业务运营经理
查看雇主原标题
Business Operations ManagerTide · Berlin, 德国
职位信息来自雇主公开的招聘页面。申请前请务必在雇主官网核实详情。
为什么值得关注？
发现指数 42/100，仅依据与该职位一起存储的证据计算。
- 新的雇主官方职位
分数构成
- 时效性 （随职位发布时间变化）+18
- 雇主官方来源+15
- 稀有职位+1
- 公司来源健康度+8
该职位未包含：已披露薪资、远程职位、提及签证担保、提及搬迁、未出现在监控的职位板上。
这些理由来自雇主自己的职位描述与我们核实过的来源检查结果。除了已存储的信号之外，我们不做任何推测。
职位描述
机器翻译关于 TIDE
在 Tide，我们帮助中小企业节省经营业务的时间和金钱，不仅提供企业账户及相关银行服务，还提供一套全面、高度可用且互联的行政解决方案，涵盖从开票到会计的各项事务。
Tide 正在变革小企业银行市场，目前在全球范围内为英国、印度、德国和法国的超过 200 万名会员提供支持。
借助先进技术，所有解决方案都围绕中小企业的需求而设计。凭借快速入驻、低费用和创新功能，我们致力于做出数据驱动的决策，以服务于我们的使命：帮助中小企业节省时间和金钱，让他们能够重新专注于自己热爱的事业。
Tide 事实：
• Tide 面向英国、印度、德国和法国的中小企业提供服务
• 超过 200 万名会员：英国 900,000 名，印度 1,100,000 名，且仍在快速增长
• 融资总额超过 3 亿美元
• 全球拥有超过 2,800 名 Tideans
• 连续三年获得 Great Place to Work 认证，并在 2026 年跻身印度银行业、金融服务和保险业最佳工作场所 50 强
• 我们在伦敦市中心设有办公室，在保加利亚索菲亚设有会员支持和技术中心，在塞尔维亚、罗马尼亚、立陶宛和海得拉巴设有技术中心，并在古尔冈、新德里、柏林、巴黎和卢森堡设有办公室
岗位职责
• 作为高级平台运营专员，您将成为 Tide 中小企业贷款平台的运营支柱，以及我们销售、产品和工程团队之间的桥梁。我们的平台致力于为业务所有者匹配最适合其融资申请的贷款机构，而其表现取决于背后的集成能否可靠运行并有效转化。
• 您将负责平台驱动的收入以及与该平台集成的贷款机构之间的关系。这意味着您要比任何人都更了解我们的转化数据，发现平台在何处流失价值，并将这些洞察转化为推动收入增长和改善客户体验的产品变更与新举措。这也意味着您要负责运营细节——每月收入对账、事件响应，以及领导层赖以决策的报告。
您的职责包括：
• 收入负责：您负责平台驱动收入的表现，并在我们实现收入目标的过程中发挥关键作用。
• 贷款机构关系管理：您与合作伙伴团队紧密合作，管理与平台集成贷款机构的日常关系，并与他们合作改善转化、决策和放款表现。
• 平台改进：您识别任何需要重点关注的领域，构建变革依据，并与产品和工程团队合作，将这些想法转化为已交付的改进。
• 收入对账：您支持所有平台和销售收入的每月对账，确保准确性，并与贷款机构和财务团队解决差异。
• 报告与洞察：您通过我们的 Salesforce CRM 向商务团队和高级利益相关者报告并展示平台表现，清晰说明推动这些数字的因素。
• 仪表盘与跟踪：您构建有效的仪表盘和绩效跟踪工具，用于指导业务决策，而不仅仅是描述过去。
• 流程优化：您识别并实施流程改进，以提高运营效率和转化率。
• 事件管理与解决：您监控、诊断并排查复杂的平台问题，与产品和工程团队一起推动问题解决，并支持事后复盘和根本原因分析。
• 跨职能协作：您与销售、产品、工程、合作伙伴、财务和会员支持团队紧密合作，确保平台在商业和运营方面保持健康。
我们正在寻找：
• 至少 4 年平台运营、收入运营或业务运营岗位经验，最好是在金融服务、贷款或金融科技领域。
• 出色的 Salesforce CRM 技能——您能够构建报告和仪表盘，理解底层数据模型，并在无需等待他人的情况下维护数据质量。
• 有直接与产品和工程团队合作的经验：撰写清晰的需求、确定优先级，并对集成和 API 在实际中的表现有基本理解。
• 能够自如地诊断和排查运营及技术问题，并主导或支持根本原因分析。
• 高度擅长数字和分析，注重细节——对账准确性在这个岗位中至关重要。
• 出色的沟通能力，能够以同等的可信度影响贷款机构、内部利益相关者和高级领导层。
• 必须精通德语和英语。
• 积极主动、自我驱动的工作方式，始终从目标出发倒推，以确保有效实施。
• 强大的问题解决能力，以及在模糊性和相互竞争的优先事项中有效工作的能力。
您将获得：
• DeutschlandTicket
• Urban Sports Club Membership M
• 每年 25 天带薪假期
• 额外 3 天带薪休假，用于志愿工作或进修
• 我们通过专项预算投资您的职业发展
• 延长育儿假
• 4 周学术休假（任职满 3 年后）
• 通过 Plumm 提供心理健康支持
• 一次性居家办公预算
TIDEAN 工作方式
在 Tide，我们倡导灵活办公模式，支持现场办公和远程办公，以满足不同团队的具体需求。
虽然支持远程办公，但我们相信面对面互动在培养团队精神和协作方面的力量。我们的办公室被设计为创新和团队建设的中心，我们鼓励定期线下聚会，以培养强烈的社区归属感。 TIDE 是每个人的地方
在 Tide，我们相信只有让我们的差异丰富我们的文化，我们才能成功。我们的 Tideans 来自不同的背景和经验水平。我们一视同仁地看待每个人，不论其种族、宗教、性取向、性别认同、家庭或父母身份、国籍、退伍军人身份、神经多样性或残障状况。我们庆祝员工队伍的多样性，将其视为我们成功的基石。我们对广泛思想和背景的承诺，使我们能够打造与会员多样化需求和生活方式产生共鸣的产品。
我们是一个团队，并营造透明和包容的环境，让每个人的声音都被听见。
在 Tide，我们因多样性而蓬勃发展，拥抱各种背景和经验。我们欢迎所有人，不论种族、宗教、性取向、性别认同或残障状况。我们的包容文化是我们成功的关键，帮助我们打造满足会员多样化需求的产品。我们是一个团队，致力于透明，并确保每个人的声音都被听见。
免责声明
我们注意到，有个人或机构虚假声称代表 Tide，并就职位机会联系候选人。请注意：
• Tide 在招聘过程的任何阶段都不会收取任何费用。
• 所有官方 Tide 职位机会仅发布在我们的招聘页面上，申请应通过该渠道提交。
• 来自 Tide 的沟通只会来自官方的 @tide .co 电子邮件地址。
• Tide 不会在未经事先正式合作的情况下与机构或招聘人员合作，我们也不授权第三方代表我们发出录用通知。
如果有人冒充 Tide 联系您或要求付款，请将其视为欺诈，并立即通过 talent@tide.co 向我们举报。 您的安全和信任对我们很重要，我们致力于确保公平透明的招聘流程。
Tide 利用 AI 来提升我们的招聘体验。您可以在我们的 AI 政策中进一步了解我们如何在招聘过程中使用 AI。
您的个人数据将由 Tide 为招聘目的处理，并遵循 Tide 的招聘隐私声明。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
查看雇主原文
职位描述
A BOUT TIDE
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide facts:
• Tide is available for UK, Indian, German and French SMEs
• Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
• Over $300 million raised in funding
• Over 2,800 Tideans globally
• Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
岗位职责
• As a Senior Platform Operations Specialist, you will be the operational backbone of Tide's SME loan platform and the bridge between our sales, product, and engineering teams. Our platform works to match business owners with the most appropriate lenders for their finance applications, and its performance depends on the integrations behind it working reliably and converting effectively.
