AI 工程师，客户成功
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AI Engineer, Customer SuccessSamsara · Remote - US
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职位描述
机器翻译我们是谁
Samsara（NYSE: IOT）是互联运营™云（Connected Operations™ Cloud）的先驱，该平台使依赖实体运营的组织能够利用物联网（IoT）数据来制定可执行的洞察并改善其运营。在 Samsara，我们正在帮助提升支撑全球经济的实体运营的安全性、效率和可持续性。这些行业占全球 GDP 的 40% 以上，是我们星球的基础设施，包括农业、建筑、现场服务、运输和制造业——我们很高兴能帮助它们大规模实现运营的数字化转型。
在 Samsara 工作意味着你将帮助定义实体运营的未来，并加入一个正在打造一系列激动人心的产品解决方案的团队，包括基于视频的安全、车辆远程信息处理、应用与司机工作流以及设备监控。作为一家近期上市的公司的一员，在我们为长期发展而建设的过程中，你将拥有自主权和支持来发挥影响力。
关于该职位：
Samsara 的商业客户成功团队为数百家客户提供支持，这些客户每天都依赖我们的平台来管理他们的车队、设备和运营。这些客户不仅需要软件——他们需要一个合作伙伴，帮助他们快速实现价值、识别并降低风险，并不断寻找新方法让 Samsara 为其业务所用。
我们正在构建 AI 基础设施，以大规模实现这一目标。我们需要一位应用 AI 专家来构建它——并拥有它。
作为客户成功团队中的嵌入式 AI 工程师，你将设计、构建、测试、部署并持续维护驱动这一新篇章的智能体解决方案。你将拥有完整生命周期：从第一个提示词到生产环境，从上线到每一次迭代，随着我们的客户成功手册不断演变，以及我们的产品发布新功能和真实世界性能数据揭示下一步需要改变什么。你构建的智能体，其表现取决于你为保持它们长期相关性和可靠性所付出的用心。
这是一个远程职位，面向居住在美国的候选人开放，但旧金山湾区、纽约市大都会区和华盛顿特区大都会区除外。
如果你符合以下条件，就应该申请：
• 你想影响支撑我们世界的行业：你接听的每一通电话和发送的每一封电子邮件，都可能影响卡车司机能否按时且无事故地送达货物，学生能否安全地从学校被送达，或者自然灾害后电力能否迅速恢复。
• 你在解决问题时最能发挥所长：我们不断扩展的技术以及客户面临的复杂性，为我们的客户成功团队带来了一系列激动人心的挑战。凭借成长型思维和学习意愿，你将与我们的客户进行战略合作，寻找独特的解决方案，帮助保持其运营安全、高效和可持续。
• 你天生善于建立关系：无论是与我们的客户还是与 Samsara 的跨职能团队建立关系，你都会与关键利益相关者持续沟通和协作，以团队之力取胜。
• 你是自己职业生涯的建筑师：如果你付出努力，这个职位不会是你在 Samsara 的最后一个职位。这个客户成功团队仍在塑造自己的未来，你将拥有充足的自主权和机会，在超高速增长的环境中精通你的技艺。
• 你想与最优秀的人共事：在 Samsara，我们一起赢、一起庆祝、互相支持。你将与业内最优秀、最聪明的人才共事。
你的核心职责是 Samsara 面向客户的 AI 智能体的完整生命周期
在这个职位中，你将：
• 构建：设计智能体架构、编写提示词、与外部系统（Salesforce、Samsara 平台、客户成功工具）集成，并编写团队可维护的整洁 Python 代码。
• 测试：在编写第一行代码之前定义成功标准和评估框架。构建覆盖真实场景、边缘案例和已知故障模式的自动化测试套件。
• 部署：负责每个智能体的部署、版本管理和回滚计划。确保智能体在到达 CSM 或客户之前已具备生产就绪状态。
• 监控：跟踪智能体在生产环境中的表现——监控准确性、延迟、失败率和客户成果。在任何人不得不告诉你出了问题之前发现漂移。
• 维护与迭代：随着 Samsara 产品演进、客户成功手册变化以及真实世界数据表明需要改进之处，持续更新智能体。
• 在我们全球扩张并开设新办公室的过程中，倡导、示范并践行 Samsara 的文化原则（聚焦客户成功、为长期而建设、拥抱成长型思维、包容、团队共赢）
你将取得的成就
在你的前 30 天
岗位职责
Samsara 的商业客户成功团队为数百家客户提供支持，这些客户每天都依赖我们的平台来管理他们的车队、设备和运营。这些客户不仅需要软件——他们需要一个合作伙伴，帮助他们快速实现价值、识别并降低风险，并不断寻找新方法让 Samsara 为其业务所用。
我们正在构建 AI 基础设施，以大规模实现这一目标。我们需要一位应用 AI 专家来构建它——并拥有它。
