亚太区客户支持专员
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APAC Customer Support AgentTeamtailor · Sydney, Oceania, AU · A$5k – A$7k
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发现指数 59/100，仅依据与该职位一起存储的证据计算。
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分数构成
- 时效性 （随职位发布时间变化）+18
- 雇主官方来源+15
- 已披露薪资+15
- 稀有职位+3
- 公司来源健康度+8
该职位未包含：远程职位、提及签证担保、提及搬迁、未出现在监控的职位板上。
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职位描述
机器翻译加入我们，共同塑造未来！ Teamtailor 是一个全球性的雇主品牌与 ATS SaaS 平台，被超过 13,000 家公司使用，拥有 250,000 名用户，覆盖全球 90 个国家/地区。🌍 在 Teamtailor 工作意味着加入一家充满活力、节奏快速的科技公司，重视影响力与责任。我们的工作环境营造了一种氛围，让每个人都能为公司的成长做出有意义的贡献。🎉🥳 打造一支拥有广泛经验、技能和背景的多元化团队，一直是 Teamtailor 使命的核心，如今依然是我们的优势。我们欢迎所有认同我们愿景、并致力于为我们的共同成功做出贡献的人。加入我们，帮助公司与人们以更有意义的方式沟通，共同做出改变人生的决定。👫 我们正在扩大在大洋洲的客户支持团队，正在寻找一位准备好承担责任、并确保该地区客户获得我们闻名遐迩的世界级支持的人。如果你热爱解决问题、与人建立联系，并塑造新事物，这就是你的机会：把一个区域打造成属于你的舞台，并在 HR 科技领域最令人兴奋、增长最快的公司之一中发展你的职业生涯。💡
岗位职责
你将成为客户支持团队的一员，该团队是我们澳大利亚客户的首选联系人，帮助他们充分利用 Teamtailor，并确保他们始终满意而归。你将通过实时聊天、电子邮件以及偶尔的外呼电话，为用户排查问题、提供指导和支持。你还将与我们的全球支持、产品和技术团队紧密合作，确保澳大利亚客户的声音被清晰、响亮地听到。这是一个在经验丰富、支持有力的全球团队支持下，打造并发展有意义事业的机会。🧩 • 💬 提供快速、友好的聊天和电子邮件支持（聊天是我们的主要渠道，我们使用 Intercom）
• 🧠 排查问题，并与我们的技术和产品团队合作解决这些问题
• 📢 分享来自澳大利亚地区的客户洞察和反馈
• 🐛 识别并报告 bug，并在此过程中让客户随时了解进展
• 📚 创建有用的指南和自助服务内容
• 🤝 跨时区建立牢固的内部和外部关系
我们正在寻找这样的人： • 💡 拥有扎实的客户支持背景（有 SaaS 经验者加分）
• 🌏 以主人翁精神为动力，并希望塑造一个不断增长的区域
• 🔍 具备分析能力、好奇心强，并能自信地使用技术工具
• 🧠 优秀的沟通者，能够自如地远程工作和跨职能协作
• ❤️ 热衷于帮助他人并创造出色的客户体验
福利待遇
• 🏖 25 天带薪假期
• 🧘♀️ 健康的工作与生活平衡
• 📚 大量成长机会（领导力、专业化，或两者兼有！）
• 💻 全套入门装备，MacBook、iPhone 和 Teamtailor 周边
• 🎉 一个支持你的全球团队，在每一步都为你保驾护航
• ✈️ 我们每年为期 4 天的公司旅行，前往一个秘密的欧洲目的地，全部费用由 Teamtailor 承担。
🌟 如果这听起来像你，你知道该怎么做。😉 🌈
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Join us to shape the future! Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users, and available in 90 countries worldwide. 🌍 Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility. Our workplace fosters an environment where everyone can contribute meaningfully to the growth of the company. 🎉🥳 Building a diverse team with a wide range of experiences, skills, and backgrounds has always been central to Teamtailor’s mission, and it remains a strength today. We welcome all individuals who share our vision and are committed to contributing to our collective success. Join us in helping companies and people communicate in more meaningful ways to make life-changing decisions together.👫 We’re expanding our Customer Support presence in Oceania and looking for someone who’s ready to take ownership and make sure our customers in the region get the world-class support we’re known for. If you love solving problems, connecting with people, and shaping something new, this is your chance to make a region your own and grow your career with one of the most exciting and growing companies in HR tech. 💡
岗位职责
You’ll be part of the Customer Support team that is the go-to point of contacts for our Australian customers, helping them get the most out of Teamtailor and ensuring they always leave with a smile. You’ll troubleshoot, guide, and support users across live chat, email, and the occasional outbound call. You’ll also collaborate closely with our global Support, Product, and Tech teams to make sure customer voices from Australia are heard loud and clear. This is an opportunity to build and grow something meaningful, with the backing of an experienced, supportive global team. 🧩 • 💬 Provide fast, friendly chat and email support (chat is our main source, and we work with Intercom)
• 🧠 Troubleshoot issues and work with our Tech and Product teams to resolve them
• 📢 Share customer insights and feedback from the Australian region
• 🐛 Identify and report bugs, keeping customers informed along the way
• 📚 Create helpful guides and self-service content
• 🤝 Build strong relationships across time zones, both internally and externally
We are looking for someone who is: • 💡 Has a solid background in customer support (bonus points for SaaS experience)
• 🌏 Thrives on ownership and wants to shape a growing region
• 🔍 Analytical, curious, and confident navigating technical tools
• 🧠 Excellent communicator, comfortable working remotely and cross-functionally
• ❤️ Passionate about helping people and creating great customer experiences
福利待遇
• 🏖 25 days of paid vacation
• 🧘♀️ A healthy work-life balance
• 📚 Plenty of growth opportunities (leadership, specialization, or both!)
• 💻 A full starter kit, MacBook, iPhone & Teamtailor swag
• 🎉 A supportive, global team that’s got your back every step of the way
• ✈️ Our annual 4-day company trip to a secret European destination, all paid for by Teamtailor.
🌟 If this sounds like you, you know what to do. 😉 🌈