客户成功负责人

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About the Revenue team

The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products.

Affirm is building the next generation of honest, transparent financial products—and partnering with leading merchants globally to drive responsible growth. In this role, you’ll have meaningful ownership, high visibility, and the opportunity to shape how Affirm scales internationally through our most strategic relationships in Canada.

We are looking for a strategic, experienced Client Success Lead to manage a portfolio of our enterprise and longtail accounts in Canada. As part of the Client Success team, you will partner with retail merchants to align program direction, build internal advocacy for Affirm, and drive product adoption. You will achieve key success metrics by understanding merchant priorities, influencing senior stakeholders, and orchestrating cross-functional teams.

This position is a high-profile, merchant-facing role requiring outstanding relationship management, executive presence, and program management skills to guide merchants successfully from launch to operationalization and accelerated growth.

• Lead and manage a portfolio of Enterprise and SMB merchant accounts to develop long-term business relationships and ensure attainment to growth goals

• Define and drive the strategic vision for the portfolio—aligning joint priorities to Affirm’s broader goals, influencing senior stakeholders on both sides, building scaled management frameworks

• Develop sophisticated account plans - build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions

• Lead commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities.

• Analyze partner performance and recommend programs to increase adoption, improve performance, and expand into new use cases.

• Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results.

• Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes.

What We Look For

• 5+ years of B2B client-facing experience; preferably in a tech or fintech environment.

• Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level.

• Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail.

• Strong written and verbal communication (e.g. proposals, memos, e-mails, presenting); concise, structured, and credible with the ability to influence senior stakeholders and executive audiences.

• Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders.

•

• Ability to adapt quickly to changing priorities, take initiative, and go beyond defined responsibilities to drive success of projects and the broader team.

• Ability to craft compelling value propositions, deliver persuasive presentations, and drive engagement with stakeholders to achieve business objectives.

• Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred.

• Comfortable using Salesforce, AI, and BI tools.

• Bilingual French and English is a plus

Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.

• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.

• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.

• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.

We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.

For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

Equity Grade - 5

Employees new to Affirm typically come in at the start of the pay range . Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

CAN On Target Earnings (OTE) per year: $103,750 - $153,750

This posting is for an existing vacancy.

#LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.