作为客户成功团队中的嵌入式 AI 工程师，你将设计、构建、测试、部署并持续维护驱动这一新篇章的智能体解决方案。你将拥有完整生命周期：从第一个提示词到生产环境，从上线到每一次迭代，随着我们的客户成功手册不断演变，以及我们的产品发布新功能和真实世界性能数据揭示下一步需要改变什么。你构建的智能体，其表现取决于你为保持它们长期相关性和可靠性所付出的用心。
这是一个远程职位，面向居住在美国的候选人开放，但旧金山湾区、纽约市大都会区和华盛顿特区大都会区除外。
如果你符合以下条件，就应该申请：
• 你想影响支撑我们世界的行业：你接听的每一通电话和发送的每一封电子邮件，都可能影响卡车司机能否按时且无事故地送达货物，学生能否安全地从学校被送达，或者自然灾害后电力能否迅速恢复。
• 你在解决问题时最能发挥所长：我们不断扩展的技术以及客户面临的复杂性，为我们的客户成功团队带来了一系列激动人心的挑战。凭借成长型思维和学习意愿，你将与我们的客户进行战略合作，寻找独特的解决方案，帮助保持其运营安全、高效和可持续。
• 你天生善于建立关系：无论是与我们的客户还是与 Samsara 的跨职能团队建立关系，你都会与关键利益相关者持续沟通和协作，以团队之力取胜。
• 你是自己职业生涯的建筑师：如果你付出努力，这个职位不会是你在 Samsara 的最后一个职位。这个客户成功团队仍在塑造自己的未来，你将拥有充足的自主权和机会，在超高速增长的环境中精通你的技艺。
• 你想与最优秀的人共事：在 Samsara，我们一起赢、一起庆祝、互相支持。你将与业内最优秀、最聪明的人才共事。
你的核心职责是 Samsara 面向客户的 AI 智能体的完整生命周期
在这个职位中，你将：
• 构建：设计智能体架构、编写提示词、与外部系统（Salesforce、Samsara 平台、客户成功工具）集成，并编写团队可维护的整洁 Python 代码。
• 测试：在编写第一行代码之前定义成功标准和评估框架。构建覆盖真实场景、边缘案例和已知故障模式的自动化测试套件。
• 部署：负责每个智能体的部署、版本管理和回滚计划。确保智能体在到达 CSM 或客户之前已具备生产就绪状态。
• 监控：跟踪智能体在生产环境中的表现——监控准确性、延迟、失败率和客户成果。在任何人不得不告诉你出了问题之前发现漂移。
• 维护与迭代：随着 Samsara 产品演进、客户成功手册变化以及真实世界数据表明需要改进之处，持续更新智能体。
• 在我们全球扩张并开设新办公室的过程中，倡导、示范并践行 Samsara 的文化原则（聚焦客户成功、为长期而建设、拥抱成长型思维、包容、团队共赢）
你将取得的成就
在你的前 30 天
• 融入商业客户成功团队，了解客户成功经理实际做什么——他们的工作流、他们的摩擦点，以及能够产生关键影响的客户时刻
• 熟悉 Samsara 的平台、数据模型和现有客户成功工具栈
• 在编写任何一行代码之前，为路线图上的第一个智能体定义成功指标和评估框架
在你的前 90 天
• 交付第一个生产级智能体解决方案，切实改善客户成果，从而带来收入留存和/或增长
• 从第一天起就构建监控和迭代循环——这样你就能清晰了解什么有效、什么在漂移，以及需要改变什么
• 为第二个智能体解决方案制定规格，以检测和降低账户内风险，并开始构建，应用第一个项目的经验教训
• 为价值差距检测和产品咨询提供预计开始日期——识别未充分利用情况，并通过短信或电话引导产品咨询。
在你第一年结束时
• 拥有三个或更多生产级智能体解决方案的组合，在商业客户成功业务中可靠运行——并建立清晰的维护节奏，使其随着产品和手册的演进而保持最新
• 展示智能体解决方案对缩短客户实现价值时间、减少检测和解决风险所花时间以及提高留存率的影响
• 拥有在上线后改进解决方案的记录：以真实客户成果衡量的性能提升，而不仅仅是基准分数
• 成为 Samsara 面向客户的智能体 AI 开发方面的首选专家——就下一步构建什么、淘汰什么以及如何在投入之前评估想法，向客户成功领导层提供建议
• 帮助定义 Samsara 的卓越标准，树立他人可以借鉴的标准，以利用 AI 扩大管道
该职位的最低要求：
• 具有构建和维护生产级基于 LLM 的智能体或自动化的实操经验
• 精通 Python，并有将 AI 连接到外部系统的记录：CRM、API、客户数据和运营工具
• 在开始构建之前定义成功标准的自律——以及能在用户之前发现问题的评估框架
• 对客户成功工作流和客户问题抱有真正的好奇心，而不仅仅是技术挑战
• 对 AI 能做好什么和不能做好什么保持智识上的诚实——以及据此设计护栏和回退路径的判断力
• 3 年以上软件工程或技术经验，其中至少 1 年在生产环境中实操 LLM 或 AI 智能体
任职要求
理想的候选人还应具备：
• 直接使用 Anthropic Claude 或类似 LLM API 的经验
• 与客户成功或收入运营团队合作或共事的背景
• 为非确定性 AI 系统构建回归测试套件或评估框架的经验
• 熟悉 Salesforce、Gainsight 或类似的 CRM 和客户成功平台
为什么选择这个职位，为什么是现在
• 你将是第一人：这个职能尚不存在。你将定义客户成功中 AI 应用的角色、标准和操作手册