• You will own platform-driven revenue and the relationships with the lenders integrated into it. That means knowing our conversion numbers better than anyone, spotting where the platform is leaking value, and turning that insight into product changes and new initiatives that grow revenue and improve the customer experience. It also means owning the operational detail - monthly revenue reconciliation, incident response, and the reporting that leadership relies on to make decisions.
YOUR RESPONSIBILITIES INCLUDE:
• Revenue Ownership: You own the performance of platform-driven revenue and will play a key role in us achieving the revenue target.
• Lender Relationship Management: You work hand-in-hand with the partnerships team to manage day-to-day relationships with the lenders integrated with the platform and work with them to improve conversion, decisioning and payout performance.
• Platform Improvement: You identify any areas of focus, build the case for change, and work with Product and Engineering to turn those ideas into shipped improvements.
• Revenue Reconciliation: You support the monthly reconciliation of all platform and sales revenue, ensuring accuracy and resolving discrepancies with lenders and Finance.
• Reporting and Insight: You report and present platform performance from our Salesforce CRM to the commercial team and senior stakeholders, with a clear view of what is driving the numbers.
• Dashboards and Tracking: You build effective dashboards and performance tracking tools that guide business decisions rather than just describe the past.
• Process Optimisation: You identify and implement process improvements that increase operational efficiency and conversion rates.
• Incident Management and Resolution: You monitor, diagnose and troubleshoot complex platform issues, drive them to resolution with Product and Engineering, and support post-incident reviews and root cause analysis.
• Cross-functional Collaboration: You work closely with Sales, Product, Engineering, Partnerships, Finance and Member Support to keep the platform commercially and operationally healthy.
WHAT WE ARE LOOKING FOR:
• At least 4 years of experience in a platform operations, revenue operations or business operations role, ideally within financial services, lending or fintech.
• Strong Salesforce CRM skills - you can build reports and dashboards, understand the underlying data model, and maintain data quality without waiting for someone else to do it.
• Experience working directly with Product and Engineering teams: writing clear requirements, prioritising, and a basic understanding of how integrations and APIs behave in practice.
• Comfortable diagnosing and troubleshooting operational and technical issues, and running or supporting root cause analysis.
• Highly numerate and analytical, with strong attention to detail - reconciliation accuracy matters in this role.
• Excellent communication skills, able to influence lenders, internal stakeholders and senior leadership with equal credibility.
• Fluent German and English are a must.
• A proactive, self-motivated approach, always working backwards from the goal to ensure effective implementation.
• Strong problem-solving skills and the ability to work effectively through ambiguity and competing priorities.
WHAT YOU’LL GET IN RETURN:
• DeutschlandTicket
• Urban Sports Club Membership M
• 25 days paid vacation per year
• Additional 3 days paid leave for voluntary work or further education
• We invest in your professional development with a dedicated budget
• Extended parental leave
• 4 weeks sabbatical (after 3 years of tenure)
• Mental health support through Plumm
• One-time home office budget
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
Disclaimer
It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:
• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide .co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy .
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .