience.
• Develop customer support strategies and implement tools to enhance self-service options for users.
• Ensure operational processes and product features comply with applicable local laws, regulations, and consumer protection requirements.
• Monitor and analyze operational metrics, driving continuous improvements to meet key performance objectives, such as consumer satisfaction, contact rate, and service-level agreements (SLAs).
任职要求
Minimum requirements
Must have a Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 5 years of post bachelor's progressive experience in Operations. Must also have each of the following:
• 5 years experience pulling data, creating queries and analyzing large datasets using SQL.
• 4 years experience leading end-to-end execution of large, cross-functional projects to improve user and Support Specialist experience and operational efficiency.
• 1 year of experience with designing and executing comprehensive test cases for new features, system updates, and process changes.
• 1 year experience coordinating feedback loops between end users, support teams and product teams.
• 1 year experience writing Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs) and the ability to translate operational needs into technical requirements.
• 1 year experience with CRM and support platforms including Salesforce, Case Studio, and CRV, including designing and implementing automations, workflows, and routing logic to reduce manual tasks for Support agents.
薪资
This salary range represents the base salary range for the role and any sales commissions /sales bonuses targets, if applicable, would be in addition to the base salary.
40 hrs/week
50% Telecommuting permitted
Multiple Positions Available.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY33 #LI-DNI