• 问题是真实的：一位管理 350 多个账户的客户成功经理无法手动完成所有事情。AI 代理不是锦上添花——它们是在 Samsara 的规模下使这一模式可持续的关键。
• 时机正好：模型已经跟上了用例。Samsara 拥有客户数据、平台背景和客户成功团队，能够让这些代理真正强大。
该职位全职员工的年度基本工资范围如下。请注意，所提供的基本工资可能会因您的居住城市、与工作相关的知识、技能和经验等因素而有所不同。请在下方了解更多关于我们的总薪酬和福利的信息。
年度基本工资 $105,910 — $160,200 USD
薪资
在 Samsara，我们为那些推动全球经济运转的人而构建。我们想要的是主人翁，而不是乘客，这就是为什么我们的奖励旨在激励高影响力的建设者。我们的薪酬计划通过基本工资、基于绩效的奖金/浮动薪酬以及高增长上市公司中的股权（适用于符合条件的职位）相结合，提供高于市场水平的总薪酬。我们为顶尖表现者提供有意义的薪酬差异化，他们有机会获得高于市场的薪酬，随着时间的推移可能超过更广泛的市场。
除了薪酬之外，我们还提供实现长期成功的基础：灵活的、由员工主导的远程模式、专业发展津贴、全面的健康和育儿假计划等。如果您准备好为长期而构建并掌控结果，您的旅程从这里开始。
灵活工作
在 Samsara，我们采用灵活的工作模式，以满足我们团队多样化的需求。我们的办公室对那些喜欢现场工作的人开放，我们也支持符合我们运营要求的远程工作。对于某些职位，靠近我们的办公室之一或位于特定地理区域内对于促进协作、获取资源或与我们的服务区域保持一致很重要。在这些情况下，职位描述将明确说明任何工作地点要求。我们的目标是确保我们团队的所有成员都能有效贡献，无论他们是现场工作、混合模式还是完全远程。所有录用通知均取决于个人能否获得并保持在公司及指定工作地点（如适用）合法工作的权利。
在 Samsara 的归属感
在 Samsara，我们欢迎所有人，无论其背景如何。所有合格申请人将获得就业考虑，不因种族、肤色、宗教、国籍、性别、性别认同、性取向、受保护的退伍军人身份、残疾、年龄以及其他受法律保护的特征而受到歧视。我们依靠团队成员的独特方法来帮助我们解决复杂问题，并希望确保 Samsara 是一个来自各种背景的人都能产生影响的地方。
便利安排
Samsara 是一个包容的工作环境，我们致力于确保合格的残疾人士在就业方面享有平等机会。如果您在整个招聘过程中需要任何合理的便利安排，请发送电子邮件至 accessibleinterviewing@samsara.com 或点击此处。
我们对真实性的承诺
我们使用 Tofu，一种欺诈检测工具，来验证申请的真实性并防止身份欺诈。这确保我们与真实的人建立联系，并使我们能够优先考虑真正的候选人。请参阅 Samsara 的候选人隐私声明以获取更多信息。
欺诈性录用通知
Samsara 已知存在涉及虚假面试和录用通知的诈骗。请注意，我们在招聘过程的任何阶段都不会向申请人收取费用。关于您申请的唯一官方沟通将来自以 @samsara.com、@us-greenhouse-mail.io 或 @mail3.guide.co 结尾的电子邮件。有关欺诈性录用通知的更多信息，请访问我们的博客文章此处。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
查看雇主原文
职位描述
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Samsara's Commercial Customer Success team supports hundreds of customers who depend on our platform every day to manage their fleets, equipment, and operations. These customers don't just need software — they need a partner who helps them get to value fast, identifies and mitigates risk, and keeps finding new ways to put Samsara to work for their business.
We're building the AI infrastructure to make that possible at scale. And we need an applied AI specialist to build it — and own it.
As an embedded AI Engineer in Customer Success, you'll design, build, test, deploy, and continuously maintain agentic solutions that power this next chapter. You'll own the full lifecycle: from the first prompt through production, from launch through every iteration as our Customer Success playbooks evolve, and as our product ships new features and real-world performance data surfaces what needs to change next. The agents you build will only be as good as the care you put into keeping them relevant and reliable over time.
This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
You should apply if:
• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
Your core responsibility is the full lifecycle of Samsara's customer-facing AI agents
In this role, you will:
• Build: Design agent architectures, write prompts, integrate with external systems (Salesforce, Samsara platform, Customer Success tools), and write clean Python code that the team can maintain.
• Test: Define success criteria and evaluation frameworks before you write the first line of code. Build automated test suites that cover real-world scenarios, edge cases, and known failure modes.
• Deploy: Own the deployment, versioning, and rollback plan for every agent. Ensure agents are production-ready before they reach CSMs or customers.
• Monitor: Track agent performance in production — monitor accuracy, latency, failure rates, and customer outcomes. Detect drift before anyone has to tell you something's wrong.
• Maintain & Iterate: Update agents continuously as Samsara's product evolves, Customer Success playbooks change, and real-world data indicates what needs improvement.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
WHAT YOU'LL ACCOMPLISH
In your first 30 day
岗位职责
Samsara's Commercial Customer Success team supports hundreds of customers who depend on our platform every day to manage their fleets, equipment, and operations. These customers don't just need software — they need a partner who helps them get to value fast, identifies and mitigates risk, and keeps finding new ways to put Samsara to work for their business.
We're building the AI infrastructure to make that possible at scale. And we need an applied AI specialist to build it — and own it.
As an embedded AI Engineer in Customer Success, you'll design, build, test, deploy, and continuously maintain agentic solutions that power this next chapter. You'll own the full lifecycle: from the first prompt through production, from launch through every iteration as our Customer Success playbooks evolve, and as our product ships new features and real-world performance data surfaces what needs to change next. The agents you build will only be as good as the care you put into keeping them relevant and reliable over time.
This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
You should apply if:
• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
Your core responsibility is the full lifecycle of Samsara's customer-facing AI agents
In this role, you will:
• Build: Design agent architectures, write prompts, integrate with external systems (Salesforce, Samsara platform, Customer Success tools), and write clean Python code that the team can maintain.
• Test: Define success criteria and evaluation frameworks before you write the first line of code. Build automated test suites that cover real-world scenarios, edge cases, and known failure modes.
• Deploy: Own the deployment, versioning, and rollback plan for every agent. Ensure agents are production-ready before they reach CSMs or customers.
• Monitor: Track agent performance in production — monitor accuracy, latency, failure rates, and customer outcomes. Detect drift before anyone has to tell you something's wrong.
• Maintain & Iterate: Update agents continuously as Samsara's product evolves, Customer Success playbooks change, and real-world data indicates what needs improvement.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
WHAT YOU'LL ACCOMPLISH
In your first 30 days
• Embed with the Commercial Customer Success team to understand what Customer Success Managers actually do — their workflows, their friction points, and the customer moments that move the needle
• Get fluent in Samsara's platform, data model, and existing Customer Success tooling stack
• Define success metrics and an evaluation framework for the first agent on the roadmap — before you write a single line of code
In your first 90 days
• Ship the first production agentic solution that meaningfully improves customer outcomes that lead to revenue retention and/or growth
• Build the monitoring and iteration loop from day one — so you have a clear signal on what's working, what's drifting, and what needs to change
• Spec the second agentic solution to detect and mitigate risk within accounts and start building, applying lessons from the first
• Provide an estimated start date for the value gap detection and product consultation — identifies underutilization and leads product consultations via text or call.
By the end of your first year
• Own a portfolio of three or more production agentic solutions running reliably in the Commercial Customer Success motion — and a clear maintenance cadence that keeps them current as the product and playbooks evolve
• Demonstrate the impact of agentic solutions on reduced customer time to value, reduced time spent detecting and resolving risks, and increased retention
• Have a track record of improving solutions after launch: performance improvements measured in real customer outcomes, not just benchmark scores
• Be the go-to expert at Samsara for customer-facing agentic AI development — advising Customer Success leadership on what to build next, what to retire, and how to evaluate ideas before committing to them
• Help define what great looks like for ing at Samsara, setting a standard others can build on towards using AI to expand the pipeline
Minimum requirements for the role:
• Hands-on experience building and maintaining production LLM-based agents or automations
• Python proficiency and a track record of connecting AI to external systems: CRMs, APIs, customer data, and operational tools
• The discipline to define what success looks like before you start building — and an eval framework that catches problems before your users do
• A genuine curiosity about Customer Success workflows and customer problems, not just the technical challenge
• Intellectual honesty about what AI can and can't do well — and the judgment to design guardrails and fallback paths accordingly
• 3+ years of software engineering or technical experience, with at least 1 year working hands-on with LLMs or AI agents in a production environment
任职要求
An ideal candidate also has:
• Direct experience with Anthropic Claude or similar LLM APIs
• A background working with or alongside a Customer Success or Revenue Operations team
• Experience building regression test suites or eval frameworks for non-deterministic AI systems
• Familiarity with Salesforce, Gainsight, or similar CRM and Customer Success platforms
WHY THIS ROLE, WHY NOW
• You'll be first: This function doesn't exist yet. You'll define the role, the standard, and the playbook for ing in Customer Success
• The problem is real: A Customer Success Manager managing 350+ accounts can't do everything manually. AI agents aren't a nice-to-have — they're what makes this motion sustainable at Samsara's scale.
• The timing is right: The models have caught up to the use cases. Samsara has the customer data, the platform context, and the Customer Success team to make these agents genuinely powerful.
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Annual Base Salary $105,910 — $160,200 USD
薪资
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
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